Wellington House Residential Home

What families say

Families visiting the home have found staff approachable and willing to help with questions or concerns. Even during challenging times, the home has kept its services running smoothly, maintaining organised systems that give families confidence in the continuity of care.

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2021-06-23

• Is this home safe?

  Good
  The Safe domain was rated Good at the May 2021 inspection, representing an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, infection control, and the prevention of harm. No specific observations, staffing figures, or incident data are recorded in the published inspection summary. The home supports people with dementia and mental health conditions, for whom safe staffing and consistent care workers are particularly important., The Safe domain was rated Good at the May 2021 inspection, representing an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, infection control, and the prevention of harm. No specific observations, staffing figures, or incident data are recorded in the published inspection summary. The home supports people with dementia and mental health conditions, for whom safe staffing and consistent care workers are particularly important.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the May 2021 inspection. This domain covers staff training, care plan quality, healthcare access, nutrition, and hydration. The home lists dementia as a specialism, which means inspectors would have looked at dementia-specific training and care planning. No specific detail about training content, GP access frequency, or food quality is recorded in the published summary.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the May 2021 inspection. This domain assesses whether staff treat the people who live here with kindness, respect their dignity, and support their independence. The previous rating included Requires Improvement, so inspectors will have looked specifically at whether concerns in this area had been addressed. No direct observations of staff interactions, resident quotes, or family testimony are recorded in the published summary., The Caring domain was rated Good at the May 2021 inspection. This domain assesses whether staff treat the people who live here with kindness, respect their dignity, and support their independence. The previous rating included Requires Improvement, so inspectors will have looked specifically at whether concerns in this area had been addressed. No direct observations of staff interactions, resident quotes, or family testimony are recorded in the published summary.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the May 2021 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether complaints are handled well. The home lists dementia and mental health conditions as specialisms, which means individual responsiveness is especially important. No specific activity types, engagement examples, or complaint outcomes are recorded in the published summary., The Responsive domain was rated Good at the May 2021 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether complaints are handled well. The home lists dementia and mental health conditions as specialisms, which means individual responsiveness is especially important. No specific activity types, engagement examples, or complaint outcomes are recorded in the published summary.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the May 2021 inspection, improving from the previous Requires Improvement rating. The registered manager is named as Mrs Stacey Ann Rosser, and the nominated individual overseeing the provider is Mr Christopher David Church. A Well-led rating covers governance, staff culture, quality monitoring, and the manager's visibility and accountability. No specific observations about manager visibility, staff morale, or quality auditing processes are recorded in the published summary., The Well-led domain was rated Good at the May 2021 inspection, improving from the previous Requires Improvement rating. The registered manager is named as Mrs Stacey Ann Rosser, and the nominated individual overseeing the provider is Mr Christopher David Church. A Well-led rating covers governance, staff culture, quality monitoring, and the manager's visibility and accountability. No specific observations about manager visibility, staff morale, or quality auditing processes are recorded in the published summary.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home specialises in caring for adults both under and over 65, with dedicated support for those living with dementia and mental health conditions. For residents living with dementia, the home provides specialised care tailored to their needs. Staff understand the unique challenges dementia brings and work to create a supportive environment. All areas worth probing directly during a visit.