Southampton Manor Care Home – Avery Collection
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds104
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2024-02-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the spacious feel of the building and how clean everything looks. The home has created spaces where residents can enjoy time together, and families describe staff who quickly get to know new residents. There's a real effort to make the dining rooms feel social rather than institutional, which helps create that sense of community.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2024-02-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2023 inspection. This covers whether staff have the right training, whether care plans are kept up to date, and whether your parent's health needs including GP access and medicines are properly managed. The published report does not include specific observations about care plan quality, dementia training content, or how the home coordinates with GPs and other health professionals. The rating alone confirms inspectors found no significant failures in these areas.Is this home caring?
The Caring domain was rated Good at the November 2023 inspection. This covers whether staff are kind, whether your parent is treated with dignity and respect, and whether their independence is supported. The published report includes no direct observations of staff interactions, no resident or relative quotes, and no descriptions of how the home handles moments of distress or confusion. The Good rating indicates inspectors did not find problems, but the absence of specific evidence makes it impossible to describe what good care looks like in practice at this home.Is the home responsive?
The Responsive domain was rated Good at the November 2023 inspection. This covers whether your parent will have a meaningful daily life at the home, including activities, individual engagement, and whether their personal history and preferences are reflected in how they are cared for. The published report contains no specific information about the activities programme, how it is tailored to individuals with dementia, or what happens for someone who cannot participate in group activities. End-of-life planning is also not mentioned in the published findings.Is the home well-led?
The Well-led domain was rated Good at the November 2023 inspection. Mrs Karen Elizabeth Searle is the named registered manager, and Willowbrook Healthcare Limited is the provider. The published report does not describe how long the manager has been in post, whether staff feel supported to raise concerns, how the home handles complaints, or what governance and audit processes are in place. The Good rating confirms inspectors found the leadership and management systems broadly satisfactory.
Source: CQC inspection report →
What the evidence base says
The home supports people with sensory impairments and physical disabilities, alongside their dementia care. They also welcome younger adults who need residential care. For residents living with dementia, the home works to tailor care to each person's needs. The activity programme includes options that work well for people at different stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Southampton Manor Care Home received a Good rating across all five domains at its first inspection in November 2023, which is a positive foundation. However, the published report contains very limited specific detail, so scores reflect a confirmed baseline rather than strong evidence of outstanding practice.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the spacious feel of the building and how clean everything looks. The home has created spaces where residents can enjoy time together, and families describe staff who quickly get to know new residents. There's a real effort to make the dining rooms feel social rather than institutional, which helps create that sense of community.
What inspectors have recorded
Staff show genuine warmth in their interactions with residents and visitors. The team responds quickly to individual needs and preferences rather than following a one-size-fits-all approach. However, some families have raised significant concerns about care standards that resulted in formal complaints to the ombudsman, who found failures in how the home handled certain situations.
How it sits against good practice
If you're considering Southampton Manor, it's worth visiting to see the environment and meet the team yourself, especially given the mixed experiences families have shared.
Worth a visit
Southampton Manor Care Home, at 111 Burgess Road, Southampton, was rated Good across all five inspection domains at its first assessment in November 2023. The home is run by Willowbrook Healthcare Limited, with a named registered manager in post. It is a 104-bed nursing home registered to support people living with dementia, adults with physical disabilities, and people with sensory impairments, which is a broad and complex mix of needs. A Good rating at a first inspection is a genuinely positive result and suggests the home opened with reasonable systems and a care culture that inspectors felt comfortable endorsing. The main limitation of this report, for you as someone choosing a home, is that the published findings contain very little specific detail. There are no direct quotes from residents or relatives, no descriptions of staff interactions, and no specifics about food, activities, staffing ratios, or dementia environments. Every meaningful question you need answered falls into the category of things to ask and observe yourself. When you visit, arrive at a meal time if possible to see food quality and the pace of care. Ask the manager to show you last week's actual staffing rota, including nights, and ask what proportion of those shifts were covered by permanent staff rather than agency workers. With 104 beds, the quality of your parent's daily experience will depend heavily on whether there is a stable, consistent team who know each person well.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Southampton Manor Care Home – Avery Collection measures up against the other homes you’re considering. Free account.
