Dementia Care Home

Marlfield Care Home With Nursing

Gilbert White Way, Alton, Hampshire, GU34 2LF

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”65%

of reviewers answered yes

Good to know

  • Registered beds74
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2018-01-20

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The nursing team seems to understand that some days are harder than others. When residents feel overwhelmed or tired, staff respond with gentle patience rather than hurry.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness65
  • Activities & engagement60
  • Food quality60
  • Healthcare55
  • Management & leadership72
  • Resident happiness65
Section 02

What inspectors found

Inspected 2018-01-20

  • Is this home safe?

    Requires improvement
    Safety was rated Requires Improvement at the February 2022 inspection, meaning inspectors identified areas that needed to be addressed. The published report text does not specify what those concerns were. The home is registered to provide nursing care, which means clinical risk management, medicines handling, and staffing levels are all in scope for the safety assessment. A monitoring review in July 2023 found no evidence requiring a reassessment of the rating, which suggests the home has not deteriorated further, but this is not the same as confirming the safety concerns have been fully resolved.
    Verified by inspector
  • Is the care effective?

    Good
    Effective was rated Good at the February 2022 inspection. The home provides nursing care and is registered to support people living with dementia, as well as adults both over and under 65. No specific detail about care planning, training, healthcare access, or food quality is provided in the published report text available here. The Good rating indicates inspectors were satisfied with how the home translates care plans into outcomes for the people who live there.
    Verified by inspector
  • Is this home caring?

    Good
    Caring was rated Good at the February 2022 inspection. This domain covers whether staff treat people with warmth, respect, and dignity, and whether your parent's independence is supported rather than managed away. No direct observations, resident quotes, or relative feedback are reproduced in the published report text here. The Good rating indicates inspectors were satisfied with the quality of staff interactions and the culture of respect in the home.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Responsive was rated Good at the February 2022 inspection. This domain covers whether the home tailors its care and activities to individuals, whether people who can no longer join group activities receive one-to-one engagement, and whether end-of-life planning is in place. No specific detail about activity programmes, individual engagement, or complaints handling is provided in the published text available here.
    Verified by inspector
  • Is the home well-led?

    Good
    Well-led was rated Good at the February 2022 inspection. The registered manager is Mrs Sonia Ellen Morley and the nominated individual is Mrs Jane Selvage. The home is run by Hampshire County Council. The Good rating suggests inspectors were satisfied with governance, management visibility, and the culture of accountability in the home. No specific observations about management style, staff culture, or incident learning are included in the published report text here.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home provides nursing care for adults of all ages, including those living with dementia. For residents with dementia, the patient approach of the nursing team can make a real difference. Staff seem to understand that rushing doesn't help, and take time to provide reassurance when it's needed. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Marlfield Care Home With Nursing scores 68 out of 100. The home has improved from Requires Improvement to Good overall, which is a meaningful step forward, but the Safety domain remains Requires Improvement and the inspection report provides very limited specific detail across all areas, which limits confidence.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

The nursing team seems to understand that some days are harder than others. When residents feel overwhelmed or tired, staff respond with gentle patience rather than hurry.

Lens 02

What inspectors have recorded

What stands out is how the team handles challenging moments. Families describe nurses who stay calm and composed, taking time to comfort residents when they're distressed.

Lens 03

How it sits against good practice

Some families have been coming here for years, which often tells you what you need to know.

DCC Recommendation

Worth a visit

Marlfield Care Home With Nursing, on Gilbert White Way in Alton, was rated Good overall at its inspection in February 2022, published in March 2022. This is an improvement from its previous rating of Requires Improvement, which is an encouraging trajectory. The home is run by Hampshire County Council and provides nursing care for up to 74 people, including those living with dementia. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were rated Good. The significant caveat is that Safety was rated Requires Improvement at this inspection, meaning inspectors found something that needed to change in the area that matters most to families. The published report text provided here is extremely brief and contains almost no specific observations, quotes, or detail about what was found in any domain. This means this report cannot tell you what life is actually like for your mum or dad at Marlfield. A visit, a direct conversation with the manager about the Safety concerns, and a request to see how those concerns were addressed is essential before making any decision.

The three questions to ask when you visit

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In Their Own Words

How Marlfield Care Home With Nursing describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Marlfield Care Home With Nursing says about itself

Steady hands and patient hearts through the years

Compassionate Care in Alton at Marlfield Care Home With Nursing

When you're looking for nursing care that stays consistent year after year, Marlfield Care Home With Nursing in Alton offers something reassuring. Families here talk about the same thing — staff who take their time, who don't rush, who meet difficult moments with calm patience.

Care & specialisms

Who they care for

    The home provides nursing care for adults of all ages, including those living with dementia.

    How they describe their dementia care

    For residents with dementia, the patient approach of the nursing team can make a real difference. Staff seem to understand that rushing doesn't help, and take time to provide reassurance when it's needed.

    “Some families have been coming here for years, which often tells you what you need to know.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

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