Springfield House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds25
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2023-05-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how welcoming the atmosphere feels when they visit. The staff seem to know everyone by name, and there's a real effort to include residents in activities that matter to them. People notice the cleanliness too — bright spaces that feel well-maintained and comfortable.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2023-05-27
Is this home safe?
Is the care effective?
The effective domain was rated Good, covering care planning, staff training, healthcare access, and nutritional support. The home lists dementia as a specialism, which implies inspectors expected and assessed specific dementia care competencies. No detail about the content of dementia training, how often care plans are reviewed, or how GPs and other health professionals are involved is included in the published findings. The improvement from the previous rating suggests training and care planning were areas that were strengthened before this inspection.Is this home caring?
The caring domain was rated Good, covering staff warmth, dignity, respect, and support for independence. This is the domain most closely connected to the day-to-day experience of your parent. The published report includes no specific inspector observations of staff interactions, no resident quotes, and no relative feedback to illustrate what caring looks like in practice at Springfield House. A Good rating in this domain means inspectors were satisfied, but the absence of detail makes it impossible to assess the quality of individual relationships between staff and residents.Is the home responsive?
The responsive domain was rated Good, covering activities, individual engagement, and responsiveness to changing needs. The home's specialism in dementia and physical disabilities implies that activities and engagement should be adapted to a range of abilities and communication levels. The published report includes no description of specific activities, no information about one-to-one engagement for people who cannot join groups, and no mention of how the home responds when a resident's preferences or needs change. The improvement from the previous rating suggests this was an area of earlier weakness that has been addressed.Is the home well-led?
The well-led domain was rated Good, an improvement from the previous Requires Improvement. The home is led by a named registered manager, Ms Kylie Amanda Ely, and a nominated individual, Mr Richard Kitchen. This accountability structure is clearly documented. The improvement across all five domains from the previous inspection suggests the leadership team identified what needed to change and acted on it, which is a positive indicator of governance quality. The published report contains no further detail about management visibility, staff culture, or how the home collects and acts on feedback from residents and families.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both over and under 65, including those with physical disabilities. Their dementia care forms a significant part of what they do. Families with loved ones living with dementia report that residents feel secure and valued as individuals throughout their time here. The stable staff team seems particularly beneficial for dementia care, where familiar faces and consistent routines matter so much. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield House Care Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and encouraging turnaround. However, the published report contains very limited specific detail, so many scores reflect the overall rating rather than direct inspector observations or testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families often mention how welcoming the atmosphere feels when they visit. The staff seem to know everyone by name, and there's a real effort to include residents in activities that matter to them. People notice the cleanliness too — bright spaces that feel well-maintained and comfortable.
What inspectors have recorded
What stands out here is staff retention — team members who've been here for years, suggesting a workplace where people feel valued. Families describe staff as responsive to questions and compassionate during difficult times. During COVID, some found the visiting arrangements flexible within the restrictions.
How it sits against good practice
While one family raised serious concerns about end-of-life care access, the broader picture suggests a home where staff genuinely invest in the people they support.
Worth a visit
Springfield House Care Home, at 95-97 Portsmouth Road, Southampton, was rated Good at its most recent inspection in April 2023, across all five domains: safe, effective, caring, responsive, and well-led. This is a significant improvement from its previous Requires Improvement rating, and it indicates that the leadership team identified problems and addressed them. The home is run by a named registered manager and a nominated individual, suggesting an accountable structure is in place. It is registered for 25 beds and supports people with dementia, physical disabilities, and a mixed age range. The main limitation of this report is that the published findings are very brief and contain no specific inspector observations, resident quotes, or family testimony to illustrate what day-to-day life actually looks like. A Good rating tells you the home met required standards at the point of inspection, but it does not tell you whether staff are warm, whether food is appetising, or whether your parent would have a meaningful day. Before making a decision, visit at a mealtime or mid-morning when activities typically run, ask the manager to show you the actual staffing rota for a recent week (including nights), and find out what one-to-one engagement is available for someone who cannot easily join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Springfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where long-serving staff create genuine comfort in dementia care
Springfield House Care Home – Expert Care in Southampton
For families facing dementia's challenges, Springfield House Care Home in Southampton offers something increasingly rare — a stable team who've chosen to stay year after year. This care home supports adults both over and under 65, with particular experience in dementia care and physical disabilities. Their bright, clean spaces have become the backdrop for what many describe as genuinely compassionate care.
