Dementia Care Home

Wellfield

200 Whalley Road, Accrington, Lancashire, BB5 5AA

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds29
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2019-12-12

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe a place where new residents find their feet surprisingly quickly, often settling within just a few weeks. There's a real sense of security here — people talk about feeling genuinely safe and well-looked-after, with regular activities helping create structure and connection throughout the day.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-12-12

  • Is this home safe?

    Good
    The Safe domain was rated Good at the January 2022 inspection, representing an improvement from the previous Requires Improvement rating. This domain covers how the home manages risk, administers medicines, maintains infection control, and keeps staffing at appropriate levels. The published summary does not include specific observations about any of these areas. No concerns about safety were identified by inspectors at this inspection. The previous Requires Improvement rating means something was not right before, and it is worth asking the manager what changed.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good in January 2022. This covers how well the home understands and meets each person's health and care needs, including training, care planning, nutrition, and access to healthcare professionals. Dementia is listed as a specialism, which means inspectors would have expected to see appropriate training and care approaches in place. No specific examples of training content, care plan quality, or GP access arrangements are recorded in the published summary.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good in January 2022. This covers how staff treat the people in their care, including warmth, dignity, respect, and support for independence. No specific inspector observations, staff interactions, or resident or family quotes are recorded in the published summary. The absence of detail means the rating itself is the only evidence available from this inspection.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good in January 2022. This domain covers how well the home tailors its support to each individual, including activities, engagement, and end-of-life care. Dementia is listed as a specialism, so individual engagement for people who cannot easily join group activities would be expected. No specific details about the activity programme, individual engagement approaches, or end-of-life planning are recorded in the published summary.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good in January 2022, again an improvement from Requires Improvement. A registered manager, Mrs Jacqueline Wood, is named in the registration record, and a nominated individual, Mrs Sharon Joyce Saunders, is also identified. This suggests a stable leadership structure. The published inspection summary does not record specific observations about management visibility, staff culture, governance arrangements, or how the home handles complaints and incidents.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports younger adults under 65 alongside older residents, with particular experience in dementia care. For those living with dementia, the consistent staff presence and structured daily activities help create the familiarity and routine that matters so much. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Wellfield holds a Good rating across all five inspection domains, having improved from Requires Improvement, which is encouraging. However, the published inspection text contains very little specific detail, meaning scores reflect the rating itself rather than observed evidence, and many questions remain for you to ask on a visit.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe a place where new residents find their feet surprisingly quickly, often settling within just a few weeks. There's a real sense of security here — people talk about feeling genuinely safe and well-looked-after, with regular activities helping create structure and connection throughout the day.

Lens 02

What inspectors have recorded

What stands out here is how approachable the management team remains — they're visible on the floor and families know they can get straight answers when needed. Staff take time to chat and connect with residents rather than just rushing through tasks, creating those small moments that make such a difference.

Lens 03

How it sits against good practice

Sometimes the best care comes from teams who've been doing this long enough to know what really counts.

DCC Recommendation

Worth a visit

Wellfield, at 200 Whalley Road in Accrington, was rated Good across all five inspection domains at its assessment in January 2022, having previously been rated Requires Improvement. That improvement matters: it signals that identified problems were addressed and that inspectors found the home to be meeting the standard expected. The home supports up to 29 people, including those living with dementia, and has a named registered manager in post. The main limitation here is that the published inspection summary contains very little specific detail about what inspectors actually saw, heard, or recorded. All five domains carry a Good rating, but without direct observations, resident quotes, or specific examples, it is not possible to tell you exactly what good looks like day to day at Wellfield. The last full published inspection was in January 2022, which means the findings are now over two years old. When you visit, ask to see the most recent internal quality reports, speak directly to staff on the floor, and request a copy of a sample care plan to understand how well the home knows and responds to the person in its care.

The three questions to ask when you visit

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In Their Own Words

How Wellfield describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Wellfield says about itself

Where kindness meets experience in Accrington's caring community

Compassionate Care in Accrington at Wellfield

When families in Accrington need residential care that genuinely puts people first, Wellfield offers something refreshingly straightforward — staff who actually listen and a management team you can reach when you need them. This established home supports adults of all ages, including those living with dementia, in a setting where the focus stays firmly on individual wellbeing.

Care & specialisms

Who they care for

    The team supports younger adults under 65 alongside older residents, with particular experience in dementia care.

    How they describe their dementia care

    For those living with dementia, the consistent staff presence and structured daily activities help create the familiarity and routine that matters so much.

    “Sometimes the best care comes from teams who've been doing this long enough to know what really counts.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

    Download Your Checklist

    No registration required to download. Free.

    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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    What the NHS actually covers in dementia care — and the funding most eligible families never claim

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