Penn House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2024-02-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some families have found staff here work hard to help residents settle in, particularly those who've had difficult experiences elsewhere. There are accounts of staff taking time to understand residents' emotional needs and helping them adjust to their new surroundings.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership45
- Resident happiness65
What inspectors found
Inspected 2024-02-23
Is this home safe?
Is the care effective?
Effective was rated Good at the January 2024 inspection. This domain covers whether staff have the right training, whether care plans reflect each person as an individual, and whether health needs are well managed. The published summary does not include specific detail about dementia training content, GP access, medication review processes, or how often care plans are updated. The home is registered as a dementia specialism, which means it should be able to demonstrate specific competence in this area.Is this home caring?
Caring was rated Good at the January 2024 inspection. This is the domain most directly about how staff treat the people who live at Penn House, covering warmth, dignity, respect, and independence. The published summary does not include specific inspector observations, resident testimony, or examples of caring interactions. Good in this domain means inspectors were satisfied, but without specific evidence it is not possible to describe what that looked like in practice.Is the home responsive?
Responsive was rated Good at the January 2024 inspection. This domain covers whether care is tailored to individuals, whether there are meaningful activities, and whether end-of-life care is planned. The published summary does not include detail about the activity programme, individual engagement, or how complaints are handled. Penn House cares for up to 30 people across a range of needs, including dementia, and a Good Responsive rating indicates inspectors were satisfied that individual needs were being met., Responsive was rated Good at the January 2024 inspection. This domain covers whether care is tailored to individuals, whether there are meaningful activities, and whether end-of-life care is planned. The published summary does not include detail about the activity programme, individual engagement, or how complaints are handled. Penn House cares for up to 30 people across a range of needs, including dementia, and a Good Responsive rating indicates inspectors were satisfied that individual needs were being met.Is the home well-led?
Well-led was rated Requires Improvement at the January 2024 inspection. This is the one domain where Penn House did not achieve a Good rating, and it is a significant finding. Well-led covers management culture, staff support, governance systems, and how the home handles accountability. The published summary names Mr Fayed Hussain as the registered manager and Mr Lee David Smith as the nominated individual, but does not detail what specific concerns led to the Requires Improvement rating or what action has been taken since. Four of the home's five domains are now rated Good, which suggests the care being delivered has improved, but the leadership and governance foundations still needed work at the time of inspection., Well-led was rated Requires Improvement at the January 2024 inspection. This is the one domain where Penn House did not achieve a Good rating, and it is a significant finding. Well-led covers management culture, staff support, governance systems, and how the home handles accountability. The published summary names Mr Fayed Hussain as the registered manager and Mr Lee David Smith as the nominated individual, but does not detail what specific concerns led to the Requires Improvement rating or what action has been taken since. Four of the home's five domains are now rated Good, which suggests the care being delivered has improved, but the leadership and governance foundations still needed work at the time of inspection.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 as well as younger adults who need residential support. They also provide specialist dementia care. Penn House includes dementia care among its specialisms, supporting residents at various stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Penn House scores reasonably well on care and kindness, where inspectors rated the home Good, but the Requires Improvement rating for well-led pulls the overall score down. There is not enough specific detail in the published findings to score most themes above the mid-range with confidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Some families have found staff here work hard to help residents settle in, particularly those who've had difficult experiences elsewhere. There are accounts of staff taking time to understand residents' emotional needs and helping them adjust to their new surroundings.
What inspectors have recorded
Recent families describe finding the management approachable and staff attentive to residents' needs. However, there have been serious concerns raised in the past about medication management and staff conduct that resulted in social services involvement.
How it sits against good practice
With such contrasting accounts over time, visiting Penn House yourself will give you the clearest picture of the current care standards.
Worth a visit
Penn House Residential Home on Penn Road, Wolverhampton, was rated Good overall at its inspection in January 2024, with Good ratings across Safe, Effective, Caring, and Responsive. This is a notable improvement from its previous overall rating of Requires Improvement. The home provides residential care for up to 30 people, including people living with dementia and adults under 65. A registered manager, Mr Fayed Hussain, is in post. The main concern is that Well-led was rated Requires Improvement, which means inspectors found something in the management and governance of the home that still needs to be addressed. Because the published inspection summary is brief, it is not possible to tell from the written record alone what day-to-day care looks like in practice. Before making a decision, visit in person, ask to see last week's actual staffing rota (not just a template), ask the manager specifically what the Requires Improvement finding in Well-led relates to and what has been done since, and spend time observing how staff interact with the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Penn House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Penn House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Small residential home offering personal care in Wolverhampton
Dedicated residential home Support in Wolverhampton
Penn House Residential Home in Wolverhampton provides residential care for adults, including those living with dementia. This smaller care home offers support for people over 65 as well as younger adults who need residential care. The home has seen families report different experiences over the years, with recent accounts describing kind and responsive staff.
Who they care for
The home cares for adults over 65 as well as younger adults who need residential support. They also provide specialist dementia care.
Penn House includes dementia care among its specialisms, supporting residents at various stages of their dementia journey.
“With such contrasting accounts over time, visiting Penn House yourself will give you the clearest picture of the current care standards.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Penn House scores reasonably well on care and kindness, where inspectors rated the home Good, but the Requires Improvement rating for well-led pulls the overall score down. There is not enough specific detail in the published findings to score most themes above the mid-range with confidence.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Some families have found staff here work hard to help residents settle in, particularly those who've had difficult experiences elsewhere. There are accounts of staff taking time to understand residents' emotional needs and helping them adjust to their new surroundings.
What inspectors have recorded
Recent families describe finding the management approachable and staff attentive to residents' needs. However, there have been serious concerns raised in the past about medication management and staff conduct that resulted in social services involvement.
How it sits against good practice
With such contrasting accounts over time, visiting Penn House yourself will give you the clearest picture of the current care standards.
Worth a visit
Penn House Residential Home on Penn Road, Wolverhampton, was rated Good overall at its inspection in January 2024, with Good ratings across Safe, Effective, Caring, and Responsive. This is a notable improvement from its previous overall rating of Requires Improvement. The home provides residential care for up to 30 people, including people living with dementia and adults under 65. A registered manager, Mr Fayed Hussain, is in post. The main concern is that Well-led was rated Requires Improvement, which means inspectors found something in the management and governance of the home that still needs to be addressed. Because the published inspection summary is brief, it is not possible to tell from the written record alone what day-to-day care looks like in practice. Before making a decision, visit in person, ask to see last week's actual staffing rota (not just a template), ask the manager specifically what the Requires Improvement finding in Well-led relates to and what has been done since, and spend time observing how staff interact with the people who live there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Penn House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Penn House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Small residential home offering personal care in Wolverhampton
Dedicated residential home Support in Wolverhampton
Penn House Residential Home in Wolverhampton provides residential care for adults, including those living with dementia. This smaller care home offers support for people over 65 as well as younger adults who need residential care. The home has seen families report different experiences over the years, with recent accounts describing kind and responsive staff.
Who they care for
The home cares for adults over 65 as well as younger adults who need residential support. They also provide specialist dementia care.
Penn House includes dementia care among its specialisms, supporting residents at various stages of their dementia journey.
Management & ethos
Recent families describe finding the management approachable and staff attentive to residents' needs. However, there have been serious concerns raised in the past about medication management and staff conduct that resulted in social services involvement.
“With such contrasting accounts over time, visiting Penn House yourself will give you the clearest picture of the current care standards.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
