Dementia Care Home

Whitebeach Care Home, St. Leonards | Coast Care Group

24 Upper Maze Hill, St Leonards On Sea, Sussex, TN38 0LA

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds39
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2023-04-13

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness72
  • Activities & engagement65
  • Food quality65
  • Healthcare72
  • Management & leadership74
  • Resident happiness70
Section 02

What inspectors found

Inspected 2023-04-13

  • Is this home safe?

    Good
    The Whitebeach was rated Good for safety at the March 2023 inspection. The home is registered to provide nursing care, which means qualified nurses should be present to oversee clinical safety. The published inspection text does not include specific observations about falls management, medicines administration, infection control, or night staffing ratios. A July 2023 monitoring review found no new safety concerns had emerged. The evidence here is general rather than specific.
    Verified by inspector
  • Is the care effective?

    Good
    The Whitebeach was rated Good for effectiveness at the March 2023 inspection. The home holds a dementia specialism and provides nursing care, both of which imply a level of clinical and specialist competence. The inspection text does not detail what dementia training staff have received, how frequently care plans are reviewed, or how the home works with GPs and other health professionals. Food quality and dietary management are not mentioned in the published findings. The evidence here is general rather than specific.
    Verified by inspector
  • Is this home caring?

    Good
    The Whitebeach was rated Good for caring at the March 2023 inspection. This domain covers whether staff treat residents with warmth, dignity, and respect. The published inspection text does not include direct observations of staff interactions, testimony from residents or relatives about how they are treated, or detail on how the home supports independence and privacy. The Good rating indicates inspectors were satisfied, but the specific evidence that led to that conclusion is not in the published summary.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Whitebeach was rated Good for responsiveness at the March 2023 inspection. This domain covers how well the home tailors care to individual needs, including activities, engagement, and end-of-life planning. The published inspection text does not describe the activity programme, individual engagement for residents with advanced dementia, or how the home approaches end-of-life care. The Good rating is on record but the detail behind it is not available in the published summary.
    Verified by inspector
  • Is the home well-led?

    Good
    The Whitebeach was rated Good for leadership at the March 2023 inspection. Two registered managers are named on the registration: Miss Danielle Tomara Henderson and Miss Rukayya Quin. A nominated individual, Mr Kevin Neil Dewhurst, is also registered. Having two named managers and a nominated individual suggests a structured governance arrangement. The inspection text does not describe the management culture, staff morale, how the home handles complaints, or how leadership responds to incidents. The July 2023 monitoring review found no new concerns.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home welcomes adults both under and over 65, with particular experience in dementia care. This mix of ages creates an interesting dynamic where younger residents bring energy while older residents share wisdom. For those living with dementia, The Whitebeach provides structured routines and meaningful activities that help maintain skills and confidence. Staff work closely with families to understand each person's history and preferences. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

The Whitebeach achieved a Good rating across all five domains at its March 2023 inspection, which is a positive baseline. However, the published summary contains limited specific detail, direct observations, or resident testimony, so scores reflect a broadly positive but evidence-light picture.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

The Whitebeach, at 24 Upper Maze Hill in St Leonards on Sea, was rated Good across all five inspection domains at its most recent inspection in March 2023. A monitoring review carried out in July 2023 found no reason to change that rating. The home provides nursing care and lists dementia as a specialism, with two registered managers named on the registration, which is a positive governance signal. It has capacity for up to 39 residents across a mixed age group. The main limitation of this report is the scarcity of specific detail in the published inspection text. There are no direct quotes from residents or relatives, no inspector observations of day-to-day care, and no specifics on staffing levels, activity provision, food quality, or dementia-specific practice. A Good rating is genuinely reassuring, but it tells you the home met the standard at one point in time. Before making a decision, visit at a mealtime or mid-morning, ask to see last week's actual rota including nights, and ask the manager for a concrete example of how staff support a resident who is distressed or disoriented.

The three questions to ask when you visit

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In Their Own Words

How Whitebeach Care Home, St. Leonards | Coast Care Group describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Whitebeach Care Home, St. Leonards | Coast Care Group says about itself

Where residents find friendship and purpose every single day

Compassionate Care in St Leonards On Sea at The Whitebeach

The Whitebeach in St Leonards On Sea brings genuine warmth to residential care. Staff here understand that moving into care can feel overwhelming, so they focus on creating connections that help residents settle in and thrive. Whether you're exploring options for someone under 65 or looking at dementia support, you'll find a team that treats each person with real respect.

Care & specialisms

Who they care for

    The home welcomes adults both under and over 65, with particular experience in dementia care. This mix of ages creates an interesting dynamic where younger residents bring energy while older residents share wisdom.

    How they describe their dementia care

    For those living with dementia, The Whitebeach provides structured routines and meaningful activities that help maintain skills and confidence. Staff work closely with families to understand each person's history and preferences.

    “If you'd like to see how The Whitebeach approaches care, they welcome visits to meet the team and explore the home.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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