Dementia Care Home

Waterfield House Care Home | Runwood Homes Senior Living

Grays Close, Ipswich, Suffolk, IP7 6AG

Nursing homes, Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes, Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds76
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities, Sensory impairment
  • Last inspected2021-05-15

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality63
  • Healthcare70
  • Management & leadership75
  • Resident happiness68
Section 02

What inspectors found

Inspected 2021-05-15

  • Is this home safe?

    Not yet rated
    The Safe domain was rated Good at the February 2025 inspection. This represents an improvement from the home's previous Requires Improvement overall rating. A Good Safe rating typically means inspectors were satisfied with how the home manages risks, medicines, infection control, and staffing. No specific observations, staffing numbers, or incident data are reproduced in the available published text.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The Effective domain was rated Good at the February 2025 inspection. This domain covers training, care planning, healthcare access, and how well the home meets the clinical and personal needs of the people who live there. The home lists dementia as a specialism alongside learning disabilities, physical disabilities, and sensory impairment. No specific detail on training content, care plan quality, or healthcare arrangements appears in the published summary.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    The Caring domain was rated Good at the February 2025 inspection. This is the domain that covers how staff treat the people who live at the home: their warmth, their respect for dignity and privacy, and whether they support independence. No specific inspector observations, staff interactions, or resident and family quotes are reproduced in the available published text.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    The Responsive domain was rated Good at the February 2025 inspection. This domain covers activities, individual engagement, how the home responds to complaints, and end-of-life care. The home supports a wide range of needs including dementia, learning disabilities, and sensory impairment, which makes tailored individual activity planning particularly important. No specific activity programmes, examples of individual engagement, or complaint handling details appear in the published text.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The Well-led domain was rated Good at the February 2025 inspection. This is significant because a previous inspection rated the home overall as Requires Improvement, and the improvement to Good across all domains suggests the leadership has driven meaningful change. The home is run by Runwood Homes Limited. No information about manager tenure, staff culture, or governance processes appears in the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Waterfield House supports residents with dementia, physical disabilities, learning disabilities, and sensory impairments. They care for adults both under and over 65, offering specialist support tailored to each person's needs. For residents living with dementia, the home provides specialist care as part of their range of support services. The team has experience supporting people at different stages of their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Waterfield House has improved from Requires Improvement to a Good rating across all five domains at its most recent inspection in February 2025. The score reflects consistent positive findings across the board, tempered by the limited specific detail available in the published summary.

Homes in East typically score 68–82.
DCC Recommendation

Worth a visit

Waterfield House in Ipswich was assessed in February 2025 and rated Good across all five inspection domains, with the full report published in May 2025. This is a meaningful improvement on its previous rating of Requires Improvement, and the fact that every domain reached Good at the same inspection is a positive sign that the improvement has been broad rather than patchy. The home cares for up to 76 people across a range of needs including dementia, physical disabilities, learning disabilities, and sensory impairment, and is run by Runwood Homes Limited. The main limitation of this report is that the published summary contains very little specific detail. No inspector observations, resident or family quotes, or concrete examples appear in the available text, so it is not possible to tell you precisely what the inspectors saw on the day. That means a visit matters more here than in homes where the report gives you rich, specific evidence. When you go, pay particular attention to how staff interact with residents in corridors and communal spaces, ask to see last week's actual staffing rota (not a template), and find out what happens for your parent on a day when they cannot join a group activity.

The three questions to ask when you visit

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In Their Own Words

How Waterfield House Care Home | Runwood Homes Senior Living describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Waterfield House Care Home | Runwood Homes Senior Living says about itself

Specialist care for complex needs in East Ipswich

Compassionate Care in Ipswich at Waterfield House

Finding the right support for complex care needs takes careful consideration. Waterfield House in East Ipswich provides residential care for people with various support needs, including those living with dementia, physical disabilities, and learning disabilities. The home welcomes both younger and older adults who need specialist care.

Care & specialisms

Who they care for

    The team at Waterfield House supports residents with dementia, physical disabilities, learning disabilities, and sensory impairments. They care for adults both under and over 65, offering specialist support tailored to each person's needs.

    How they describe their dementia care

    For residents living with dementia, the home provides specialist care as part of their range of support services. The team has experience supporting people at different stages of their dementia journey.

    “Getting to know Waterfield House through a personal visit will help you understand if it's the right place for your loved one.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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