Ashcroft Nursing Home

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership45
• Resident happiness68

What inspectors found

Inspected 2022-12-31

• Is this home safe?

  Good
  The safe domain was rated Good at the October 2022 inspection. This rating indicates that inspectors were satisfied with safety arrangements, including staffing levels, medicines management, and infection control, at the time of the visit. The home supports 88 residents with a range of needs including dementia, physical disabilities, and sensory impairment, which places significant demands on safe practice. No specific observations, incidents, or concerns are reproduced in the available published text. The home's overall improvement from a previous Requires Improvement rating suggests that earlier safety concerns, if any were part of that rating, have been addressed.
  Verified by inspector

• Is the care effective?

  Good
  The effective domain was rated Good at the October 2022 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home translates knowledge into practice. The home cares for people with dementia, physical disabilities, and sensory impairment, all of which require specific, up-to-date staff competencies. No specific examples of care plan content, dementia training records, or GP access arrangements are reproduced in the available published text. The Good rating indicates inspectors found these elements satisfactory overall.
  Verified by inspector

• Is this home caring?

  Good
  The caring domain was rated Good at the October 2022 inspection. This domain covers staff warmth, dignity, respect, and how well staff support residents' independence and emotional wellbeing. For a home specialising in dementia care, the quality of everyday human interactions is arguably the most important dimension of quality. No specific inspector observations, staff behaviours, or resident or relative quotes are reproduced in the available published text. The Good rating indicates inspectors were satisfied with what they observed.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The responsive domain was rated Good at the October 2022 inspection. This domain covers whether the home tailors care to individual needs, whether activities are meaningful and accessible, and whether end-of-life care is planned and compassionate. With 88 beds and residents living with dementia, physical disabilities, and sensory impairment, responsiveness requires a genuinely individual approach rather than a one-size programme. No specific activity examples, individual care adjustments, or end-of-life planning details are reproduced in the available published text.
  Verified by inspector

• Is the home well-led?

  Requires improvement
  The well-led domain was rated Requires Improvement at the October 2022 inspection. This is the only domain that did not achieve a Good rating and represents a genuine gap against an otherwise improved picture. Well-led covers management visibility, governance systems, staff culture, learning from incidents, and accountability. The published summary does not explain what specific shortfalls were identified, which makes it difficult to assess how serious or how resolved they are. The home is operated by Regal Care Trading Ltd, with Mrs Alexandra Thurlby listed as the nominated individual.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Ashcroft supports residents living with dementia, sensory impairments and physical disabilities. They provide nursing care for adults over 65, adapting their approach to each person's needs. For residents living with dementia, the caring staff work to create a supportive environment. The team understands the importance of patience and kindness in dementia care. All areas worth probing directly during a visit.