Roebuck Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds63
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-12-17
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Relatives talk about finding the staff approachable when they visit or call. Several families have particularly valued the emotional support they received during difficult times, especially when their loved ones were approaching end of life.
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2021-12-17
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2024 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home puts its knowledge into practice for each individual. The home lists dementia as a specialism, so inspectors would have considered whether staff have appropriate dementia-specific training. No detail about the content of training programmes, frequency of care plan reviews, or GP access arrangements appears in the published report text.Is this home caring?
The Caring domain was rated Good at the April 2024 inspection. This is the domain most directly connected to the daily experience of your parent and covers staff warmth, dignity, respect, privacy, and whether residents are treated as individuals. A Good rating means inspectors did not find concerns in these areas. The published report does not include any direct quotes from residents or relatives, nor specific observations about how staff interact with people day to day.Is the home responsive?
The Responsive domain was rated Good at the April 2024 inspection. This domain covers activities, individual engagement, how well the home responds to changing needs, and end-of-life care planning. A Good rating suggests inspectors found the home was meeting individuals' preferences and responding appropriately to their needs. No specific activities are described, no examples of tailored engagement are recorded, and end-of-life planning is not mentioned in the available report text.Is the home well-led?
The Well-led domain was rated Good at the April 2024 inspection. A named registered manager, Mrs Christina Susi Hartles, and a nominated individual, Mrs Nilufa Somani, were in post at the time. This structure indicates clear lines of accountability. The Well-led domain covers governance, learning from incidents, staff culture, and whether the home has an open and improving culture. No specific detail about how the manager is visible to residents and staff, or how the home analyses and acts on incidents, appears in the published report.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 and under 65, with particular experience in dementia support. Staff work to engage residents with dementia in suitable daily activities. The team aims to maintain routines that help residents feel settled. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Roebuck Nursing Home scored 72 out of 100, reflecting a Good rating across all five domains at the most recent inspection in April 2024. The score is held back by limited specific detail in the published report, meaning several important areas for families cannot be independently verified from the inspection text alone.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives talk about finding the staff approachable when they visit or call. Several families have particularly valued the emotional support they received during difficult times, especially when their loved ones were approaching end of life.
What inspectors have recorded
Current leadership under Christina appears focused on maintaining consistent care standards. However, families have reported past concerns about safeguarding procedures and weekend supervision that potential residents should discuss directly with the home.
How it sits against good practice
Visiting Roebuck yourself will help you understand whether their approach to daily care fits what you're looking for.
Worth a visit
Roebuck Nursing Home on London Road in Stevenage was rated Good across all five inspection domains at its most recent assessment, carried out on 30 April 2024 and published on 2 August 2024. The home, run by Finecare Homes (Stevenage) Limited, has a registered manager and a nominated individual in post, which is the expected governance structure. It cares for up to 63 adults, including people with dementia, and the Good rating across Safe, Effective, Caring, Responsive, and Well-led represents a positive overall picture from the official inspection. However, the published report provides very limited narrative detail, which means this Family View cannot verify most of the things families care about most. The overall rating improved from a previous Requires Improvement position, which is encouraging, but the absence of specific inspector observations, resident quotes, or family testimony in the available text makes it impossible to confirm how warmth, dignity, activities, food, and night staffing actually look in practice. Before placing your parent here, visit at a mealtime, ask the manager to show you last week's actual staffing rota including night shifts, and ask specifically how the home supports people with dementia who become distressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Roebuck Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Roebuck Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents find structure through activities and fresh home cooking
Roebuck Nursing Home – Expert Care in Stevenage
Families choosing Roebuck Nursing Home in Stevenage often mention the structured daily activities that help residents stay engaged. The home specialises in dementia care alongside general nursing for adults over 65, with some families describing how their relatives have settled into routines here over several years.
Who they care for
The home cares for adults over 65 and under 65, with particular experience in dementia support.
Staff work to engage residents with dementia in suitable daily activities. The team aims to maintain routines that help residents feel settled.
“Visiting Roebuck yourself will help you understand whether their approach to daily care fits what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Roebuck Nursing Home scored 72 out of 100, reflecting a Good rating across all five domains at the most recent inspection in April 2024. The score is held back by limited specific detail in the published report, meaning several important areas for families cannot be independently verified from the inspection text alone.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Relatives talk about finding the staff approachable when they visit or call. Several families have particularly valued the emotional support they received during difficult times, especially when their loved ones were approaching end of life.
What inspectors have recorded
Current leadership under Christina appears focused on maintaining consistent care standards. However, families have reported past concerns about safeguarding procedures and weekend supervision that potential residents should discuss directly with the home.
How it sits against good practice
Visiting Roebuck yourself will help you understand whether their approach to daily care fits what you're looking for.
Worth a visit
Roebuck Nursing Home on London Road in Stevenage was rated Good across all five inspection domains at its most recent assessment, carried out on 30 April 2024 and published on 2 August 2024. The home, run by Finecare Homes (Stevenage) Limited, has a registered manager and a nominated individual in post, which is the expected governance structure. It cares for up to 63 adults, including people with dementia, and the Good rating across Safe, Effective, Caring, Responsive, and Well-led represents a positive overall picture from the official inspection. However, the published report provides very limited narrative detail, which means this Family View cannot verify most of the things families care about most. The overall rating improved from a previous Requires Improvement position, which is encouraging, but the absence of specific inspector observations, resident quotes, or family testimony in the available text makes it impossible to confirm how warmth, dignity, activities, food, and night staffing actually look in practice. Before placing your parent here, visit at a mealtime, ask the manager to show you last week's actual staffing rota including night shifts, and ask specifically how the home supports people with dementia who become distressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Roebuck Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Roebuck Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents find structure through activities and fresh home cooking
Roebuck Nursing Home – Expert Care in Stevenage
Families choosing Roebuck Nursing Home in Stevenage often mention the structured daily activities that help residents stay engaged. The home specialises in dementia care alongside general nursing for adults over 65, with some families describing how their relatives have settled into routines here over several years.
Who they care for
The home cares for adults over 65 and under 65, with particular experience in dementia support.
Staff work to engage residents with dementia in suitable daily activities. The team aims to maintain routines that help residents feel settled.
Management & ethos
Current leadership under Christina appears focused on maintaining consistent care standards. However, families have reported past concerns about safeguarding procedures and weekend supervision that potential residents should discuss directly with the home.
The home & environment
The kitchen prepares fresh meals daily with multiple choices available, and families note careful attention to specific dietary needs. Residents join in various activities suited to their abilities, with social opportunities built into the daily routine.
“Visiting Roebuck yourself will help you understand whether their approach to daily care fits what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
