What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-11-23

• Is this home safe?

  Good
  The inspection awarded a Good rating under Safe, suggesting that at the time of the visit, safety standards met the expected threshold. The home is registered to provide nursing care for up to 27 people, which means a registered nurse must be on duty at all times — a baseline safety requirement. No specific concerns about staffing levels, medicines management, falls prevention, or infection control were flagged in the published summary. However, the published report provides no detail about what inspectors actually observed or tested in relation to safety, and no staffing numbers are given.
  Verified by inspector

• Is the care effective?

  Good
  The inspection rated this domain Good, indicating that care planning, staff training, and health monitoring met inspection standards at the time. The home lists dementia as a specialism, which implies staff should hold appropriate dementia-specific training. No detail is available about care plan content, GP access arrangements, medication reviews, or how food and nutritional needs are assessed and met. The published summary does not include any examples of individual care plans, training records reviewed, or clinical outcomes observed.
  Verified by inspector

• Is this home caring?

  Good
  The Good rating under Caring indicates that inspectors were satisfied that staff treated residents with kindness and respect at the time of the visit. However, the published report includes no direct observations of staff-resident interactions, no quotes from residents or relatives about how care felt, and no specific examples of dignity in practice. For a dementia nursing home, where residents may be unable to articulate their experience verbally, inspector observation of non-verbal communication and unhurried interactions is particularly important — and that detail is absent here.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The inspection awarded a Good rating under Responsive, suggesting that individualised care and activity provision met the standard required at the time. No detail is provided about the activities programme, what individual engagement looks like for residents with advanced dementia who cannot join group sessions, or how the home responds to changing needs including end-of-life planning. The home's small size — 27 beds — could in principle support a more personalised approach, but this is not confirmed by any published inspection detail.
  Verified by inspector

• Is the home well-led?

  Good
  The home received a Good rating under Well-led, and a named Nominated Individual — Miss Dionne Nicola Davies — is recorded as accountable for quality and compliance. The monitoring review in July 2023 found no evidence requiring reassessment. No detail is available about management visibility on the floor, staff culture, how complaints are handled, how the home communicates with families, or whether leadership has been stable. The home has been inspected twice in total, which is a relatively low inspection frequency for a home of this type and age.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home provides specialist dementia care alongside general support for adults over 65. Their experience with dementia means they understand the specific needs that come with memory loss. For residents living with dementia, the home's open visiting policy lets family members drop in whenever suits them best. Regular activities and seasonal celebrations help create structure and moments of joy throughout the year. All areas worth probing directly during a visit.