Mercia Grange Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2023-12-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe finding their loved ones comfortable and well-settled, with staff who take time to know each resident as an individual. The regular programme of activities, from social events to seasonal fairs, brings energy to daily life and gives families plenty of reasons to visit and join in.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality62
- Healthcare68
- Management & leadership45
- Resident happiness70
What inspectors found
Inspected 2023-12-09
Is this home safe?
Is the care effective?
The effective domain was rated Good at the October 2023 inspection. This covers how well the home translates care planning into practice, including whether staff are trained, whether care plans reflect individual needs, and whether healthcare access such as GP visits and medication management is well managed. The home's specialism in dementia care means effective practice in this domain is particularly consequential. No specific detail about care plan content, training records, or healthcare arrangements was included in the published text available here. The Good rating suggests inspectors found the broad framework in place, but the depth of evidence cannot be assessed from the available report.Is this home caring?
The caring domain was rated Good at the October 2023 inspection. This domain covers staff warmth, dignity, respect, and whether the people who live at the home feel genuinely valued as individuals. A Good rating here is positive, particularly for a home caring for people with dementia, where the quality of moment-to-moment interactions matters enormously. No direct inspector observations of staff interactions, no quotes from residents or relatives, and no specific examples of dignity-in-practice were included in the published report text available for this analysis. The rating itself is the only confirmed data point.Is the home responsive?
The responsive domain was rated Good at the October 2023 inspection. This covers whether the home tailors its offer to individual needs, whether activities are meaningful and varied, and whether people who can no longer join group activities receive one-to-one engagement. It also includes how the home handles complaints and end-of-life care planning. The home lists dementia, mental health conditions, and physical disabilities among its specialisms, which means responsive practice needs to accommodate a wide range of needs and communication styles. No specific activity examples, complaint handling details, or end-of-life care arrangements were included in the published report text available here.Is the home well-led?
The well-led domain was rated Requires Improvement at the October 2023 inspection. This is the only domain not meeting the Good standard, and it represents a decline from a previous Outstanding overall rating. The registered manager is named as Mr Michael Joseph McNelis, with Ms Rachel Louise Harvey as the nominated individual for the provider, Care UK Community Partnerships Ltd. The specific concerns that led to the Requires Improvement rating are not detailed in the published report text available here, which significantly limits the analysis. A Requires Improvement in well-led typically indicates that inspectors found gaps in governance, quality monitoring, staff culture, or the home's ability to identify and act on its own shortcomings.
Source: CQC inspection report →
What the evidence base says
Mercia Grange provides specialist support for people living with dementia, mental health conditions and physical disabilities, welcoming both younger adults and those over 65. The team's experience with dementia care shows in their patient, respectful approach to each resident. Families describe staff who understand the importance of maintaining dignity and connection, even as needs change over time. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mercia Grange scores well across care and staffing themes, reflecting four Good domain ratings, but the Requires Improvement in well-led pulls the overall score down and raises questions about governance and accountability that families should probe directly.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding their loved ones comfortable and well-settled, with staff who take time to know each resident as an individual. The regular programme of activities, from social events to seasonal fairs, brings energy to daily life and gives families plenty of reasons to visit and join in.
What inspectors have recorded
Staff attentiveness shines through in the way teams respond to changing needs, with families particularly noting the compassionate support provided during difficult times. The respectful approach extends across all departments, creating a culture where every interaction matters.
How it sits against good practice
For families seeking care in Sutton Coldfield, a visit to Mercia Grange offers the chance to experience this welcoming atmosphere firsthand.
