Auburn Mere

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2019-02-02

• Is this home safe?

  Good
  Auburn Mere received a Good rating for Safe at its December 2018 inspection. No specific findings about staffing ratios, medicines management, falls, or infection control are recorded in the available published text. The home cares for up to 37 people across a range of needs including dementia and physical disabilities. The registration remains active and a 2023 review found no evidence requiring the rating to be changed. Beyond the rating itself, no further detail is available from the published summary.
  Verified by inspector

• Is the care effective?

  Good
  Auburn Mere received a Good rating for Effective at its December 2018 inspection. The home lists dementia as a specialism, and a Good rating implies training and care planning met required standards at the time. No specific detail about dementia training content, care plan review frequency, GP access arrangements, or food quality is recorded in the available published text. The 2023 monitoring review found no reason to change the rating. The absence of specific findings makes it difficult to assess the depth of practice behind the rating.
  Verified by inspector

• Is this home caring?

  Good
  Auburn Mere received a Good rating for Caring at its December 2018 inspection. A Good Caring rating typically reflects that inspectors found staff treated people with dignity and respect and that residents and relatives gave broadly positive feedback. No specific observations, direct quotes from residents or relatives, or examples of named practice are recorded in the available published text. The rating alone cannot tell you whether staff use your parent's preferred name, whether they move at a calm pace, or how they respond to someone who is distressed.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  Auburn Mere received a Good rating for Responsive at its December 2018 inspection. A Good Responsive rating indicates inspectors found the home was meeting individual needs and responding to concerns. The home lists dementia, physical disabilities, and sensory impairment among its specialisms. No detail about specific activities, one-to-one engagement, individual schedules, or end-of-life care arrangements is recorded in the available published text. It is not possible to assess from the report alone whether activities are tailored to individual capacity or whether advanced dementia is well supported.
  Verified by inspector

• Is the home well-led?

  Good
  Auburn Mere received a Good rating for Well-led at its December 2018 inspection. A named registered manager, Mrs Lucy Victoria Raine, was in post at the time, alongside a nominated individual, Mrs Renukavathy Baskaran. Auburn Mere is operated by Trafalgar Healthcare Limited. The 2023 monitoring review found no evidence requiring a change to the rating. No specific detail about management visibility, staff culture, governance systems, or how the home handles complaints is available in the published summary.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team at Auburn Mere supports residents with sensory impairments, physical disabilities and dementia care needs. They provide residential care for adults both under and over 65, adapting their approach to each person's requirements. For residents living with dementia, the home provides specialised support within their residential care setting. The team works with families to understand each person's unique needs. All areas worth probing directly during a visit.