Montague Road Care Home – Sanctuary Supported Living
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds24
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2019-07-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement85
- Food quality55
- Healthcare65
- Management & leadership85
- Resident happiness75
What inspectors found
Inspected 2019-07-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the July 2019 inspection. This covers training and competency, care planning, nutrition and hydration, healthcare access, and how well the home works with external professionals such as GPs and community nurses. No concerns were identified. As a home specialising in dementia and mental health, inspectors will have assessed staff training in these specific areas, though the published summary does not detail specific training programmes, GP visit frequency, or care plan review processes.Is this home caring?
The Caring domain was rated Good at the July 2019 inspection. This domain covers staff warmth and kindness, dignity and respect, privacy, and whether residents are supported to maintain independence. A Good rating indicates inspectors found positive evidence across these areas. The published summary does not include direct quotes from residents or family members, nor specific observations of staff interactions. The home's dementia specialism means that non-verbal communication and recognition of individual wellbeing cues are particularly important components of caring practice.Is the home responsive?
The Responsive domain was rated Outstanding at the July 2019 inspection — the home's joint highest rating alongside Well-led. This domain covers how well the home tailors care and activities to individual needs, responds to changing preferences, supports people at end of life, and handles complaints. An Outstanding rating here means inspectors found exceptional, specific evidence — not just compliance. For a 24-bed home specialising in dementia, this is a particularly meaningful finding, as responsiveness in dementia care requires considerable staff skill, time, and organisational commitment.Is the home well-led?
The Well-led domain was rated Outstanding at the July 2019 inspection — the home's highest rating, shared with Responsive. This domain covers the quality of leadership and management, the culture of the home, governance and quality assurance systems, how complaints and incidents are handled, and whether staff feel supported and empowered to speak up. An Outstanding rating requires inspectors to find not just compliant systems but evidence of a genuinely open, learning culture with strong visible leadership. The nominated individual is named as Mr David Shaw and the home is operated by Sanctuary Home Care Limited.
Source: CQC inspection report →
What the evidence base says
The team supports residents with dementia alongside those experiencing mental health conditions. They're equipped to care for adults across different age groups, including specialist provision for people under 65. For residents with dementia, the home provides specialist care tailored to individual needs. The team understands the unique challenges dementia brings and works to maintain each person's comfort and dignity. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Montague Road Care Home scores well above average on the themes families care most about, driven by Outstanding ratings in responsiveness and leadership — though the inspection report provided contains limited narrative detail, meaning several scores reflect domain-level ratings rather than specific observed evidence.
Homes in East typically score 68–82.Worth a visit
Montague Road Care Home on Montague Road, Felixstowe, holds an Overall Outstanding rating from its most recent official inspection, carried out on 2 July 2019. The home's strongest domains are Responsive and Well-led, both rated Outstanding — meaning inspectors found exceptional evidence of individualised care, meaningful activity and engagement, strong leadership, and robust governance. Safe, Effective, and Caring are all rated Good, indicating a solid, compliant baseline across safety, training, healthcare, and staff kindness. With 24 beds and specialisms in dementia and mental health, this is a small home where leadership quality and responsiveness to individual needs are particularly significant strengths. The most important uncertainty here is the age of the evidence. This inspection took place in July 2019 — over five years ago — and while a desk-based review in July 2023 found no cause for reassessment, that review did not involve an on-site visit or fresh interviews with your parent's potential neighbours or their families. A great deal can change in five years: managers move on, staffing patterns shift, and a home that scored Outstanding in responsiveness may have evolved considerably. When you visit, ask specifically how long the current registered manager has been in post, what the staff turnover has been since 2019, and whether the activities programme described to inspectors is still running in the same form. Ask to see the most recent care plan for a current resident as an example of how individual preferences are captured today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Montague Road Care Home – Sanctuary Supported Living measures up against the other homes you’re considering. Free account.
In Their Own Words
How Montague Road Care Home – Sanctuary Supported Living describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and mental health support in coastal Felixstowe
Montague Road Care Home – Your Trusted nursing home
Montague Road Care Home provides specialist care for adults with dementia and mental health conditions in East Felixstowe. The home welcomes both younger adults under 65 and older residents who need focused support. Located in this peaceful coastal town, they offer dedicated care for people facing complex health challenges.
Who they care for
The team supports residents with dementia alongside those experiencing mental health conditions. They're equipped to care for adults across different age groups, including specialist provision for people under 65.
For residents with dementia, the home provides specialist care tailored to individual needs. The team understands the unique challenges dementia brings and works to maintain each person's comfort and dignity.
“If you'd like to learn more about their approach to specialist care, the team at Montague Road would be pleased to show you around.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Montague Road Care Home scores well above average on the themes families care most about, driven by Outstanding ratings in responsiveness and leadership — though the inspection report provided contains limited narrative detail, meaning several scores reflect domain-level ratings rather than specific observed evidence.
Homes in East typically score 68–82.Worth a visit
Montague Road Care Home on Montague Road, Felixstowe, holds an Overall Outstanding rating from its most recent official inspection, carried out on 2 July 2019. The home's strongest domains are Responsive and Well-led, both rated Outstanding — meaning inspectors found exceptional evidence of individualised care, meaningful activity and engagement, strong leadership, and robust governance. Safe, Effective, and Caring are all rated Good, indicating a solid, compliant baseline across safety, training, healthcare, and staff kindness. With 24 beds and specialisms in dementia and mental health, this is a small home where leadership quality and responsiveness to individual needs are particularly significant strengths. The most important uncertainty here is the age of the evidence. This inspection took place in July 2019 — over five years ago — and while a desk-based review in July 2023 found no cause for reassessment, that review did not involve an on-site visit or fresh interviews with your parent's potential neighbours or their families. A great deal can change in five years: managers move on, staffing patterns shift, and a home that scored Outstanding in responsiveness may have evolved considerably. When you visit, ask specifically how long the current registered manager has been in post, what the staff turnover has been since 2019, and whether the activities programme described to inspectors is still running in the same form. Ask to see the most recent care plan for a current resident as an example of how individual preferences are captured today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Montague Road Care Home – Sanctuary Supported Living measures up against the other homes you’re considering. Free account.
In Their Own Words
How Montague Road Care Home – Sanctuary Supported Living describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and mental health support in coastal Felixstowe
Montague Road Care Home – Your Trusted nursing home
Montague Road Care Home provides specialist care for adults with dementia and mental health conditions in East Felixstowe. The home welcomes both younger adults under 65 and older residents who need focused support. Located in this peaceful coastal town, they offer dedicated care for people facing complex health challenges.
Who they care for
The team supports residents with dementia alongside those experiencing mental health conditions. They're equipped to care for adults across different age groups, including specialist provision for people under 65.
For residents with dementia, the home provides specialist care tailored to individual needs. The team understands the unique challenges dementia brings and works to maintain each person's comfort and dignity.
“If you'd like to learn more about their approach to specialist care, the team at Montague Road would be pleased to show you around.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
