Palace House Care Home – Farrington Care Homes Limited

What families say

Families describe a place where staff speak residents' own languages and serve familiar foods, including halal meals. The activities programme keeps days interesting, with regular events and birthday celebrations bringing residents together.

The eight family priority themes

• Staff warmth75
• Compassion & dignity75
• Cleanliness65
• Activities & engagement65
• Food quality65
• Healthcare60
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2021-09-09

• Is this home safe?

  Not yet rated
  The Safe domain at Palace House Care Home with Nursing is rated Requires Improvement at the February 2025 inspection. This means that inspectors identified at least one area under the safety umbrella that was not yet meeting the expected standard. The full published report was not available at the time of this analysis, so the specific concern cannot be named here. Common areas assessed under Safe include staffing numbers, medicines management, infection control, and the systems used to prevent and learn from accidents and incidents. The home has an overall Good rating, which means safety concerns were not so serious as to affect the broader rating, but they remain unresolved.
  Verified by inspector

• Is the care effective?

  Not yet rated
  The Effective domain is rated Good at the February 2025 inspection, an improvement consistent with the home's overall upward trajectory. Under Effective, inspectors assess whether staff have the right training and knowledge, whether care plans reflect what each person actually needs, whether people's health is monitored and GP access is available, and whether nutrition and hydration are managed well. A Good rating means these areas broadly met the required standard. The specific detail of what inspectors observed, which training was in place, how often care plans are reviewed, or what food choices were available, is not available in the published summary provided.
  Verified by inspector

• Is this home caring?

  Not yet rated
  The Caring domain is rated Good at the February 2025 inspection. Inspectors assess Caring by observing how staff interact with the people who live in the home, whether people are treated with dignity and respect, whether their independence is supported, and whether they feel heard and valued. A Good rating indicates that inspectors were satisfied with what they observed in these areas. The published summary does not include specific staff behaviours, quotes from residents or relatives, or detailed observations of particular interactions, so it is not possible to say what precisely was seen.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated
  The Responsive domain is rated Good at the February 2025 inspection. Responsiveness covers whether the home adapts its care to each person as an individual, whether there is a range of meaningful activities, whether people's preferences and histories are reflected in daily life, and whether complaints are handled well. A Good rating means inspectors were satisfied that the home broadly met this standard. The specific activities on offer, how they are tailored for people with dementia, and whether one-to-one engagement is available for people who cannot join group sessions, are not described in the available published findings.
  Verified by inspector

• Is the home well-led?

  Not yet rated
  The Well-led domain is rated Good at the February 2025 inspection, consistent with the home's overall improvement from its previous Requires Improvement rating. Well-led assesses whether the manager and provider have effective oversight of the home, whether staff feel supported and are able to raise concerns, whether the home learns from incidents, and whether quality improvement is ongoing and evidence-based. A Good rating here is particularly significant given the previous rating, as it suggests the management team has driven the improvements seen across most domains. The specific governance mechanisms, management tenure, or culture details are not available in the published summary.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

Palace House provides nursing care for people over 65, as well as younger adults with physical disabilities or sensory impairments. The team also cares for people living with dementia. For residents with dementia, the multilingual staff can often communicate in ways that feel familiar and comforting. The regular activities programme helps maintain routine and social connections. All areas worth probing directly during a visit.