Who they care for
The home cares for adults both over and under 65, including those with physical disabilities. Their dementia care forms a significant part of what they do.
Families with loved ones living with dementia report that residents feel secure and valued as individuals throughout their time here. The stable staff team seems particularly beneficial for dementia care, where familiar faces and consistent routines matter so much.
“While one family raised serious concerns about end-of-life care access, the broader picture suggests a home where staff genuinely invest in the people they support.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield House Care Home improved from Requires Improvement to Good across all five inspection domains, which is a meaningful and encouraging turnaround. However, the published report contains very limited specific detail, so many scores reflect the overall rating rather than direct inspector observations or testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families often mention how welcoming the atmosphere feels when they visit. The staff seem to know everyone by name, and there's a real effort to include residents in activities that matter to them. People notice the cleanliness too — bright spaces that feel well-maintained and comfortable.
What inspectors have recorded
What stands out here is staff retention — team members who've been here for years, suggesting a workplace where people feel valued. Families describe staff as responsive to questions and compassionate during difficult times. During COVID, some found the visiting arrangements flexible within the restrictions.
How it sits against good practice
While one family raised serious concerns about end-of-life care access, the broader picture suggests a home where staff genuinely invest in the people they support.
Worth a visit
Springfield House Care Home, at 95-97 Portsmouth Road, Southampton, was rated Good at its most recent inspection in April 2023, across all five domains: safe, effective, caring, responsive, and well-led. This is a significant improvement from its previous Requires Improvement rating, and it indicates that the leadership team identified problems and addressed them. The home is run by a named registered manager and a nominated individual, suggesting an accountable structure is in place. It is registered for 25 beds and supports people with dementia, physical disabilities, and a mixed age range. The main limitation of this report is that the published findings are very brief and contain no specific inspector observations, resident quotes, or family testimony to illustrate what day-to-day life actually looks like. A Good rating tells you the home met required standards at the point of inspection, but it does not tell you whether staff are warm, whether food is appetising, or whether your parent would have a meaningful day. Before making a decision, visit at a mealtime or mid-morning when activities typically run, ask the manager to show you the actual staffing rota for a recent week (including nights), and find out what one-to-one engagement is available for someone who cannot easily join group sessions.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Springfield House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Springfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where long-serving staff create genuine comfort in dementia care
Springfield House Care Home – Expert Care in Southampton
For families facing dementia's challenges, Springfield House Care Home in Southampton offers something increasingly rare — a stable team who've chosen to stay year after year. This care home supports adults both over and under 65, with particular experience in dementia care and physical disabilities. Their bright, clean spaces have become the backdrop for what many describe as genuinely compassionate care.
Who they care for
The home cares for adults both over and under 65, including those with physical disabilities. Their dementia care forms a significant part of what they do.
Families with loved ones living with dementia report that residents feel secure and valued as individuals throughout their time here. The stable staff team seems particularly beneficial for dementia care, where familiar faces and consistent routines matter so much.
Management & ethos
What stands out here is staff retention — team members who've been here for years, suggesting a workplace where people feel valued. Families describe staff as responsive to questions and compassionate during difficult times. During COVID, some found the visiting arrangements flexible within the restrictions.
The home & environment
The home keeps things clean and bright, with spaces that families say feel fresh and well-looked after. There's mention of residents enjoying their meals here. Activities are structured to encourage participation, with staff putting visible effort into making sure everyone who wants to join in can do so.
“While one family raised serious concerns about end-of-life care access, the broader picture suggests a home where staff genuinely invest in the people they support.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
