Dementia Care Home

OSJCT Ashwood Care Centre

Gipsy Lane, Warminster, Wiltshire, BA12 9LR

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds82
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2019-02-01

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families talk about the friendly atmosphere that greets them each time they visit, with staff who make everyone feel comfortable and valued. There's a genuine warmth here that comes through in how residents are treated — not just with professional care, but with real kindness and consideration for their individual needs.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-02-01

  • Is this home safe?

    Good
    The safe domain was rated Good at the November 2020 inspection. This covers staffing levels, medicines management, safeguarding, and infection control. The home had previously held a Requires Improvement rating, so improvements in safety processes had been made by the time of the most recent inspection. The published text does not record specific observations about staffing ratios, falls management, or medicine administration practices. No concerns about safety were flagged.
    Verified by inspector
  • Is the care effective?

    Good
    The effective domain was rated Good. This domain covers how well the home uses training, care planning, health monitoring, and nutrition to meet people's needs. Dementia is a listed specialism, which means the home should have appropriate training and environmental adaptations in place. The published inspection text does not include specific findings about care plan quality, GP access frequency, dementia training completion, or food and hydration practices. No concerns were raised.
    Verified by inspector
  • Is this home caring?

    Good
    The caring domain was rated Good. This domain focuses on whether staff treat people with warmth, dignity, and respect, and whether residents' independence is promoted. No specific staff interactions were recorded by inspectors in the published text, and there are no resident or relative quotes available. The absence of a Requires Improvement or Inadequate rating in this domain suggests inspectors did not observe poor practice, but the thin published evidence means the quality of day-to-day interactions cannot be independently assessed from this report alone.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The responsive domain was rated Good. This domain covers whether the home tailors its care to individual needs, provides meaningful activities, and plans well for end of life. Dementia, mental health conditions, physical disabilities, and sensory impairment are all listed specialisms, so the home should be providing differentiated support for a varied group of residents. The published inspection text contains no specific information about the activities programme, individual engagement, or end-of-life care quality. No concerns were raised in this domain.
    Verified by inspector
  • Is the home well-led?

    Good
    The well-led domain was rated Good. The home is operated by The Orders of St. John Care Trust and has a named registered manager. The improvement from a previous Requires Improvement rating across the whole service suggests the management team was able to identify problems and implement changes effectively. The published text does not record how long the current manager has been in post, what specific governance processes are in place, or how staff are supported to raise concerns. No leadership concerns were raised.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Ashwood provides specialist support for residents with dementia, mental health conditions, physical disabilities and sensory impairments. They welcome both younger adults under 65 and older residents, tailoring their approach to meet different care needs. For residents living with dementia, the home's emphasis on maintaining dignity and respect becomes especially important. The consistent, caring approach from staff helps create stability and reassurance in daily routines. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Ashwood Care Centre holds a Good rating across all five inspection domains, having improved from Requires Improvement. However, the published inspection text is brief and contains very few specific observations, quotes, or direct evidence, so most scores sit in the 50-69 range reflecting a positive but undetailed picture.

Homes in South West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families talk about the friendly atmosphere that greets them each time they visit, with staff who make everyone feel comfortable and valued. There's a genuine warmth here that comes through in how residents are treated — not just with professional care, but with real kindness and consideration for their individual needs.

Lens 02

What inspectors have recorded

What stands out is how the team responds when families raise concerns — they listen properly and act with empathy to resolve issues. Staff here understand that good care means being responsive to both residents and their loved ones, addressing worries promptly and with genuine understanding.

Lens 03

How it sits against good practice

If you're looking for care in Warminster, visiting Ashwood could help you get a real sense of their approach to supporting residents with complex needs.

DCC Recommendation

Worth a visit

Ashwood Care Centre, in Warminster, was rated Good across all five inspection domains at its last full inspection in November 2020. Notably, this represented an improvement from a previous Requires Improvement rating, which is a meaningful sign that the home identified problems and addressed them. The home is run by The Orders of St. John Care Trust, a well-established not-for-profit provider, and has a named registered manager on record. It supports up to 82 people and lists dementia, mental health conditions, physical disabilities, and sensory impairment among its specialisms. The main limitation of this report is that the published inspection text is exceptionally brief and contains almost no specific observations, staff or resident quotes, or detailed evidence behind any of the five Good ratings. A monitoring review in July 2023 found no reason to change those ratings, but that is a desk-based check rather than a fresh visit. The inspection findings are now over four years old. When you visit, ask to see the staffing rota for the past two weeks, including night shifts, and ask the manager what the home has improved since 2020 and what it is still working on.

The three questions to ask when you visit

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In Their Own Words

How OSJCT Ashwood Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What OSJCT Ashwood Care Centre says about itself

Where respect and dignity shape everyday care in Warminster

Ashwood Care Centre – Your Trusted residential home

When families describe feeling genuinely welcomed from their very first visit, it speaks volumes about a care home's culture. Ashwood Care Centre in Warminster has built its reputation on treating every resident with consistent respect and dignity — something that visitors notice straight away when they walk through the doors.

Care & specialisms

Who they care for

    Ashwood provides specialist support for residents with dementia, mental health conditions, physical disabilities and sensory impairments. They welcome both younger adults under 65 and older residents, tailoring their approach to meet different care needs.

    How they describe their dementia care

    For residents living with dementia, the home's emphasis on maintaining dignity and respect becomes especially important. The consistent, caring approach from staff helps create stability and reassurance in daily routines.

    “If you're looking for care in Warminster, visiting Ashwood could help you get a real sense of their approach to supporting residents with complex needs.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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