Ashleigh Manor
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds65
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2022-10-26
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have seen genuine kindness here, particularly during end-of-life care. The team helps residents maintain their dignity through personal grooming and creates opportunities for social connection. There's a programme of activities and one-to-one engagement that helps residents feel part of a community.
The eight family priority themes
- Staff warmth65
- Compassion & dignity70
- Cleanliness45
- Activities & engagement60
- Food quality55
- Healthcare35
- Management & leadership30
- Resident happiness60
What inspectors found
Inspected 2022-10-26
Is this home safe?
Is the care effective?
The Effective domain was rated Inadequate at the September 2025 inspection. This domain covers whether staff have the right training and knowledge to care well for your parent, whether care plans are meaningful and regularly reviewed, whether residents receive timely access to healthcare, and whether food meets individual nutritional needs. An Inadequate rating in this area means inspectors found significant shortfalls across one or more of these areas. The published summary does not specify which aspects were most concerning. Reading the full report is essential.Is this home caring?
The Caring domain was rated Good at the September 2025 inspection. This domain covers whether staff are kind and respectful, whether residents are treated with dignity, and whether independence is supported where possible. A Good rating here means inspectors observed sufficient evidence of positive staff interactions and respectful practice. The published extract does not include specific observations or quotes from residents or relatives, so the detail behind this rating is not available without reading the full report.Is the home responsive?
The Responsive domain was rated Good at the September 2025 inspection. This domain assesses whether the home supports people to have a meaningful life, whether activities are tailored to individual interests and abilities, and whether the home responds to complaints appropriately. A Good rating indicates inspectors were broadly satisfied in these areas. No specific activity examples, resident quotes, or complaint-handling detail are included in the published summary extract provided.Is the home well-led?
The Well-led domain was rated Inadequate at the September 2025 inspection. This is the domain that assesses whether the home has a clear and stable management structure, whether the culture supports staff to speak up, whether governance systems are working, and whether the home identifies and acts on its own shortfalls. An Inadequate rating here means inspectors found significant failures in one or more of these areas. The registered manager is listed as Mrs Vicky Lee Collins. The published extract does not explain what specific leadership failures were identified.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those living with dementia or physical disabilities. For those living with dementia, the home provides specialised support as part of their broader care approach. The team works with residents who have varying levels of cognitive needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashleigh Manor scores 52 out of 100. The caring and responsive domains were rated Good, which carries real weight for families, but Inadequate ratings for safety, effectiveness, and leadership pull the overall score down significantly and cannot be overlooked.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families have seen genuine kindness here, particularly during end-of-life care. The team helps residents maintain their dignity through personal grooming and creates opportunities for social connection. There's a programme of activities and one-to-one engagement that helps residents feel part of a community.
What inspectors have recorded
The management team makes themselves available when families need to talk, and relatives say they're kept informed about any changes in their loved one's condition. The care team shows good clinical awareness, spotting when someone's health is deteriorating and getting proper medical help quickly.
How it sits against good practice
This is a home where some families have found real compassion, while others have encountered serious difficulties that can't be ignored.
Worth a visit
Ashleigh Manor Residential Care Home in Plymouth was assessed in September 2025 and the report was published in December 2025. The inspection found the home to be Good in Caring and Responsive, meaning inspectors were satisfied that staff treat residents with warmth and respect, and that the home makes reasonable efforts to support individual lives and activities. These are real strengths and should not be dismissed. However, three domains were rated Inadequate: Safe, Effective, and Well-led. These are serious findings. They mean inspectors identified significant shortfalls in how the home keeps people safe, how well staff are trained and how consistently good practice is applied, and how the service is managed and held accountable. The published inspection summary does not provide full detail, so it is essential to read the complete report on the official regulator's website before making any decision. When you visit, ask the manager specifically what actions have been taken since September 2025 to address the Inadequate ratings, and ask to see any improvement plan that has been shared with the regulator.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashleigh Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashleigh Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate care meets concerning safety questions in Plymouth
Compassionate Care in Plymouth at Ashleigh Manor Residential Care Home
When you're looking for residential care in Plymouth, you want somewhere that truly understands what matters most during life's difficult moments. Ashleigh Manor Residential Care Home has shown real compassion in end-of-life care, with staff who recognise the importance of dignity and comfort when it matters most. However, some families have raised serious concerns about safety that deserve careful consideration.
Who they care for
The home cares for adults both under and over 65, including those living with dementia or physical disabilities.
For those living with dementia, the home provides specialised support as part of their broader care approach. The team works with residents who have varying levels of cognitive needs.
“This is a home where some families have found real compassion, while others have encountered serious difficulties that can't be ignored.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ashleigh Manor scores 52 out of 100. The caring and responsive domains were rated Good, which carries real weight for families, but Inadequate ratings for safety, effectiveness, and leadership pull the overall score down significantly and cannot be overlooked.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families have seen genuine kindness here, particularly during end-of-life care. The team helps residents maintain their dignity through personal grooming and creates opportunities for social connection. There's a programme of activities and one-to-one engagement that helps residents feel part of a community.
What inspectors have recorded
The management team makes themselves available when families need to talk, and relatives say they're kept informed about any changes in their loved one's condition. The care team shows good clinical awareness, spotting when someone's health is deteriorating and getting proper medical help quickly.
How it sits against good practice
This is a home where some families have found real compassion, while others have encountered serious difficulties that can't be ignored.
Worth a visit
Ashleigh Manor Residential Care Home in Plymouth was assessed in September 2025 and the report was published in December 2025. The inspection found the home to be Good in Caring and Responsive, meaning inspectors were satisfied that staff treat residents with warmth and respect, and that the home makes reasonable efforts to support individual lives and activities. These are real strengths and should not be dismissed. However, three domains were rated Inadequate: Safe, Effective, and Well-led. These are serious findings. They mean inspectors identified significant shortfalls in how the home keeps people safe, how well staff are trained and how consistently good practice is applied, and how the service is managed and held accountable. The published inspection summary does not provide full detail, so it is essential to read the complete report on the official regulator's website before making any decision. When you visit, ask the manager specifically what actions have been taken since September 2025 to address the Inadequate ratings, and ask to see any improvement plan that has been shared with the regulator.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ashleigh Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ashleigh Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate care meets concerning safety questions in Plymouth
Compassionate Care in Plymouth at Ashleigh Manor Residential Care Home
When you're looking for residential care in Plymouth, you want somewhere that truly understands what matters most during life's difficult moments. Ashleigh Manor Residential Care Home has shown real compassion in end-of-life care, with staff who recognise the importance of dignity and comfort when it matters most. However, some families have raised serious concerns about safety that deserve careful consideration.
Who they care for
The home cares for adults both under and over 65, including those living with dementia or physical disabilities.
For those living with dementia, the home provides specialised support as part of their broader care approach. The team works with residents who have varying levels of cognitive needs.
Management & ethos
The management team makes themselves available when families need to talk, and relatives say they're kept informed about any changes in their loved one's condition. The care team shows good clinical awareness, spotting when someone's health is deteriorating and getting proper medical help quickly.
The home & environment
The food here gets positive mentions — good quality meals with plenty to eat. Some visitors have noted ongoing refurbishment work, though experiences of the building's condition have been mixed.
“This is a home where some families have found real compassion, while others have encountered serious difficulties that can't be ignored.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
