Cherrybrook Care Home

What families say

The eight family priority themes

• Staff warmth55
• Compassion & dignity60
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2022-09-23

• Is this home safe?

  Requires improvement
  Safety was the one domain rated Requires Improvement at the August 2022 inspection, meaning inspectors found areas that did not consistently meet the standard expected. The specific reasons for this rating are not described in the published summary, which limits the ability to fully explain what the concern was. Common factors behind a Requires Improvement in Safety include staffing levels, medicines management, or inconsistent incident recording. The home's overall trajectory was upward — it had improved from a previous Requires Improvement overall — but safety remained an unresolved concern at the time of the last inspection. This home has since been deregistered.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the August 2022 inspection. This domain typically covers training and competency of staff, the quality and currency of care plans, access to healthcare professionals including GPs, nutritional assessment, and whether care is evidence-based. No specific detail from the inspection — such as training completion rates, care plan examples, or GP access arrangements — is available in the published summary. The Good rating indicates inspectors were broadly satisfied, but the evidence base behind that rating is not visible to families.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the August 2022 inspection. This domain covers the warmth and respect shown by staff, whether your parent's dignity and privacy are upheld, whether they are treated as an individual, and whether their independence is supported where possible. No direct quotes from residents or relatives, and no specific inspector observations about staff interactions, are available in the published summary. The Good rating indicates the inspection team found broadly satisfactory evidence, but the nature of that evidence is not described.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the August 2022 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and accessible, whether the environment supports people with dementia, and whether end-of-life care is planned and compassionate. No specific detail about the activity programme, one-to-one engagement, environmental design, or end-of-life arrangements is available in the published summary. The Good rating indicates inspectors were broadly satisfied with the home's responsiveness to individual needs.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the August 2022 inspection, representing an improvement from the previous inspection cycle. This domain covers the quality of management and governance, whether staff feel supported and able to raise concerns, whether the home learns from incidents and complaints, and whether there is a culture of continuous improvement. The improvement from the previous overall Requires Improvement rating suggests inspectors found meaningful change had been made under the current leadership. No specific detail about manager tenure, governance systems, or staff culture is available in the published summary. The home was subsequently deregistered in January 2026.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team here supports people with various needs, including those under 65 who need specialist care. They're equipped to help residents with sensory impairments and physical disabilities, alongside their dementia care services. For residents living with dementia, the home provides specialist support tailored to individual needs. The team understands the importance of creating a comfortable, reassuring environment. All areas worth probing directly during a visit.