Dementia Care Home

Jaffray Care Home

27-29 Tudor Gardens, Birmingham, West Midlands, B23 6FD

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds15
  • SpecialismsCaring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2018-11-03

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-11-03

  • Is this home safe?

    Good
    The Safe domain was rated Good at the September 2018 inspection. No specific observations about staffing levels, incident management, medicines handling, or infection control were published in the inspection findings. A named registered manager was in post. The home is a small, 15-bed service, which can support closer staff-to-resident ratios, though no figures were recorded. The published report does not allow a family to verify what safety practices actually look like day to day.
    Verified by inspector
  • Is the care effective?

    Good
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the September 2018 inspection. No observations about staff interactions, use of preferred names, response to distress, or pace of care were published. No quotes from residents or relatives were recorded in the published findings. The Good rating suggests inspectors did not find evidence of poor practice, but the published report provides nothing specific to reassure a family about the quality of day-to-day kindness.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the September 2018 inspection. The home lists dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment as specialisms, suggesting it supports people with a wide range of needs. No detail was published about the activities programme, how activities are adapted for people with advanced dementia, or how the home responds to changes in individual preferences. End-of-life planning was not addressed in the published findings.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the September 2018 inspection. A registered manager (Miss Sarah Harnell) and a nominated individual (Ms Lisa Jayne Hendon) are both named in the inspection record. The home is run by Jaffray Care Society. No detail was published about management visibility, staff culture, governance processes, or how the home responds to feedback and complaints. The July 2023 desk-based review found no evidence requiring reassessment of the rating.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports residents with dementia, learning disabilities, mental health conditions and physical disabilities. They also care for people with sensory impairments, adapting their approach to individual communication needs. For residents living with dementia, the home provides specialist support tailored to each person's stage of their journey. The team understands how dementia affects daily life and works to maintain dignity and connection. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

This home received a Good rating across all five domains at its only inspection in September 2018, now more than six years ago. The score reflects that positive baseline, tempered significantly by the absence of any specific observations, quotes, or detail in the published findings.

Homes in West Midlands typically score 68–82.
DCC Recommendation

Worth a visit

Tudor Gardens, at 27-29 Tudor Gardens, Birmingham, received a Good rating across all five inspection domains when inspectors visited in September 2018. The home is a 15-bed residential service run by Jaffray Care Society, with dementia, learning disabilities, mental health conditions, physical disabilities, and sensory impairment all listed as specialisms. A named registered manager and a nominated individual were recorded, suggesting a basic leadership structure was in place. The Good ratings across Safe, Effective, Caring, Responsive, and Well-led are a positive baseline. The significant concern here is the age of the evidence. The inspection took place in September 2018, over six years ago, and the published report contains no specific observations, no resident or relative quotes, and no detail that would allow a family to understand what daily life here actually looks like. A desk-based review in July 2023 found no reason to change the rating, but that is not the same as a fresh inspection. Before making any decision, visit in person, ask to see recent care records, and speak to the manager about what has changed since 2018, including any changes to staffing, ownership, or the mix of people the home supports.

The three questions to ask when you visit

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In Their Own Words

How Jaffray Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Jaffray Care Home says about itself

Specialist care for complex needs in Birmingham

Tudor Gardens – Expert Care in Birmingham

Tudor Gardens in Birmingham provides residential care for people with a wide range of support needs. The home welcomes younger adults alongside older residents, creating a diverse community. With specialist knowledge across several areas, they work with families facing particularly challenging care decisions.

Care & specialisms

Who they care for

    The team supports residents with dementia, learning disabilities, mental health conditions and physical disabilities. They also care for people with sensory impairments, adapting their approach to individual communication needs.

    How they describe their dementia care

    For residents living with dementia, the home provides specialist support tailored to each person's stage of their journey. The team understands how dementia affects daily life and works to maintain dignity and connection.

    “If you're looking for specialist care in Birmingham, visiting Tudor Gardens could help you understand their approach firsthand.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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