Dementia Care Home

Aldersmead Care Home

17-19 Upper Bognor Road, Bognor Regis, Sussex, PO21 1JA

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds38
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
  • Last inspected2021-07-02

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Visitors often mention how staff greet them warmly at the door and seem to genuinely know the residents as individuals. There's a real sense that people matter here — relatives describe finding their loved ones clean, well-dressed and engaged in conversation. The atmosphere feels relaxed rather than institutional, with staff taking time to connect.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity58
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership42
  • Resident happiness55
Section 02

What inspectors found

Inspected 2021-07-02

  • Is this home safe?

    Good
    The Safe domain was rated Good at the February 2022 inspection. This means inspectors judged that the home was broadly meeting the requirements around staffing, medicines management, infection control, and risk management. The published report does not provide specific detail on staffing ratios, agency use, or falls management. No serious safeguarding concerns were flagged in the available information.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the February 2022 inspection. This covers training, care planning, healthcare access, nutrition, and hydration. The published report does not describe the content of staff training, how often care plans are reviewed, or how the home manages GP access and medicines. No specific concerns were raised in this domain.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the February 2022 inspection. This covers staff warmth, dignity, respect, privacy, and supporting independence. The published report does not include any direct inspector observations of staff interactions, and there are no resident or family quotes available. The Good rating indicates inspectors found care met the required standard, but the absence of specific evidence makes it impossible to describe what that looked like in practice.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the February 2022 inspection. This covers activities, engagement, individuality, and end-of-life care. The published report does not describe the activities programme, whether one-to-one engagement is available, or how the home approaches end-of-life planning. No concerns were raised in this domain, but no specific positive examples are recorded either.
    Verified by inspector
  • Is the home well-led?

    Requires improvement
    The Well-led domain was rated Requires Improvement at the February 2022 inspection. This is the only domain below Good and means inspectors found leadership, governance, or accountability issues that had not been fully resolved. The published report does not specify what those issues were. The registered manager is Mrs Lindsey Groenewand, and the nominated individual is Mr Paul Blake. A July 2023 monitoring review found no evidence requiring a reassessment of the overall rating at that stage.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Aldersmead welcomes adults both under and over 65, including those with dementia. They've successfully managed complex conditions like Multiple Sclerosis where other homes have struggled. The home accepts residents with dementia as part of their broader approach to complex care needs. Their experience with varied conditions means they're equipped to handle the challenges dementia can bring alongside other health issues. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Aldersmead Care Home scores 62 out of 100. Four domains were rated Good at inspection, but the Well-led rating of Requires Improvement pulls the overall score down, and the published report contains very little specific detail to reassure families about day-to-day life.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Visitors often mention how staff greet them warmly at the door and seem to genuinely know the residents as individuals. There's a real sense that people matter here — relatives describe finding their loved ones clean, well-dressed and engaged in conversation. The atmosphere feels relaxed rather than institutional, with staff taking time to connect.

Lens 02

What inspectors have recorded

Communication stands out as a real strength here. Families report being kept in the loop about their relative's care, with staff responding quickly to questions and concerns. The team has shown particular skill in managing complex conditions that other homes couldn't handle. During end-of-life care, they've provided compassionate, dignified support that meant everything to grieving families.

Lens 03

How it sits against good practice

It's worth visiting to see if Aldersmead's approach to complex care could work for your family.

DCC Recommendation

Worth a visit

Aldersmead Care Home, on Upper Bognor Road in Bognor Regis, was rated Good overall at its inspection in February 2022, with Good ratings across Safe, Effective, Caring, and Responsive domains. The home is registered for 38 beds and specialises in nursing care for adults over and under 65, including people living with dementia. Four out of five domains met the required standard, which is a broadly positive picture, but the Well-led domain was rated Requires Improvement, meaning inspectors found governance or leadership issues that had not been fully resolved at the time of the report. The most important caution for any family considering this home is that the published inspection report contains very little specific detail. There are no direct observations, no resident or family quotes, and no descriptions of day-to-day life included in the available text. This makes it genuinely difficult to assess what care looks like in practice. Before making a decision, visit the home during a weekday and ask to meet the registered manager, Mrs Lindsey Groenewand, in person. Ask specifically what improvements were made following the Requires Improvement finding in Well-led, and request evidence that those changes have been sustained.

The three questions to ask when you visit

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In Their Own Words

How Aldersmead Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Aldersmead Care Home says about itself

Where complex care meets genuine warmth in Bognor Regis

Aldersmead Care Home – Your Trusted nursing home

When your loved one needs more than standard residential care, finding the right support feels overwhelming. Aldersmead Care Home in Bognor Regis specialises in those trickier situations — whether that's younger adults with complex conditions, dementia care, or managing multiple health needs. It's the kind of place where families talk about staff who actually stop to chat with residents, not just rush through care tasks.

Care & specialisms

Who they care for

    Aldersmead welcomes adults both under and over 65, including those with dementia. They've successfully managed complex conditions like Multiple Sclerosis where other homes have struggled.

    How they describe their dementia care

    The home accepts residents with dementia as part of their broader approach to complex care needs. Their experience with varied conditions means they're equipped to handle the challenges dementia can bring alongside other health issues.

    “It's worth visiting to see if Aldersmead's approach to complex care could work for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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