Virginia Water Care Home – Avery Collection
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds92
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-12-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the difference they see in their loved ones here — residents who seem genuinely content and settled. There's a sense of happiness in the communal areas that visitors notice straight away. People mention how approachable the staff are, always ready to chat and help whenever family members visit.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2019-12-14
Is this home safe?
Is the care effective?
The home received a Good rating for effectiveness at the February 2022 inspection. The home lists dementia as a specialism, which implies a commitment to dementia-specific practice, but the published summary includes no detail about care plan content, GP access arrangements, medication reviews, staff training content, or how food is managed for people with dementia who have difficulty communicating preferences.Is this home caring?
The home received a Good rating for caring at the February 2022 inspection. This is the domain that most directly reflects the day-to-day experience of the people who live there, covering staff warmth, dignity, respect, and unhurried interactions. The published summary does not include any inspector observations of staff behaviour, resident interactions, or quotes from residents or relatives that would give a richer picture.Is the home responsive?
The home was rated Good for responsiveness at the February 2022 inspection. Responsiveness covers how well the home tailors its offer to individual needs, including activity programmes, one-to-one engagement, and care at end of life. The published summary gives no detail about the activity programme, how individual preferences are accommodated, or how the home supports people with advanced dementia who cannot participate in group activities.Is the home well-led?
The home received a Good rating for leadership at the February 2022 inspection. The registered operator is Willow Tower Opco 1 Limited, and a nominated individual, Mrs Natasha Southall, is named on the registration. The published summary includes no detail about the registered manager's tenure, how staff are supported to raise concerns, or how the home uses quality monitoring data to drive improvement.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for adults over 65, with particular experience in dementia care. For those living with dementia, the home offers dedicated support within its comfortable, well-maintained environment. Staff understand the importance of creating a settled, reassuring atmosphere for residents with memory challenges. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Virginia Water Care Home received a Good rating across all five domains at its February 2022 inspection, which is a positive baseline, but the inspection report provided contains very limited detail, so most scores reflect the rating itself rather than specific observed evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the difference they see in their loved ones here — residents who seem genuinely content and settled. There's a sense of happiness in the communal areas that visitors notice straight away. People mention how approachable the staff are, always ready to chat and help whenever family members visit.
What inspectors have recorded
What stands out to families is how responsive the staff are — they're consistently described as willing to engage and help with any questions or concerns. The manager maintains a visible presence, adding to the sense of attentive leadership throughout the home.
How it sits against good practice
If you're looking for somewhere in Virginia Water that combines genuine warmth with quality care, this could be worth exploring.
Worth a visit
Virginia Water Care Home, on Christchurch Road in Virginia Water, was rated Good across all five inspection domains at its most recent inspection in February 2022. The home is registered for 92 beds and lists dementia care as a specialism alongside general residential care for adults over 65. A Good rating in every domain is a solid baseline and suggests inspectors found no significant concerns about safety, care quality, leadership, or responsiveness at the time of the visit. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed. There are no recorded quotes from residents or relatives, no descriptions of specific staff interactions, and no detail on night staffing, activity programmes, food quality, or dementia-specific practice. The inspection also took place in February 2022, meaning the findings are now over three years old. Before making a decision, visit the home in person, ask to see current staffing rotas, speak directly with the manager about dementia training and care planning, and if possible, speak with a family member whose parent already lives there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Virginia Water Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in leafy Surrey countryside
Dedicated residential home Support in Virginia Water
In the peaceful surroundings of Virginia Water, families are finding reassurance in a care home where warmth and attentiveness come naturally. The home specialises in caring for those over 65, including residents living with dementia, in an environment that feels genuinely welcoming.
Who they care for
The home provides specialist care for adults over 65, with particular experience in dementia care.
For those living with dementia, the home offers dedicated support within its comfortable, well-maintained environment. Staff understand the importance of creating a settled, reassuring atmosphere for residents with memory challenges.
“If you're looking for somewhere in Virginia Water that combines genuine warmth with quality care, this could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Virginia Water Care Home received a Good rating across all five domains at its February 2022 inspection, which is a positive baseline, but the inspection report provided contains very limited detail, so most scores reflect the rating itself rather than specific observed evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the difference they see in their loved ones here — residents who seem genuinely content and settled. There's a sense of happiness in the communal areas that visitors notice straight away. People mention how approachable the staff are, always ready to chat and help whenever family members visit.
What inspectors have recorded
What stands out to families is how responsive the staff are — they're consistently described as willing to engage and help with any questions or concerns. The manager maintains a visible presence, adding to the sense of attentive leadership throughout the home.
How it sits against good practice
If you're looking for somewhere in Virginia Water that combines genuine warmth with quality care, this could be worth exploring.
Worth a visit
Virginia Water Care Home, on Christchurch Road in Virginia Water, was rated Good across all five inspection domains at its most recent inspection in February 2022. The home is registered for 92 beds and lists dementia care as a specialism alongside general residential care for adults over 65. A Good rating in every domain is a solid baseline and suggests inspectors found no significant concerns about safety, care quality, leadership, or responsiveness at the time of the visit. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed. There are no recorded quotes from residents or relatives, no descriptions of specific staff interactions, and no detail on night staffing, activity programmes, food quality, or dementia-specific practice. The inspection also took place in February 2022, meaning the findings are now over three years old. Before making a decision, visit the home in person, ask to see current staffing rotas, speak directly with the manager about dementia training and care planning, and if possible, speak with a family member whose parent already lives there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Virginia Water Care Home – Avery Collection measures up against the other homes you’re considering. Free account.
In Their Own Words
How Virginia Water Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in leafy Surrey countryside
Dedicated residential home Support in Virginia Water
In the peaceful surroundings of Virginia Water, families are finding reassurance in a care home where warmth and attentiveness come naturally. The home specialises in caring for those over 65, including residents living with dementia, in an environment that feels genuinely welcoming.
Who they care for
The home provides specialist care for adults over 65, with particular experience in dementia care.
For those living with dementia, the home offers dedicated support within its comfortable, well-maintained environment. Staff understand the importance of creating a settled, reassuring atmosphere for residents with memory challenges.
Management & ethos
What stands out to families is how responsive the staff are — they're consistently described as willing to engage and help with any questions or concerns. The manager maintains a visible presence, adding to the sense of attentive leadership throughout the home.
The home & environment
The home itself makes a strong impression on visitors, who describe it as an attractive, well-maintained place that feels comfortable and inviting. The physical environment has been thoughtfully designed to help residents feel at ease.
“If you're looking for somewhere in Virginia Water that combines genuine warmth with quality care, this could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