Worth a visit
Mercia Grange, at 538 Lichfield Road, Sutton Coldfield, was rated Good overall at its most recent inspection in October 2023, with Good ratings across safe, effective, caring, and responsive domains. The home is run by Care UK Community Partnerships Ltd and cares for up to 67 people, including those living with dementia, mental health conditions, and physical disabilities. Four out of five domains meeting the Good standard is a reasonable baseline, and there is no indication of immediate safety concern in the published findings. The significant caveat is that well-led was rated Requires Improvement, a decline from a previous Outstanding overall rating. That trajectory matters. A home that has moved backwards on leadership is one where you should ask pointed questions about what changed and what is being done about it. On your visit, ask the manager directly what the inspection identified as the specific concerns in the well-led domain, and ask to see the action plan the home submitted in response. The published report available here does not contain the full inspection narrative, so a large number of items in the evidence checklist could not be verified. Treat this report as a starting point, not a complete picture, and use the checklist questions to fill the gaps yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Mercia Grange Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Mercia Grange Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respectful care meets vibrant community life in Sutton Coldfield
Mercia Grange – Expert Care in Sutton Coldfield
Families visiting Mercia Grange in Sutton Coldfield often comment on the warmth they feel from every member of staff — from the care team right through to those working in the kitchen and housekeeping. This consistent friendliness creates an atmosphere where residents feel genuinely valued and families feel welcomed as part of the community.
Who they care for
Mercia Grange provides specialist support for people living with dementia, mental health conditions and physical disabilities, welcoming both younger adults and those over 65.
The team's experience with dementia care shows in their patient, respectful approach to each resident. Families describe staff who understand the importance of maintaining dignity and connection, even as needs change over time.
“For families seeking care in Sutton Coldfield, a visit to Mercia Grange offers the chance to experience this welcoming atmosphere firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Mercia Grange scores well across care and staffing themes, reflecting four Good domain ratings, but the Requires Improvement in well-led pulls the overall score down and raises questions about governance and accountability that families should probe directly.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding their loved ones comfortable and well-settled, with staff who take time to know each resident as an individual. The regular programme of activities, from social events to seasonal fairs, brings energy to daily life and gives families plenty of reasons to visit and join in.
What inspectors have recorded
Staff attentiveness shines through in the way teams respond to changing needs, with families particularly noting the compassionate support provided during difficult times. The respectful approach extends across all departments, creating a culture where every interaction matters.
How it sits against good practice
For families seeking care in Sutton Coldfield, a visit to Mercia Grange offers the chance to experience this welcoming atmosphere firsthand.
Worth a visit
Mercia Grange, at 538 Lichfield Road, Sutton Coldfield, was rated Good overall at its most recent inspection in October 2023, with Good ratings across safe, effective, caring, and responsive domains. The home is run by Care UK Community Partnerships Ltd and cares for up to 67 people, including those living with dementia, mental health conditions, and physical disabilities. Four out of five domains meeting the Good standard is a reasonable baseline, and there is no indication of immediate safety concern in the published findings. The significant caveat is that well-led was rated Requires Improvement, a decline from a previous Outstanding overall rating. That trajectory matters. A home that has moved backwards on leadership is one where you should ask pointed questions about what changed and what is being done about it. On your visit, ask the manager directly what the inspection identified as the specific concerns in the well-led domain, and ask to see the action plan the home submitted in response. The published report available here does not contain the full inspection narrative, so a large number of items in the evidence checklist could not be verified. Treat this report as a starting point, not a complete picture, and use the checklist questions to fill the gaps yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Mercia Grange Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Mercia Grange Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respectful care meets vibrant community life in Sutton Coldfield
Mercia Grange – Expert Care in Sutton Coldfield
Families visiting Mercia Grange in Sutton Coldfield often comment on the warmth they feel from every member of staff — from the care team right through to those working in the kitchen and housekeeping. This consistent friendliness creates an atmosphere where residents feel genuinely valued and families feel welcomed as part of the community.
Who they care for
Mercia Grange provides specialist support for people living with dementia, mental health conditions and physical disabilities, welcoming both younger adults and those over 65.
The team's experience with dementia care shows in their patient, respectful approach to each resident. Families describe staff who understand the importance of maintaining dignity and connection, even as needs change over time.
Management & ethos
Staff attentiveness shines through in the way teams respond to changing needs, with families particularly noting the compassionate support provided during difficult times. The respectful approach extends across all departments, creating a culture where every interaction matters.
The home & environment
The food here draws regular praise for both quality and variety, with kitchen staff clearly putting thought into mealtimes. Visitors consistently mention how clean and comfortable they find the surroundings, creating spaces where residents can relax and families can spend quality time together.
“For families seeking care in Sutton Coldfield, a visit to Mercia Grange offers the chance to experience this welcoming atmosphere firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