In Their Own Words
How Southampton Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Spacious Southampton home with gardens and varied activities programme
Southampton Manor Care Home – Your Trusted nursing home
Southampton Manor Care Home sits in well-kept grounds that families often mention when they visit. The care home looks after people with various needs, including those living with dementia and physical disabilities. While most families describe a welcoming environment with engaged staff, it's worth noting that the home has faced some serious concerns that led to formal complaints.
Who they care for
The home supports people with sensory impairments and physical disabilities, alongside their dementia care. They also welcome younger adults who need residential care.
For residents living with dementia, the home works to tailor care to each person's needs. The activity programme includes options that work well for people at different stages of their dementia journey.
“If you're considering Southampton Manor, it's worth visiting to see the environment and meet the team yourself, especially given the mixed experiences families have shared.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Southampton Manor Care Home received a Good rating across all five domains at its first inspection in November 2023, which is a positive foundation. However, the published report contains very limited specific detail, so scores reflect a confirmed baseline rather than strong evidence of outstanding practice.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the spacious feel of the building and how clean everything looks. The home has created spaces where residents can enjoy time together, and families describe staff who quickly get to know new residents. There's a real effort to make the dining rooms feel social rather than institutional, which helps create that sense of community.
What inspectors have recorded
Staff show genuine warmth in their interactions with residents and visitors. The team responds quickly to individual needs and preferences rather than following a one-size-fits-all approach. However, some families have raised significant concerns about care standards that resulted in formal complaints to the ombudsman, who found failures in how the home handled certain situations.
How it sits against good practice
If you're considering Southampton Manor, it's worth visiting to see the environment and meet the team yourself, especially given the mixed experiences families have shared.
Worth a visit
Southampton Manor Care Home, at 111 Burgess Road, Southampton, was rated Good across all five inspection domains at its first assessment in November 2023. The home is run by Willowbrook Healthcare Limited, with a named registered manager in post. It is a 104-bed nursing home registered to support people living with dementia, adults with physical disabilities, and people with sensory impairments, which is a broad and complex mix of needs. A Good rating at a first inspection is a genuinely positive result and suggests the home opened with reasonable systems and a care culture that inspectors felt comfortable endorsing. The main limitation of this report, for you as someone choosing a home, is that the published findings contain very little specific detail. There are no direct quotes from residents or relatives, no descriptions of staff interactions, and no specifics about food, activities, staffing ratios, or dementia environments. Every meaningful question you need answered falls into the category of things to ask and observe yourself. When you visit, arrive at a meal time if possible to see food quality and the pace of care. Ask the manager to show you last week's actual staffing rota, including nights, and ask what proportion of those shifts were covered by permanent staff rather than agency workers. With 104 beds, the quality of your parent's daily experience will depend heavily on whether there is a stable, consistent team who know each person well.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Southampton Manor Care Home – Avery Collection measures up against the other homes you’re considering. Free account.
In Their Own Words
How Southampton Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Spacious Southampton home with gardens and varied activities programme
Southampton Manor Care Home – Your Trusted nursing home
Southampton Manor Care Home sits in well-kept grounds that families often mention when they visit. The care home looks after people with various needs, including those living with dementia and physical disabilities. While most families describe a welcoming environment with engaged staff, it's worth noting that the home has faced some serious concerns that led to formal complaints.
Who they care for
The home supports people with sensory impairments and physical disabilities, alongside their dementia care. They also welcome younger adults who need residential care.
For residents living with dementia, the home works to tailor care to each person's needs. The activity programme includes options that work well for people at different stages of their dementia journey.
Management & ethos
Staff show genuine warmth in their interactions with residents and visitors. The team responds quickly to individual needs and preferences rather than following a one-size-fits-all approach. However, some families have raised significant concerns about care standards that resulted in formal complaints to the ombudsman, who found failures in how the home handled certain situations.
The home & environment
The outdoor areas give residents pleasant spaces to enjoy when the weather's good. Meals get positive mentions for variety and quality, with dining times feeling more like social occasions. The home keeps things interesting with outings and entertainment, plus practical services like hairdressing that help residents feel their best.
“If you're considering Southampton Manor, it's worth visiting to see the environment and meet the team yourself, especially given the mixed experiences families have shared.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
