Dementia Care Home

Maple Lodge Care Home

Low Hall Lane, Richmond, Yorkshire, DL9 4LJ

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds60
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
  • Last inspected2023-01-10

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2023-01-10

  • Is this home safe?

    Good
    Inspectors rated the Safe domain as Good at the December 2022 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The home had previously been rated Requires Improvement, so reaching Good in this domain represents a notable step forward. The published report does not include specific detail about night staffing ratios, agency staff usage, or falls management processes.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good. This domain covers training, care planning, healthcare access, nutritional support, and how well staff understand the needs of people with dementia. The home lists dementia as a specialism, which means inspectors would have expected to see evidence of dementia-specific practice. No specific detail about training content, GP access arrangements, or how care plans are written and reviewed was published in the available text.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good. This domain is where inspectors assess whether staff are kind, whether residents are treated with dignity, whether people are addressed by their preferred names, and whether privacy is respected. A Good rating here means inspectors did not observe practice that fell below acceptable standards. No specific observations, staff interactions, or quotes from residents or relatives were published in the available text., The Caring domain was rated Good. This domain is where inspectors assess whether staff are kind, whether residents are treated with dignity, whether people are addressed by their preferred names, and whether privacy is respected. A Good rating here means inspectors did not observe practice that fell below acceptable standards. No specific observations, staff interactions, or quotes from residents or relatives were published in the available text.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good. This domain covers activities, how the home meets individual needs, complaints handling, and end-of-life care planning. The home cares for people with dementia as well as those with mental health conditions, so a responsive service here means tailoring support to a range of complex needs. No specific detail about the activities programme, individual engagement, or end-of-life planning was published in the available text., The Responsive domain was rated Good. This domain covers activities, how the home meets individual needs, complaints handling, and end-of-life care planning. The home cares for people with dementia as well as those with mental health conditions, so a responsive service here means tailoring support to a range of complex needs. No specific detail about the activities programme, individual engagement, or end-of-life planning was published in the available text.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good, and the inspection identifies a named Registered Manager and a Nominated Individual, both of which are positive structural markers. The home improved from Requires Improvement to Good across all domains, which suggests leadership took the previous findings seriously and made changes. No detail was published about how long the current manager has been in post, how staff are supported to raise concerns, or what governance processes are in place., The Well-led domain was rated Good, and the inspection identifies a named Registered Manager and a Nominated Individual, both of which are positive structural markers. The home improved from Requires Improvement to Good across all domains, which suggests leadership took the previous findings seriously and made changes. No detail was published about how long the current manager has been in post, how staff are supported to raise concerns, or what governance processes are in place.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Maple Lodge supports residents across different age groups, including adults under 65 who may need specialist care. They work with people living with dementia and those experiencing mental health conditions. For residents with dementia, the home aims to provide appropriate support within their residential setting. Families will want to discuss specific care approaches and daily routines during their visit. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Maple Lodge Care Home achieved a Good rating across all five domains at its most recent inspection, improving from a previous Requires Improvement. However, the published inspection text provides limited specific detail, so many scores reflect confirmed positive ratings rather than rich observational evidence.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Maple Lodge Care Home, on Low Hall Lane in Richmond, was rated Good across all five inspection domains at its most recent inspection in December 2022, with the report published in January 2023. This is a meaningful improvement: the home had previously been rated Requires Improvement, and achieving Good across every domain in a single inspection cycle indicates that leaders identified problems and addressed them. The home is registered to care for 60 people, including those living with dementia and mental health conditions, and is a nursing home, meaning clinical care is provided on site. The main limitation of this report is that the published text is brief and does not include specific observations, quotes from residents or families, or detail about staffing ratios, activities, or food. Every positive score here reflects a confirmed Good domain rating rather than rich on-the-ground evidence. Before choosing this home for your parent, visit in person and ask directly: how many permanent staff are on the dementia unit after 8pm, how often care plans are reviewed with family involvement, and what one-to-one support is available for residents who cannot join group activities.

The three questions to ask when you visit

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In Their Own Words

How Maple Lodge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Maple Lodge Care Home says about itself

Yorkshire care home offering support for various care needs

Maple Lodge Care Home – Your Trusted nursing home

Maple Lodge Care Home in Richmond provides residential care for people with different support needs. The home welcomes both younger and older adults, with particular experience in dementia and mental health conditions. Families considering care options will want to arrange a thorough visit to understand how the home might meet their loved one's specific needs.

Care & specialisms

Who they care for

    The team at Maple Lodge supports residents across different age groups, including adults under 65 who may need specialist care. They work with people living with dementia and those experiencing mental health conditions.

    How they describe their dementia care

    For residents with dementia, the home aims to provide appropriate support within their residential setting. Families will want to discuss specific care approaches and daily routines during their visit.

    “Getting to know a care home properly takes time — scheduling a detailed tour and asking plenty of questions will help families make the right choice.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

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    Memory Box

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    Digital Photoframe

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