Waters Edge Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds63
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2022-12-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting have noticed how responsive the care staff are when residents need help. The team conducts themselves professionally and courteously, making visitors feel welcome while keeping their focus on the residents' wellbeing.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement62
- Food quality60
- Healthcare68
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2022-12-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2024 inspection. This covers training, care planning, healthcare access, and nutrition. The home supports people living with dementia and those with physical disabilities and mental health conditions, which requires staff to have specific skills and regularly updated care plans. The published report text does not include specific examples of care plan quality, GP access arrangements, or dementia training content.Is this home caring?
The Caring domain was rated Good at the February 2024 inspection. This covers how staff treat the people in their care, including warmth, dignity, privacy, and respect for independence. The published report text does not include inspector observations of staff interactions, direct quotes from residents or relatives about how they feel treated, or specific examples of dignity practice.Is the home responsive?
The Responsive domain was rated Good at the February 2024 inspection. This covers whether the home tailors its care to individual needs, offers meaningful activities, and responds well to complaints. The home supports people with a range of conditions including dementia, mental health conditions, and physical disabilities, which requires a genuinely individualised approach rather than a one-size programme. The published report text does not describe the activities programme, how individual preferences are recorded, or how complaints are handled.Is the home well-led?
The Well-led domain was rated Good at the February 2024 inspection. The home is run by Alpha Health Care Limited, with Mrs Sharon Louise Di Maio listed as the Nominated Individual. A move from Requires Improvement to Good across all domains requires active leadership, which suggests that management identified and addressed earlier weaknesses. The published report text does not describe the manager's visibility, staff culture, or specific governance arrangements.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for people living with dementia, mental health conditions, and physical disabilities. They care for adults over 65, with staff trained to understand the particular needs of each condition. For residents with dementia, the care team focuses on being present and responsive. Staff understand that feeling heard and helped quickly can make all the difference to someone's sense of security and dignity. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Waters Edge Care Home scores 72 out of 100. Every domain was rated Good at the February 2024 inspection, which is a meaningful improvement from a previous Requires Improvement rating, but the published report text does not contain detailed inspector observations, resident testimony, or specific examples, so scores reflect confirmed Good ratings without the specific evidence needed to push into the 80s or 90s.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting have noticed how responsive the care staff are when residents need help. The team conducts themselves professionally and courteously, making visitors feel welcome while keeping their focus on the residents' wellbeing.
What inspectors have recorded
The care staff demonstrate genuine attentiveness to residents' daily needs. However, some visitors have noticed that housekeeping standards could use more consistent oversight to ensure bedrooms stay as fresh and clean as families would expect.
How it sits against good practice
If you'd like to see how the team at Waters Edge approaches care, arranging a visit will give you the clearest picture of whether it feels right for your family.
Worth a visit
Waters Edge Care Home, on Stafford Road near Walsall, was rated Good across all five inspection domains at its most recent assessment in February 2024, published in April 2024. Significantly, this is an improvement from a previous Requires Improvement rating, which means inspectors found that earlier concerns had been addressed. The home is registered to support people living with dementia, adults over 65, people with mental health conditions, and people with physical disabilities, and holds 63 beds. The main limitation for families reading this report is that the detailed narrative from the February 2024 inspection is not available in the published text provided, so it is not possible to confirm specific observations about staff warmth, mealtimes, activities, or night staffing. An improved Good rating is a positive signal, but it tells you the direction of travel rather than the full picture. Before making a decision, visit in person, ask to see last week's staffing rota (counting permanent versus agency names), and ask the manager what specifically changed between the Requires Improvement and Good ratings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Waters Edge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Waters Edge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff who really listen and respond to residents' needs
Residential home in Nr Walsall: True Peace of Mind
When you're looking for dementia care, finding staff who genuinely pay attention matters more than anything. Waters Edge Care Home near Walsall focuses on providing attentive support for residents with dementia and mental health conditions, as well as those with physical disabilities. The care team here shows real dedication to helping residents feel comfortable and heard.
Who they care for
The home provides specialist support for people living with dementia, mental health conditions, and physical disabilities. They care for adults over 65, with staff trained to understand the particular needs of each condition.
For residents with dementia, the care team focuses on being present and responsive. Staff understand that feeling heard and helped quickly can make all the difference to someone's sense of security and dignity.
“If you'd like to see how the team at Waters Edge approaches care, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Waters Edge Care Home scores 72 out of 100. Every domain was rated Good at the February 2024 inspection, which is a meaningful improvement from a previous Requires Improvement rating, but the published report text does not contain detailed inspector observations, resident testimony, or specific examples, so scores reflect confirmed Good ratings without the specific evidence needed to push into the 80s or 90s.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families visiting have noticed how responsive the care staff are when residents need help. The team conducts themselves professionally and courteously, making visitors feel welcome while keeping their focus on the residents' wellbeing.
What inspectors have recorded
The care staff demonstrate genuine attentiveness to residents' daily needs. However, some visitors have noticed that housekeeping standards could use more consistent oversight to ensure bedrooms stay as fresh and clean as families would expect.
How it sits against good practice
If you'd like to see how the team at Waters Edge approaches care, arranging a visit will give you the clearest picture of whether it feels right for your family.
Worth a visit
Waters Edge Care Home, on Stafford Road near Walsall, was rated Good across all five inspection domains at its most recent assessment in February 2024, published in April 2024. Significantly, this is an improvement from a previous Requires Improvement rating, which means inspectors found that earlier concerns had been addressed. The home is registered to support people living with dementia, adults over 65, people with mental health conditions, and people with physical disabilities, and holds 63 beds. The main limitation for families reading this report is that the detailed narrative from the February 2024 inspection is not available in the published text provided, so it is not possible to confirm specific observations about staff warmth, mealtimes, activities, or night staffing. An improved Good rating is a positive signal, but it tells you the direction of travel rather than the full picture. Before making a decision, visit in person, ask to see last week's staffing rota (counting permanent versus agency names), and ask the manager what specifically changed between the Requires Improvement and Good ratings.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Waters Edge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Waters Edge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff who really listen and respond to residents' needs
Residential home in Nr Walsall: True Peace of Mind
When you're looking for dementia care, finding staff who genuinely pay attention matters more than anything. Waters Edge Care Home near Walsall focuses on providing attentive support for residents with dementia and mental health conditions, as well as those with physical disabilities. The care team here shows real dedication to helping residents feel comfortable and heard.
Who they care for
The home provides specialist support for people living with dementia, mental health conditions, and physical disabilities. They care for adults over 65, with staff trained to understand the particular needs of each condition.
For residents with dementia, the care team focuses on being present and responsive. Staff understand that feeling heard and helped quickly can make all the difference to someone's sense of security and dignity.
Management & ethos
The care staff demonstrate genuine attentiveness to residents' daily needs. However, some visitors have noticed that housekeeping standards could use more consistent oversight to ensure bedrooms stay as fresh and clean as families would expect.
“If you'd like to see how the team at Waters Edge approaches care, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
