Dementia Care Home

Ticehurst Home For The Elderly

Whitchurch Close, Aldershot, Hampshire, GU11 3RX

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds84
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2019-09-25

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

People talk about the genuine warmth they experience here. Visitors notice how staff respond quickly when residents need anything, and families see their relatives participating in regular activities like bingo and garden parties. The social spaces create a sense of normalcy that helps residents feel at home.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality60
  • Healthcare70
  • Management & leadership75
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-09-25

  • Is this home safe?

    Good
    The Safe domain was rated Good at the August 2019 inspection, an improvement on the previous rating. The home provides nursing care across 84 beds, including for people living with dementia. No specific concerns about medicines management, falls, or infection control were identified in the published findings. The registered manager and a nominated individual are named, suggesting clear lines of accountability. The published text does not include specific staffing ratios or details about night cover.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the August 2019 inspection. The home holds dementia as a registered specialism and also provides treatment of disease, disorder or injury, indicating a nursing-level clinical offer. The published inspection text does not include specific details about care plan quality, GP access arrangements, dementia training content, or food provision. The Good rating implies these areas were assessed as broadly satisfactory.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the August 2019 inspection. No specific inspector observations, resident quotes, or family testimony are included in the published text for this domain. The Good rating implies that dignity, respect, and compassionate interactions were assessed positively. The home cares for adults with dementia, which requires staff to communicate effectively through non-verbal as well as verbal means.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the August 2019 inspection. The home cares for both over and under 65s with dementia, which suggests some breadth in how individual needs are understood. No specific details about the activity programme, one-to-one engagement, or how individual preferences shape daily life are included in the published text. The Good rating implies that responsiveness to individual needs was found satisfactory.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the August 2019 inspection, representing an improvement on the previous rating. The home has a named Registered Manager and a Nominated Individual, both recorded in the inspection documentation. The service is run by Hampshire County Council, a public sector provider. The improvement across all five domains from the previous inspection suggests that leadership has driven a genuine positive change in the home's performance. No specific details about management visibility, staff culture, or governance processes are included in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults both under and over 65, with particular expertise in dementia support. Staff show real skill in helping residents with dementia adjust to their new environment. Families describe how even those who arrived distressed about being separated from spouses have settled well and remained content long-term. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Ticehurst Care Home With Nursing improved from Requires Improvement to a Good rating across all five inspection domains, which is a meaningful and positive change. However, the published inspection text provides limited specific detail across most areas, so many scores reflect a confirmed Good rating rather than rich, observable evidence.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

People talk about the genuine warmth they experience here. Visitors notice how staff respond quickly when residents need anything, and families see their relatives participating in regular activities like bingo and garden parties. The social spaces create a sense of normalcy that helps residents feel at home.

Lens 02

What inspectors have recorded

Staff demonstrate consistent attentiveness across all areas of care. Families report seeing genuine kindness in daily interactions between staff and residents. One family did experience frustration with a delayed response to a formal complaint, which took significantly longer than the home's stated timeframe to address.

Lens 03

How it sits against good practice

Many families find comfort in seeing their relatives participate in daily life here, from social activities to quiet moments in the café.

DCC Recommendation

Worth a visit

Ticehurst Care Home With Nursing, in Aldershot, was rated Good across all five inspection domains at its last inspection in August 2019. Importantly, this was an improvement on a previous Requires Improvement rating, meaning the home identified problems and addressed them effectively. The home is run by Hampshire County Council, provides nursing care for up to 84 people, and holds dementia as a declared specialism. A review of available information in July 2023 found no concerns that warranted a fresh inspection. The main limitation here is that the published inspection text contains very limited specific detail about day-to-day life in the home. Scores reflect a confirmed Good rating rather than rich, directly observed evidence. When you visit, pay close attention to how staff interact with residents in corridors and communal spaces, whether the pace feels unhurried, and how the home communicates with families. Ask to see last week's actual staffing rota and the past two weeks of activity records, not just planned schedules. The improvement trajectory is a positive sign, but a home with 84 beds and a dementia specialism warrants close questioning about night staffing levels and how one-to-one support is provided to residents who cannot join group activities.

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In Their Own Words

How Ticehurst Home For The Elderly describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Ticehurst Home For The Elderly says about itself

Where families find their relatives genuinely content and settled

Dedicated nursing home Support in Aldershot

When you visit Ticehurst Care Home With Nursing in Aldershot, you'll often find residents chatting in the Yellow Jug Café or enjoying activities in the Pig & Whistle. These thoughtfully themed spaces give this South East care home a welcoming feel that helps residents, especially those with dementia, settle into their new surroundings. Families describe watching anxious relatives visibly relax within hours of arrival.

Care & specialisms

Who they care for

    The home cares for adults both under and over 65, with particular expertise in dementia support.

    How they describe their dementia care

    Staff show real skill in helping residents with dementia adjust to their new environment. Families describe how even those who arrived distressed about being separated from spouses have settled well and remained content long-term.

    “Many families find comfort in seeing their relatives participate in daily life here, from social activities to quiet moments in the café.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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