Windlesham Manor
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2017-10-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the kindness they see here. Staff take time with residents, showing genuine care in their daily interactions. The atmosphere stays calm and comfortable, which visitors particularly value when their loved ones are adjusting to care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2017-10-27
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2025 inspection. The home is registered to provide dementia care, which requires staff to have relevant training and care plans to reflect individual needs. The published summary does not describe the content of dementia training, the frequency of care plan reviews, GP access arrangements, or how food quality and dietary needs are managed. The improvement from Requires Improvement suggests that previous gaps in effectiveness have been addressed, but the specific changes are not described.Is this home caring?
The Caring domain was rated Good at the December 2025 inspection. This domain covers staff warmth, dignity, respect, and whether your parent is treated as an individual. The published summary does not include inspector observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity being upheld. The Good rating indicates inspectors were satisfied, but the published text provides no detail to help you picture day-to-day care.Is the home responsive?
The Responsive domain was rated Good at the December 2025 inspection. This domain covers activities, individual engagement, and whether the home responds to your parent as a person with specific preferences and needs. The published summary provides no description of the activities programme, how individual interests are incorporated, or how the home supports people who cannot join group activities. The home's dementia specialism registration implies a commitment to individual responsiveness, but this is not evidenced in the published text.Is the home well-led?
The Well-led domain was rated Good at the December 2025 inspection. A named registered manager, Mr Simon Michael Carey, is in post alongside a nominated individual. The home has been inspected three times and has moved from a Requires Improvement rating to Good, which suggests leadership has driven genuine improvement. The published summary does not describe the manager's tenure, how staff are supported to raise concerns, or how the home uses feedback from residents and families to improve. These are standard markers of well-led services that are absent from the available published text.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, with particular experience supporting those living with dementia. For residents with dementia, the peaceful environment and patient staff approach seem to work well. Families appreciate seeing their loved ones settled in calm surroundings. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windlesham Manor has achieved a Good rating across all five inspection domains, which is a meaningful improvement from its previous Requires Improvement rating. However, the published report contains very little specific detail about what inspectors actually observed, so scores reflect the rating rather than rich on-the-ground evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the kindness they see here. Staff take time with residents, showing genuine care in their daily interactions. The atmosphere stays calm and comfortable, which visitors particularly value when their loved ones are adjusting to care.
What inspectors have recorded
How it sits against good practice
If you're considering care options in the Crowborough area, visiting Windlesham Manor could help you get a feel for their approach.
Worth a visit
Windlesham Manor, a 40-bed residential home in Crowborough specialising in dementia care and care for older adults, was rated Good across all five inspection domains at its most recent inspection on 22 December 2025. This is a significant step forward from a previous Requires Improvement rating, and having a named registered manager in post alongside a consistent leadership structure is an encouraging sign. The Good rating covers safety, effectiveness, caring, responsiveness, and leadership. The main limitation for families reading this report is that the published summary contains very little specific detail about what inspectors actually saw, heard, or measured inside the home. You cannot rely on the rating alone to picture daily life for your mum or dad. Before making a decision, visit the home on a weekday afternoon when staffing and activity patterns reflect a typical day, ask to see last week's actual staff rota showing permanent versus agency names, and ask the manager directly what specific changes were made to move the home from Requires Improvement to Good. The checklist below highlights 21 areas where the inspection provides no published detail, all of which are worth raising in person.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Windlesham Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Windlesham Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff create a peaceful haven in Crowborough
Residential home in Crowborough: True Peace of Mind
When families visit Windlesham Manor in Crowborough, they often mention how peaceful it feels. This care home for over-65s, including those living with dementia, has built a reputation for attentive staff who genuinely care. Visitors describe walking into somewhere that feels comfortable and welcoming, not clinical or rushed.
Who they care for
The home cares for adults over 65, with particular experience supporting those living with dementia.
For residents with dementia, the peaceful environment and patient staff approach seem to work well. Families appreciate seeing their loved ones settled in calm surroundings.
“If you're considering care options in the Crowborough area, visiting Windlesham Manor could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windlesham Manor has achieved a Good rating across all five inspection domains, which is a meaningful improvement from its previous Requires Improvement rating. However, the published report contains very little specific detail about what inspectors actually observed, so scores reflect the rating rather than rich on-the-ground evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the kindness they see here. Staff take time with residents, showing genuine care in their daily interactions. The atmosphere stays calm and comfortable, which visitors particularly value when their loved ones are adjusting to care.
What inspectors have recorded
How it sits against good practice
If you're considering care options in the Crowborough area, visiting Windlesham Manor could help you get a feel for their approach.
Worth a visit
Windlesham Manor, a 40-bed residential home in Crowborough specialising in dementia care and care for older adults, was rated Good across all five inspection domains at its most recent inspection on 22 December 2025. This is a significant step forward from a previous Requires Improvement rating, and having a named registered manager in post alongside a consistent leadership structure is an encouraging sign. The Good rating covers safety, effectiveness, caring, responsiveness, and leadership. The main limitation for families reading this report is that the published summary contains very little specific detail about what inspectors actually saw, heard, or measured inside the home. You cannot rely on the rating alone to picture daily life for your mum or dad. Before making a decision, visit the home on a weekday afternoon when staffing and activity patterns reflect a typical day, ask to see last week's actual staff rota showing permanent versus agency names, and ask the manager directly what specific changes were made to move the home from Requires Improvement to Good. The checklist below highlights 21 areas where the inspection provides no published detail, all of which are worth raising in person.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Windlesham Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Windlesham Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff create a peaceful haven in Crowborough
Residential home in Crowborough: True Peace of Mind
When families visit Windlesham Manor in Crowborough, they often mention how peaceful it feels. This care home for over-65s, including those living with dementia, has built a reputation for attentive staff who genuinely care. Visitors describe walking into somewhere that feels comfortable and welcoming, not clinical or rushed.
Who they care for
The home cares for adults over 65, with particular experience supporting those living with dementia.
For residents with dementia, the peaceful environment and patient staff approach seem to work well. Families appreciate seeing their loved ones settled in calm surroundings.
The home & environment
The home keeps everything clean and well-maintained, something families consistently notice. There's an attractive garden that residents can enjoy. Food gets positive mentions too, with family members reassured by the quality of meals.
“If you're considering care options in the Crowborough area, visiting Windlesham Manor could help you get a feel for their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
