Shottermill House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds31
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2019-11-01
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe finding the care home visually appealing, both inside and out. The staff come across as helpful and caring, with a friendly approach that puts families at ease during what can be difficult visits.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-11-01
Is this home safe?
Is the care effective?
Shottermill House was rated Good for effectiveness at the July 2025 inspection. The home lists dementia as a specialism, which suggests a commitment to dementia-specific practice, though the published report text does not describe the content of staff training, how care plans are structured, GP access arrangements, or how food quality and dietary needs are managed.Is this home caring?
Shottermill House was rated Good for caring at the July 2025 inspection. This domain covers how staff treat the people who live there: whether interactions are warm and unhurried, whether privacy is respected, and whether residents are supported to maintain independence. The published report text does not include direct observations of staff behaviour, quotes from residents or relatives, or specific examples of how dignity is maintained.Is the home responsive?
Shottermill House was rated Good for responsiveness at the July 2025 inspection. This domain covers whether the home tailors care to individual needs, whether there is a meaningful activity programme, and whether end-of-life care is planned and respected. The published report text does not describe specific activities, individual engagement approaches, or how the home supports residents who cannot join group sessions.Is the home well-led?
Shottermill House was rated Good for leadership at the July 2025 inspection. Mrs Maureen Mary Sim is named as the registered manager, and a nominated individual is identified, suggesting a clear accountability structure. Pilgrims' Friend Society runs the home. The published report text does not describe management visibility, staff culture, how the home handles complaints, or whether governance systems are actively used to drive improvement.
Source: CQC inspection report →
What the evidence base says
The team at Shottermill House cares for adults over 65, with particular experience supporting those living with dementia and physical disabilities. For residents with dementia, the attractive surroundings and caring staff help create a reassuring environment. The team understands the importance of a welcoming atmosphere for those who may feel confused or anxious. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Shottermill House was rated Good across all five inspection domains in July 2025, which is a positive baseline. However, the published report text provided contains very limited specific detail, so scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding the care home visually appealing, both inside and out. The staff come across as helpful and caring, with a friendly approach that puts families at ease during what can be difficult visits.
What inspectors have recorded
How it sits against good practice
If you're considering care options in the Haslemere area, visiting Shottermill House could help you get a feel for their approach.
Worth a visit
Shottermill House in Haslemere was rated Good across all five inspection domains at its most recent inspection in July 2025, with the report published in September 2025. The home is run by Pilgrims' Friend Society and has a named registered manager in post. It is registered to care for adults over 65, people living with dementia, and people with physical disabilities, across 31 beds. The limitation here is that the published report text available to us contains very little specific detail beyond the headline ratings. This means we cannot tell you what inspectors actually observed in bedrooms and lounges, what residents and relatives said, or how the home performed on specific measures like staffing ratios, food quality, or activity provision. A Good rating is genuinely positive and suggests no significant concerns were found, but it does not tell the whole story on its own. Before you decide, visit the home in person, ideally at a mealtime, and use the checklist questions below to fill the gaps this report leaves open.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Shottermill House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Shottermill House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff create a welcoming environment for older residents
Shottermill House – Expert Care in Haslemere
When families first visit Shottermill House in Haslemere, they often comment on how inviting the place feels from the moment they arrive. This care home supports older adults, including those with dementia or physical disabilities, in surroundings that feel both attractive and comfortable. The approachable staff help create an atmosphere where residents and their loved ones feel genuinely welcomed.
Who they care for
The team at Shottermill House cares for adults over 65, with particular experience supporting those living with dementia and physical disabilities.
For residents with dementia, the attractive surroundings and caring staff help create a reassuring environment. The team understands the importance of a welcoming atmosphere for those who may feel confused or anxious.
“If you're considering care options in the Haslemere area, visiting Shottermill House could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Shottermill House was rated Good across all five inspection domains in July 2025, which is a positive baseline. However, the published report text provided contains very limited specific detail, so scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding the care home visually appealing, both inside and out. The staff come across as helpful and caring, with a friendly approach that puts families at ease during what can be difficult visits.
What inspectors have recorded
How it sits against good practice
If you're considering care options in the Haslemere area, visiting Shottermill House could help you get a feel for their approach.
Worth a visit
Shottermill House in Haslemere was rated Good across all five inspection domains at its most recent inspection in July 2025, with the report published in September 2025. The home is run by Pilgrims' Friend Society and has a named registered manager in post. It is registered to care for adults over 65, people living with dementia, and people with physical disabilities, across 31 beds. The limitation here is that the published report text available to us contains very little specific detail beyond the headline ratings. This means we cannot tell you what inspectors actually observed in bedrooms and lounges, what residents and relatives said, or how the home performed on specific measures like staffing ratios, food quality, or activity provision. A Good rating is genuinely positive and suggests no significant concerns were found, but it does not tell the whole story on its own. Before you decide, visit the home in person, ideally at a mealtime, and use the checklist questions below to fill the gaps this report leaves open.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Shottermill House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Shottermill House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where caring staff create a welcoming environment for older residents
Shottermill House – Expert Care in Haslemere
When families first visit Shottermill House in Haslemere, they often comment on how inviting the place feels from the moment they arrive. This care home supports older adults, including those with dementia or physical disabilities, in surroundings that feel both attractive and comfortable. The approachable staff help create an atmosphere where residents and their loved ones feel genuinely welcomed.
Who they care for
The team at Shottermill House cares for adults over 65, with particular experience supporting those living with dementia and physical disabilities.
For residents with dementia, the attractive surroundings and caring staff help create a reassuring environment. The team understands the importance of a welcoming atmosphere for those who may feel confused or anxious.
“If you're considering care options in the Haslemere area, visiting Shottermill House could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
