Lister House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds76
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-11-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe the staff as genuinely friendly and caring, creating an environment where new residents feel supported as they settle in. The home runs regular entertainment and wellbeing programmes that residents clearly value. Daily life is organised around what works for each person, rather than rigid routines.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement52
- Food quality52
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2018-11-27
Is this home safe?
Is the care effective?
Effectiveness was rated Good at the September 2018 inspection. This domain covers training, care planning, healthcare access, and food quality. No specific examples of dementia training content, GP access arrangements, medication reviews, or meal quality are included in the published summary. The Good rating suggests these areas broadly met the standard required at the time.Is this home caring?
Caring was rated Good at the September 2018 inspection. This domain covers staff warmth, dignity, respect, and how much independence residents are supported to maintain. The published summary includes no inspector observations of interactions, no resident or relative quotes, and no specific examples of how staff treat people day to day. The rating indicates the standard was met, but the detail needed to judge quality of kindness is absent.Is the home responsive?
Responsiveness was rated Good at the September 2018 inspection. This domain covers activities, individual engagement, and how well the home meets each person's specific needs, including at the end of life. The home lists dementia as a specialism and cares for both older and younger adults. The published summary does not describe the activity programme, how one-to-one engagement is provided, or how individual preferences shape daily routines.Is the home well-led?
Well-led was rated Requires Improvement at the September 2018 inspection. This is the only domain below Good. The published summary names the registered manager as Mr Steven Kenneth Kay and the nominated individual as Miss Kirstan Sparshott, but gives no explanation of what the Requires Improvement finding covered. A July 2023 monitoring review found no evidence requiring a formal reassessment, but this is a data review rather than a physical inspection. No new inspection has taken place since 2018.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for adults both under and over 65, with particular expertise in dementia support. For those living with dementia, the home's person-centred approach means care is tailored to individual needs. The structured activities and supportive staff team help create stability and engagement. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lister House scores 62 out of 100. Four domains were rated Good at the inspection, but the Well-led domain was rated Requires Improvement, and the published report contains very little specific detail to help families judge day-to-day life with confidence.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
People describe the staff as genuinely friendly and caring, creating an environment where new residents feel supported as they settle in. The home runs regular entertainment and wellbeing programmes that residents clearly value. Daily life is organised around what works for each person, rather than rigid routines.
What inspectors have recorded
The care team's warm approach comes through in how they support residents day to day. While one family raised questions about safeguarding procedures, the overall picture is of staff who put residents first when making care decisions.
How it sits against good practice
If you're weighing up options for someone who needs both structure and kindness, Lister House could be worth exploring further.
Worth a visit
Lister House, on Southgate in Ripon, was last inspected in September 2018 and rated Good overall, with Good ratings across Safety, Effectiveness, Caring, and Responsiveness. It is run by The Royal British Legion and has 76 beds, with specialisms including dementia, nursing care, and support for both older and younger adults. A monitoring review in July 2023 found no evidence requiring a reassessment of that rating, so it remains formally Good. The one exception is Well-led, which was rated Requires Improvement at the time of inspection. The main difficulty for families considering this home is that the published report contains very little specific detail. No inspector observations, resident quotes, or relative feedback are included in the summary available, which means the Good ratings cannot be examined closely. The Well-led concern is also unexplained in the published text, and with no inspection since 2018, leadership and governance may have changed significantly in either direction. Before visiting, ask the manager to explain what the Requires Improvement finding covered and what was done about it. On your visit, pay close attention to how staff interact with residents in corridors and communal areas, and ask to see the staffing rota and activity records from the past fortnight rather than template documents.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lister House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lister House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendliness meets structured care in the heart of Ripon
Lister House – Your Trusted nursing home
When you're looking for care that balances warmth with proper support, Lister House in Ripon offers both. This Yorkshire home specialises in caring for adults over and under 65, including those living with dementia. What stands out here is how the team creates a welcoming atmosphere while keeping residents' needs at the centre of everything they do.
Who they care for
The home provides specialist care for adults both under and over 65, with particular expertise in dementia support.
For those living with dementia, the home's person-centred approach means care is tailored to individual needs. The structured activities and supportive staff team help create stability and engagement.
“If you're weighing up options for someone who needs both structure and kindness, Lister House could be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lister House scores 62 out of 100. Four domains were rated Good at the inspection, but the Well-led domain was rated Requires Improvement, and the published report contains very little specific detail to help families judge day-to-day life with confidence.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
People describe the staff as genuinely friendly and caring, creating an environment where new residents feel supported as they settle in. The home runs regular entertainment and wellbeing programmes that residents clearly value. Daily life is organised around what works for each person, rather than rigid routines.
What inspectors have recorded
The care team's warm approach comes through in how they support residents day to day. While one family raised questions about safeguarding procedures, the overall picture is of staff who put residents first when making care decisions.
How it sits against good practice
If you're weighing up options for someone who needs both structure and kindness, Lister House could be worth exploring further.
Worth a visit
Lister House, on Southgate in Ripon, was last inspected in September 2018 and rated Good overall, with Good ratings across Safety, Effectiveness, Caring, and Responsiveness. It is run by The Royal British Legion and has 76 beds, with specialisms including dementia, nursing care, and support for both older and younger adults. A monitoring review in July 2023 found no evidence requiring a reassessment of that rating, so it remains formally Good. The one exception is Well-led, which was rated Requires Improvement at the time of inspection. The main difficulty for families considering this home is that the published report contains very little specific detail. No inspector observations, resident quotes, or relative feedback are included in the summary available, which means the Good ratings cannot be examined closely. The Well-led concern is also unexplained in the published text, and with no inspection since 2018, leadership and governance may have changed significantly in either direction. Before visiting, ask the manager to explain what the Requires Improvement finding covered and what was done about it. On your visit, pay close attention to how staff interact with residents in corridors and communal areas, and ask to see the staffing rota and activity records from the past fortnight rather than template documents.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lister House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lister House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendliness meets structured care in the heart of Ripon
Lister House – Your Trusted nursing home
When you're looking for care that balances warmth with proper support, Lister House in Ripon offers both. This Yorkshire home specialises in caring for adults over and under 65, including those living with dementia. What stands out here is how the team creates a welcoming atmosphere while keeping residents' needs at the centre of everything they do.
Who they care for
The home provides specialist care for adults both under and over 65, with particular expertise in dementia support.
For those living with dementia, the home's person-centred approach means care is tailored to individual needs. The structured activities and supportive staff team help create stability and engagement.
Management & ethos
The care team's warm approach comes through in how they support residents day to day. While one family raised questions about safeguarding procedures, the overall picture is of staff who put residents first when making care decisions.
“If you're weighing up options for someone who needs both structure and kindness, Lister House could be worth exploring further.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
