Shannon Court Nursing Home

What families say

Families often mention feeling supported by staff who contact them quickly when health concerns come up. Several people have shared how the team helped their relatives through their final months with real compassion and dignity.

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2023-03-08

• Is this home safe?

  Good
  Safe was rated Good at the February 2023 inspection, representing an improvement from the previous rating. This means inspectors were satisfied that people were protected from avoidable harm, that medicines were managed safely, and that staffing numbers were considered adequate. The home is registered as a nursing home, which means it must have registered nurses available. No specific safety incidents, falls data, or infection control observations are recorded in the published text available to us.
  Verified by inspector

• Is the care effective?

  Good
  Effective was rated Good at the February 2023 inspection. This domain covers whether staff have the skills and knowledge to meet people's needs, whether care plans are thorough and up to date, and whether people's nutrition and health needs are properly managed. Dementia is a listed specialism, which means inspectors would have considered whether staff have appropriate training to support people living with dementia. No specific details about training content, care plan quality, or food and nutrition observations are recorded in the published text.
  Verified by inspector

• Is this home caring?

  Good
  Caring was rated Good at the February 2023 inspection. This is the domain that covers how kind, respectful, and unhurried staff are in their day-to-day interactions with the people they support. It also covers whether people's privacy and dignity are maintained and whether individuals are encouraged to be as independent as possible. No specific observations of staff interactions, preferred name use, or dignity moments are recorded in the published text available to us.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  Responsive was rated Good at the February 2023 inspection. This domain assesses whether the home adapts its care to meet each person's individual needs, whether there is a meaningful and varied activity programme, and whether complaints are handled well. The home lists dementia, mental health conditions, physical disabilities, and sensory impairment as specialisms, so inspectors would have considered how well the home responds to a diverse range of needs. No specific descriptions of activities, individual engagement, or complaint outcomes are included in the published text.
  Verified by inspector

• Is the home well-led?

  Good
  Well-led was rated Good at the February 2023 inspection, an improvement from the previous rating. The registered manager is named as Miss Maria Williams, with Mr Ismar Alabedi as the nominated individual. This domain covers governance, culture, staff support, and whether the home learns from incidents and complaints. The improvement in this domain is particularly significant because leadership quality is a strong predictor of whether a home's overall standard holds steady or slips over time. No specific observations about management visibility, staff morale, or governance systems are recorded in the published text.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The centre provides specialist support for people living with dementia, mental health conditions, physical disabilities and sensory impairments. They care for adults over 65 who need either nursing or personal care. The centre has experience supporting people with dementia, though visitor accounts vary about how engaged residents are day-to-day. Some families feel their relatives receive attentive, specialised care. All areas worth probing directly during a visit.