Rotherlea Care Home – Shaw healthcare
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds70
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2020-01-16
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors notice how staff bring cheerfulness into daily interactions, taking time to really connect with each resident. People describe a sense of contentment among those living here, with staff who are both approachable and attentive to individual needs.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2020-01-16
Is this home safe?
Is the care effective?
Rotherlea was rated Good for effectiveness at its January 2024 inspection. This domain covers training, care planning, access to healthcare professionals, and nutrition. The published inspection text does not describe what dementia training staff receive, how care plans are written or reviewed, how GP access is arranged, or what the food is like. The Good rating indicates inspectors were satisfied across these areas, but no specific evidence is available in the published findings.Is this home caring?
Rotherlea was rated Good for caring at its January 2024 inspection. This domain covers staff warmth, dignity, respect, and whether residents feel their independence is supported. Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews. The published inspection text does not include direct observations of staff interactions, resident testimony about how they are treated, or specific examples of dignified care practice.Is the home responsive?
Rotherlea was rated Good for responsiveness at its January 2024 inspection. This domain covers activities, individual engagement, and how well the home adapts to each person's preferences and needs. The published inspection text does not describe the activities programme, give examples of tailored engagement, or explain how the home supports people who cannot join group activities. The home is registered to support people living with dementia, for whom individual engagement is particularly important.Is the home well-led?
Rotherlea was rated Good for leadership at its January 2024 inspection, having previously been rated Inadequate overall. A registered manager, Miss Abbey Seonaid Williams, is in post, and Mr Liam Francis Scanlon is the nominated individual for Shaw Healthcare Limited. The improvement from Inadequate to Good across all domains indicates that leadership has driven meaningful change. The published inspection text does not describe the manager's day-to-day visibility, staff culture, or how the home handles complaints and incidents.
Source: CQC inspection report →
What the evidence base says
Rotherlea cares for adults across different age groups, including those under 65 who need residential support. The home has specific experience in dementia care. For those living with dementia, the staff's natural warmth and tendency to engage residents throughout the day creates a supportive environment where people feel connected and valued. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rotherlea has improved from Inadequate to Good across all five inspection domains, which is a meaningful turnaround. However, the inspection report provided contains very little specific observational detail, so scores reflect the Good rating rather than rich on-the-ground evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors notice how staff bring cheerfulness into daily interactions, taking time to really connect with each resident. People describe a sense of contentment among those living here, with staff who are both approachable and attentive to individual needs.
What inspectors have recorded
What stands out is how the team handles the most difficult moments with genuine compassion. Families who've experienced end-of-life care here speak of staff who maintained dignity and provided professional support when it mattered most.
How it sits against good practice
If you'd like to see how the team at Rotherlea approaches care, arranging a visit could help you get a feel for the atmosphere families describe.
Worth a visit
Rotherlea, on Dawtry Road in Petworth, was rated Good across all five inspection domains at its most recent assessment in January 2024, with the full report published in May 2024. This is a significant improvement from a previous rating of Inadequate, and it tells you that inspectors found the home had addressed serious concerns and reached an acceptable standard of care. The home is registered for 70 beds and provides residential care for adults over and under 65, including people living with dementia. The main limitation of this Family View is that the published inspection text available for analysis contains very little specific observational detail, direct quotes from residents or relatives, or descriptions of what inspectors actually saw on the day. A Good rating is reassuring, but it does not tell you what the food is like, how staff speak to your parent at 7am, or how many carers are on the dementia unit at night. Before choosing Rotherlea, visit in person, ask to see last week's actual staffing rota (not a template), walk around the dementia areas unaccompanied if the manager will allow it, and ask directly how often care plans are reviewed and whether families are included.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rotherlea Care Home – Shaw healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rotherlea Care Home – Shaw healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where cheerful staff create moments that matter every day
Rotherlea – Your Trusted residential home
When you're looking for care that goes beyond the basics, the small moments often reveal the most. At Rotherlea in Petworth, families describe a place where staff genuinely engage with residents throughout the day, creating an atmosphere of warmth and connection. The home provides residential care for adults both under and over 65, with particular experience in dementia support.
Who they care for
Rotherlea cares for adults across different age groups, including those under 65 who need residential support. The home has specific experience in dementia care.
For those living with dementia, the staff's natural warmth and tendency to engage residents throughout the day creates a supportive environment where people feel connected and valued.
“If you'd like to see how the team at Rotherlea approaches care, arranging a visit could help you get a feel for the atmosphere families describe.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rotherlea has improved from Inadequate to Good across all five inspection domains, which is a meaningful turnaround. However, the inspection report provided contains very little specific observational detail, so scores reflect the Good rating rather than rich on-the-ground evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors notice how staff bring cheerfulness into daily interactions, taking time to really connect with each resident. People describe a sense of contentment among those living here, with staff who are both approachable and attentive to individual needs.
What inspectors have recorded
What stands out is how the team handles the most difficult moments with genuine compassion. Families who've experienced end-of-life care here speak of staff who maintained dignity and provided professional support when it mattered most.
How it sits against good practice
If you'd like to see how the team at Rotherlea approaches care, arranging a visit could help you get a feel for the atmosphere families describe.
Worth a visit
Rotherlea, on Dawtry Road in Petworth, was rated Good across all five inspection domains at its most recent assessment in January 2024, with the full report published in May 2024. This is a significant improvement from a previous rating of Inadequate, and it tells you that inspectors found the home had addressed serious concerns and reached an acceptable standard of care. The home is registered for 70 beds and provides residential care for adults over and under 65, including people living with dementia. The main limitation of this Family View is that the published inspection text available for analysis contains very little specific observational detail, direct quotes from residents or relatives, or descriptions of what inspectors actually saw on the day. A Good rating is reassuring, but it does not tell you what the food is like, how staff speak to your parent at 7am, or how many carers are on the dementia unit at night. Before choosing Rotherlea, visit in person, ask to see last week's actual staffing rota (not a template), walk around the dementia areas unaccompanied if the manager will allow it, and ask directly how often care plans are reviewed and whether families are included.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rotherlea Care Home – Shaw healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rotherlea Care Home – Shaw healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where cheerful staff create moments that matter every day
Rotherlea – Your Trusted residential home
When you're looking for care that goes beyond the basics, the small moments often reveal the most. At Rotherlea in Petworth, families describe a place where staff genuinely engage with residents throughout the day, creating an atmosphere of warmth and connection. The home provides residential care for adults both under and over 65, with particular experience in dementia support.
Who they care for
Rotherlea cares for adults across different age groups, including those under 65 who need residential support. The home has specific experience in dementia care.
For those living with dementia, the staff's natural warmth and tendency to engage residents throughout the day creates a supportive environment where people feel connected and valued.
Management & ethos
What stands out is how the team handles the most difficult moments with genuine compassion. Families who've experienced end-of-life care here speak of staff who maintained dignity and provided professional support when it mattered most.
The home & environment
The home maintains consistently clean facilities with a pleasant atmosphere. Background music adds to the comfortable environment that families appreciate when they visit.
“If you'd like to see how the team at Rotherlea approaches care, arranging a visit could help you get a feel for the atmosphere families describe.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
