The Terrace Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds44
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2018-10-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a warm reception that sets the tone for the care ahead. The manager takes time to meet new families personally, answering questions and helping everyone feel at ease. There's even a resident dog who helps create that relaxed, homely atmosphere from day one.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2018-10-27
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the March 2021 inspection. This covers care planning, staff training, access to healthcare, nutrition, and how well the home works with other professionals. Dementia is listed as one of the home's specialisms, which means inspectors would have considered whether training and care approaches are suited to the needs of people living with dementia. No specific examples of care plan content, training records, or GP involvement are included in the published text.Is this home caring?
The Caring domain was rated Good at the March 2021 inspection. This domain covers staff warmth, dignity, respect, and how well staff support independence. A Good rating means inspectors were satisfied with what they observed during the visit. No direct observations, resident quotes, or family testimony are included in the available text, so it is not possible to describe specific examples of how staff interacted with the people living there.Is the home responsive?
The Responsive domain was rated Good at the March 2021 inspection. This domain covers activities, engagement, how well the home responds to individual preferences, and end-of-life care. The home supports people with a wide range of needs, including dementia, learning disabilities, and mental health conditions, which requires a varied and individually tailored approach to activities and daily life. No specific programmes, examples of individual engagement, or end-of-life planning arrangements are described in the available text.Is the home well-led?
The Well-led domain was rated Good at the March 2021 inspection. A registered manager, Mrs Amanda Jane Moore, and a nominated individual, Ms Rachel Louise Harvey, are named in the report, confirming a clear leadership structure was in place. Care UK Community Partnerships Ltd is the registered provider. No specific examples of leadership culture, staff feedback mechanisms, governance processes, or how the home handles concerns are included in the published text.
Source: CQC inspection report →
What the evidence base says
The Terrace supports adults of all ages with complex needs including dementia, learning disabilities, mental health conditions, and physical disabilities. This breadth of expertise means they're equipped to handle changing needs as residents' conditions evolve. For residents living with dementia, the team focuses on maintaining connections with what matters most. Activities are tailored around individual interests and family bonds, helping residents feel secure even as their condition progresses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Terrace received a Good rating across all five domains at its March 2021 inspection, which is encouraging, but the published report text contains very little specific detail, so most scores sit in the 65-74 range reflecting positive but unverified claims rather than direct observations or testimony.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe a warm reception that sets the tone for the care ahead. The manager takes time to meet new families personally, answering questions and helping everyone feel at ease. There's even a resident dog who helps create that relaxed, homely atmosphere from day one.
What inspectors have recorded
The team here seems to understand what matters most — being there when families need them. Staff are described as calm and gentle, taking time to learn each resident's preferences and routines. When families have questions or concerns, they find senior staff approachable and quick to respond.
How it sits against good practice
Sometimes the measure of a care home isn't just in daily routines, but in how they handle life's most profound moments with grace and humanity.
Worth a visit
The Terrace, in Richmond, was rated Good across all five inspection domains at its last full inspection in March 2021. The home is run by Care UK Community Partnerships Ltd and has a named registered manager. All five domains, including safety, staffing, caring, responsiveness, and leadership, were assessed as meeting the standard expected. The main limitation of this report is that the published text contains very little specific detail: no direct observations, resident or family quotes, or concrete examples appear in the available findings. The Good rating is meaningful, but it is now over three years old, and the review carried out in July 2023 confirmed only that no reassessment was needed at that point. Before visiting, note that the home supports people with dementia, learning disabilities, mental health conditions, and physical disabilities across 44 beds. On your visit, ask specifically about night staffing ratios, how agency cover is managed, and how the team supports someone with dementia who becomes distressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Terrace Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Terrace Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where gentle care meets Yorkshire warmth in Richmond
Residential home in Richmond: True Peace of Mind
When families face difficult transitions, they often discover something remarkable at The Terrace in Richmond. This Yorkshire care home has quietly built a reputation for supporting both residents and their loved ones through life's most challenging moments. Set in a pleasant location with views across the town, the home provides specialist care for people with dementia, learning disabilities, and mental health conditions.
Who they care for
The Terrace supports adults of all ages with complex needs including dementia, learning disabilities, mental health conditions, and physical disabilities. This breadth of expertise means they're equipped to handle changing needs as residents' conditions evolve.
For residents living with dementia, the team focuses on maintaining connections with what matters most. Activities are tailored around individual interests and family bonds, helping residents feel secure even as their condition progresses.
“Sometimes the measure of a care home isn't just in daily routines, but in how they handle life's most profound moments with grace and humanity.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Terrace received a Good rating across all five domains at its March 2021 inspection, which is encouraging, but the published report text contains very little specific detail, so most scores sit in the 65-74 range reflecting positive but unverified claims rather than direct observations or testimony.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Families describe a warm reception that sets the tone for the care ahead. The manager takes time to meet new families personally, answering questions and helping everyone feel at ease. There's even a resident dog who helps create that relaxed, homely atmosphere from day one.
What inspectors have recorded
The team here seems to understand what matters most — being there when families need them. Staff are described as calm and gentle, taking time to learn each resident's preferences and routines. When families have questions or concerns, they find senior staff approachable and quick to respond.
How it sits against good practice
Sometimes the measure of a care home isn't just in daily routines, but in how they handle life's most profound moments with grace and humanity.
Worth a visit
The Terrace, in Richmond, was rated Good across all five inspection domains at its last full inspection in March 2021. The home is run by Care UK Community Partnerships Ltd and has a named registered manager. All five domains, including safety, staffing, caring, responsiveness, and leadership, were assessed as meeting the standard expected. The main limitation of this report is that the published text contains very little specific detail: no direct observations, resident or family quotes, or concrete examples appear in the available findings. The Good rating is meaningful, but it is now over three years old, and the review carried out in July 2023 confirmed only that no reassessment was needed at that point. Before visiting, note that the home supports people with dementia, learning disabilities, mental health conditions, and physical disabilities across 44 beds. On your visit, ask specifically about night staffing ratios, how agency cover is managed, and how the team supports someone with dementia who becomes distressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Terrace Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Terrace Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where gentle care meets Yorkshire warmth in Richmond
Residential home in Richmond: True Peace of Mind
When families face difficult transitions, they often discover something remarkable at The Terrace in Richmond. This Yorkshire care home has quietly built a reputation for supporting both residents and their loved ones through life's most challenging moments. Set in a pleasant location with views across the town, the home provides specialist care for people with dementia, learning disabilities, and mental health conditions.
Who they care for
The Terrace supports adults of all ages with complex needs including dementia, learning disabilities, mental health conditions, and physical disabilities. This breadth of expertise means they're equipped to handle changing needs as residents' conditions evolve.
For residents living with dementia, the team focuses on maintaining connections with what matters most. Activities are tailored around individual interests and family bonds, helping residents feel secure even as their condition progresses.
Management & ethos
The team here seems to understand what matters most — being there when families need them. Staff are described as calm and gentle, taking time to learn each resident's preferences and routines. When families have questions or concerns, they find senior staff approachable and quick to respond.
The home & environment
The surroundings feel comfortable and well-maintained, with communal areas offering pleasant views across Richmond. Visitors appreciate thoughtful touches like readily available coffee and refreshments. The environment feels safe and settled, giving families one less thing to worry about.
“Sometimes the measure of a care home isn't just in daily routines, but in how they handle life's most profound moments with grace and humanity.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
