Whitebourne Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds66
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2018-04-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting Whitebourne often mention the genuine friendliness they encounter from the moment they arrive. Staff members make an effort to welcome visitors warmly, and the management team takes time to talk with families about their loved one's needs.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership70
- Resident happiness55
What inspectors found
Inspected 2018-04-27
Is this home safe?
Is the care effective?
Whitebourne was rated Good for effectiveness at its February 2022 inspection. This domain covers staff training, care planning, healthcare access, and food. The published summary does not include specific detail about dementia training content, GP involvement, care plan review frequency, or meal quality. The Good rating implies inspectors found no significant failures in these areas. The home lists dementia, learning disabilities, mental health, and physical disabilities as specialisms, which requires staff to hold a range of relevant knowledge.Is this home caring?
Whitebourne was rated Good for caring at its February 2022 inspection. This domain covers staff warmth, dignity, respect, and independence. The published summary does not include specific inspector observations about staff interactions, preferred names, pace of care, or response to distress. No resident or relative quotes are included in the published findings. The Good rating indicates inspectors were satisfied with the standard of caring interactions at the time of the visit.Is the home responsive?
Whitebourne was rated Good for responsiveness at its February 2022 inspection. This domain covers activities, individual engagement, and how well the home responds to each person's needs and preferences. The published summary does not include specific detail about the activities programme, one-to-one engagement, or how the home supports residents who cannot join group sessions. The home's specialism list includes dementia, which implies some level of tailored provision. No resident or relative quotes are included in the published findings.Is the home well-led?
Whitebourne was rated Good for well-led at its February 2022 inspection, having previously been rated Inadequate. A named registered manager, Miss Colette Kelleher, is in post, and a nominated individual, Ms Rachel Louise Harvey, is also identified. The improvement from Inadequate to Good across all five domains indicates that leadership drove substantial change. The published summary does not include detail about manager tenure, staff culture, governance systems, or how the home acts on feedback. The home is operated by Care UK Community Partnerships Ltd, a large provider.
Source: CQC inspection report →
What the evidence base says
The team at Whitebourne supports residents with dementia, learning disabilities, mental health conditions and physical disabilities. They focus on caring for adults over 65 who need specialised attention for complex or multiple conditions. For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how to support people through the different stages of dementia, helping them maintain dignity and connection. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Whitebourne achieved a Good rating across all five inspection domains after a previous Inadequate rating, which is a meaningful improvement. However, the published inspection report contains very limited specific detail, so scores reflect the rating level rather than verified observations.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families visiting Whitebourne often mention the genuine friendliness they encounter from the moment they arrive. Staff members make an effort to welcome visitors warmly, and the management team takes time to talk with families about their loved one's needs.
What inspectors have recorded
How it sits against good practice
If you'd like to understand more about how Whitebourne supports people with complex needs, arranging a visit can help you see their approach firsthand.
Worth a visit
Whitebourne, on Burleigh Road in Frimley, was rated Good across all five inspection domains at its last inspection in February 2022. This followed a previous Inadequate rating, making the improvement significant. The home is run by Care UK Community Partnerships Ltd and is registered to support up to 66 people, including those living with dementia, learning disabilities, mental health conditions, and physical disabilities. A named registered manager is in post, which is a positive marker of stability. The main caution for any family considering this home is that the published inspection report contains very limited specific detail. Inspectors confirmed the overall rating but the published summary does not include staff observations, resident or relative quotes, or specifics about food, activities, or dementia-specific care. The last inspection was in February 2022, now over two years ago, so conditions may have changed. When you visit, ask to see last week's actual staffing rota to check permanent versus agency cover on night shifts, and ask the manager specifically what dementia training staff have completed and when.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Whitebourne Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Whitebourne Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in welcoming Surrey setting
Whitebourne – Your Trusted residential home
When someone you love needs specialist care for dementia, learning disabilities or mental health conditions, finding the right environment matters deeply. Whitebourne in Frimley offers experienced support for adults over 65 with complex needs, including physical disabilities. The home provides dedicated care in a setting where warmth and understanding come first.
Who they care for
The team at Whitebourne supports residents with dementia, learning disabilities, mental health conditions and physical disabilities. They focus on caring for adults over 65 who need specialised attention for complex or multiple conditions.
For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how to support people through the different stages of dementia, helping them maintain dignity and connection.
“If you'd like to understand more about how Whitebourne supports people with complex needs, arranging a visit can help you see their approach firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Whitebourne achieved a Good rating across all five inspection domains after a previous Inadequate rating, which is a meaningful improvement. However, the published inspection report contains very limited specific detail, so scores reflect the rating level rather than verified observations.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families visiting Whitebourne often mention the genuine friendliness they encounter from the moment they arrive. Staff members make an effort to welcome visitors warmly, and the management team takes time to talk with families about their loved one's needs.
What inspectors have recorded
How it sits against good practice
If you'd like to understand more about how Whitebourne supports people with complex needs, arranging a visit can help you see their approach firsthand.
Worth a visit
Whitebourne, on Burleigh Road in Frimley, was rated Good across all five inspection domains at its last inspection in February 2022. This followed a previous Inadequate rating, making the improvement significant. The home is run by Care UK Community Partnerships Ltd and is registered to support up to 66 people, including those living with dementia, learning disabilities, mental health conditions, and physical disabilities. A named registered manager is in post, which is a positive marker of stability. The main caution for any family considering this home is that the published inspection report contains very limited specific detail. Inspectors confirmed the overall rating but the published summary does not include staff observations, resident or relative quotes, or specifics about food, activities, or dementia-specific care. The last inspection was in February 2022, now over two years ago, so conditions may have changed. When you visit, ask to see last week's actual staffing rota to check permanent versus agency cover on night shifts, and ask the manager specifically what dementia training staff have completed and when.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Whitebourne Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Whitebourne Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs in welcoming Surrey setting
Whitebourne – Your Trusted residential home
When someone you love needs specialist care for dementia, learning disabilities or mental health conditions, finding the right environment matters deeply. Whitebourne in Frimley offers experienced support for adults over 65 with complex needs, including physical disabilities. The home provides dedicated care in a setting where warmth and understanding come first.
Who they care for
The team at Whitebourne supports residents with dementia, learning disabilities, mental health conditions and physical disabilities. They focus on caring for adults over 65 who need specialised attention for complex or multiple conditions.
For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how to support people through the different stages of dementia, helping them maintain dignity and connection.
“If you'd like to understand more about how Whitebourne supports people with complex needs, arranging a visit can help you see their approach firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
