Dementia Care Home

Totham Lodge

Broad Street Green Road, Maldon, Essex, CM9 8NU

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff65 / 100

Staff warmth score

“Well Looked After”60%

of reviewers answered yes

Good to know

  • Registered beds28
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
  • Last inspected2018-11-28

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

When families first arrive, they often mention how quickly their worries ease. The staff seem to have a knack for helping new residents settle in, taking time to understand each person's needs and preferences.

The eight family priority themes

  • Staff warmth65
  • Compassion & dignity65
  • Cleanliness65
  • Activities & engagement55
  • Food quality55
  • Healthcare60
  • Management & leadership70
  • Resident happiness60
Section 02

What inspectors found

Inspected 2018-11-28

  • Is this home safe?

    Good
    Totham Lodge was rated Good for safety at its October 2018 inspection. The published summary does not record specific detail about staffing numbers, falls management, medicines administration, or infection control procedures. A Good rating in this domain indicates that inspectors were satisfied the home met the required safety standards at that time. No concerns or breaches are noted in the available text. The absence of detail makes it impossible to assess the depth or strength of safety practice beyond the headline rating.
    Verified by inspector
  • Is the care effective?

    Good
    Totham Lodge was rated Good for effectiveness at its October 2018 inspection. The published summary does not record specific observations about care plan content, GP access, medication management, dementia training, or food quality. A Good rating implies inspectors were satisfied that staff had the skills and knowledge required, and that care planning met the standard. The home lists dementia as a specialism, which implies some specific training and environmental adaptations are in place. No detail is available to verify the depth of these provisions.
    Verified by inspector
  • Is this home caring?

    Good
    Totham Lodge was rated Good for caring at its October 2018 inspection. This domain covers staff warmth, dignity, respect, and the degree to which residents are treated as individuals. The published summary records no specific inspector observations, resident quotes, or family testimony to illustrate what caring practice looked like in practice. A Good rating here indicates inspectors were satisfied, but the absence of specific evidence means this report cannot describe what that care actually looked and felt like on the day.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Totham Lodge was rated Good for responsiveness at its October 2018 inspection. This domain covers activities, individual engagement, and how well the home responds to changing needs. The published summary records no specific detail about the activity programme, one-to-one engagement, or how the home tailors care to individual preferences. A Good rating indicates inspectors were satisfied with responsiveness standards at that time. No information about end-of-life planning or how the home accommodates specific cultural or personal preferences is recorded.
    Verified by inspector
  • Is the home well-led?

    Good
    Totham Lodge was rated Good for well-led at its October 2018 inspection. A named Registered Manager, Mrs Joanne Wells, is recorded as being in post. The published summary does not record specific observations about management visibility, staff culture, governance processes, or how the home handles complaints and learning from incidents. A Good rating implies inspectors were satisfied that leadership and governance met the required standard. The desk-based review in July 2023 found no evidence requiring a reassessment of the rating.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home welcomes people over 65, including those living with dementia or physical disabilities. They've built particular experience in dementia care, with staff who understand the specific support needed. For residents with dementia, the team adapts their approach to each person's needs. Families with loved ones living with dementia have found the care here thoughtful and well-suited to their relative's condition. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Totham Lodge holds a Good rating across all five domains, but the inspection report published in November 2018 contains very little specific detail, meaning scores reflect the rating itself rather than rich observational evidence. The age of the inspection (now over six years old) adds meaningful uncertainty for families considering a placement today.

Homes in East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

When families first arrive, they often mention how quickly their worries ease. The staff seem to have a knack for helping new residents settle in, taking time to understand each person's needs and preferences.

Lens 02

What inspectors have recorded

What stands out here is how the team works together. Families notice staff checking in regularly, responding quickly when needed, and keeping that friendly connection going day to day. There's a sense of genuine teamwork that shows in how residents are cared for.

Lens 03

How it sits against good practice

If you're looking for somewhere that combines professional care with genuine compassion, especially during life's harder moments, this Maldon home might be worth exploring.

DCC Recommendation

Worth a visit

Totham Lodge Home for the Elderly, located on Broad Street Green Road in Maldon, Essex, holds a Good rating across all five inspection domains: safe, effective, caring, responsive, and well-led. That rating was awarded following an inspection in October 2018 and confirmed as still current by a desk-based review in July 2023. The home is registered for 28 beds and lists dementia care, care for adults over 65, and physical disabilities as its specialisms. A named Registered Manager, Mrs Joanne Wells, was in post at the time of inspection. The central uncertainty here is the age of the evidence. The last full inspection took place in October 2018, which means the detailed findings are now more than six years old. The 2023 review was a desk-based check of available data, not a fresh visit by an inspector. A lot can change in a care home over six years, including staffing, management stability, the physical environment, and care practices. The Good rating tells you where the home stood in 2018; it cannot tell you what it looks like today. Before making any decision, visit the home in person, ask to see the most recent care records, confirm whether Mrs Wells is still the registered manager, and ask how staffing levels and agency use have changed since 2018.

The three questions to ask when you visit

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In Their Own Words

How Totham Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Totham Lodge says about itself

Where kindness meets real understanding in Maldon

Totham Lodge Home for the Elderly – Your Trusted residential home

Sometimes you need a care home that truly sees the person you love. Totham Lodge in Maldon brings together experienced staff who know how to make those difficult transitions easier. Families talk about finding genuine warmth here, particularly during life's most challenging moments.

Care & specialisms

Who they care for

    The home welcomes people over 65, including those living with dementia or physical disabilities. They've built particular experience in dementia care, with staff who understand the specific support needed.

    How they describe their dementia care

    For residents with dementia, the team adapts their approach to each person's needs. Families with loved ones living with dementia have found the care here thoughtful and well-suited to their relative's condition.

    “If you're looking for somewhere that combines professional care with genuine compassion, especially during life's harder moments, this Maldon home might be worth exploring.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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