Coloma Court Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds68
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-02-20
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe the bright, airy atmosphere that helps residents feel settled. The accessible garden gives people a chance to spend time outdoors, with pleasant views from many rooms adding to the sense of openness.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement88
- Food quality65
- Healthcare72
- Management & leadership88
- Resident happiness75
What inspectors found
Inspected 2019-02-20
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This covers training, care planning, healthcare access, and nutritional support. A Good rating means inspectors were satisfied that staff had the knowledge and skills to care for people effectively, including those with dementia, and that people's health needs were being met. The home lists dementia as a specialism. No specific detail about training content, GP access frequency, or food quality is included in the published summary.Is this home caring?
The Caring domain was rated Good. This covers staff warmth, dignity, respect, and how well staff support people's independence. A Good rating means inspectors were satisfied that people were treated with kindness and that their privacy and individual preferences were respected. The published summary does not include direct quotes from residents or relatives, specific observations of staff interactions, or examples of how the home handles distress or challenging moments.Is the home responsive?
The Responsive domain was rated Outstanding, the highest possible rating. This is the strongest finding in this inspection and covers how well the home tailors its care to individuals, the quality and variety of its activities programme, and how it handles complaints and end-of-life care. An Outstanding rating in this domain means inspectors found genuine, specific evidence that the home goes beyond standard practice to meet individual needs. This is the area where Coloma Court most clearly distinguishes itself.Is the home well-led?
The Well-led domain was rated Outstanding. This covers the culture of the home, the quality of management, governance systems, and whether staff feel supported and able to speak up. An Outstanding rating here means inspectors found strong, visible leadership, robust systems for monitoring quality, and a culture where continuous improvement is embedded. The home is run by The Healthcare Management Trust, and the nominated individual at the time of inspection was Mrs Andrea Hayward. Leadership stability is a significant predictor of sustained quality.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 and younger adults who need support, with particular experience in dementia care. The team has experience supporting residents at different stages of dementia, including those with advanced needs. They work with families to understand each person's history and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Coloma Court Care Home holds an Outstanding overall rating, driven by particularly strong findings in how it responds to individuals and how it is led. Scores in warmth, food, and cleanliness reflect that the inspection text available to us does not include detailed observational evidence on those themes, so families should explore them directly on a visit.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe the bright, airy atmosphere that helps residents feel settled. The accessible garden gives people a chance to spend time outdoors, with pleasant views from many rooms adding to the sense of openness.
What inspectors have recorded
Staff work with families to develop care approaches for residents with advanced dementia, keeping relatives updated and adjusting support as needs change. During end-of-life care, the team provides attentive support to both residents and their families.
How it sits against good practice
Finding the right care home takes time, and visiting helps you get a feel for whether somewhere suits your family's needs.
Worth a visit
Coloma Court Care Home in West Wickham holds an Outstanding overall rating from its most recent full inspection, carried out in February 2019 and confirmed as still applicable following a desk-based review in July 2023. The home was rated Outstanding in two domains, Responsive and Well-led, and Good across Safe, Effective, and Caring. An Outstanding rating is awarded to fewer than five per cent of care homes in England, which places Coloma Court in a small group of homes where inspectors found genuinely exceptional practice, particularly in how the home tailors care to individuals and how it is managed and led. The main uncertainty for families is that the full inspection took place in early 2019, making it over five years old at the time of the July 2023 review. The desk-based review confirmed no reason to change the rating, but it did not involve inspectors visiting the home. A lot can change in five years, including staffing, management tenure, and the physical environment. On your visit, ask to meet the current registered manager, ask how long the core staff team has been in post, and request to see the most recent quality report or action plan. Walk through the dementia unit at a quiet time of day, not just during a scheduled activity, and watch how staff interact with residents who are not in a group setting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Coloma Court Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Bright spaces and garden views in West Wickham dementia care
Dedicated nursing home Support in West Wickham
When you're considering dementia care, the environment matters as much as the expertise. Coloma Court Care Home in West Wickham offers light-filled rooms and accessible gardens where residents can enjoy fresh air and greenery. The home provides specialist support for older adults and those under 65 with dementia, working closely with families to find the right approach for each person.
Who they care for
The home cares for adults over 65 and younger adults who need support, with particular experience in dementia care.
The team has experience supporting residents at different stages of dementia, including those with advanced needs. They work with families to understand each person's history and preferences.
“Finding the right care home takes time, and visiting helps you get a feel for whether somewhere suits your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Coloma Court Care Home holds an Outstanding overall rating, driven by particularly strong findings in how it responds to individuals and how it is led. Scores in warmth, food, and cleanliness reflect that the inspection text available to us does not include detailed observational evidence on those themes, so families should explore them directly on a visit.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe the bright, airy atmosphere that helps residents feel settled. The accessible garden gives people a chance to spend time outdoors, with pleasant views from many rooms adding to the sense of openness.
What inspectors have recorded
Staff work with families to develop care approaches for residents with advanced dementia, keeping relatives updated and adjusting support as needs change. During end-of-life care, the team provides attentive support to both residents and their families.
How it sits against good practice
Finding the right care home takes time, and visiting helps you get a feel for whether somewhere suits your family's needs.
Worth a visit
Coloma Court Care Home in West Wickham holds an Outstanding overall rating from its most recent full inspection, carried out in February 2019 and confirmed as still applicable following a desk-based review in July 2023. The home was rated Outstanding in two domains, Responsive and Well-led, and Good across Safe, Effective, and Caring. An Outstanding rating is awarded to fewer than five per cent of care homes in England, which places Coloma Court in a small group of homes where inspectors found genuinely exceptional practice, particularly in how the home tailors care to individuals and how it is managed and led. The main uncertainty for families is that the full inspection took place in early 2019, making it over five years old at the time of the July 2023 review. The desk-based review confirmed no reason to change the rating, but it did not involve inspectors visiting the home. A lot can change in five years, including staffing, management tenure, and the physical environment. On your visit, ask to meet the current registered manager, ask how long the core staff team has been in post, and request to see the most recent quality report or action plan. Walk through the dementia unit at a quiet time of day, not just during a scheduled activity, and watch how staff interact with residents who are not in a group setting.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Coloma Court Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Coloma Court Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Bright spaces and garden views in West Wickham dementia care
Dedicated nursing home Support in West Wickham
When you're considering dementia care, the environment matters as much as the expertise. Coloma Court Care Home in West Wickham offers light-filled rooms and accessible gardens where residents can enjoy fresh air and greenery. The home provides specialist support for older adults and those under 65 with dementia, working closely with families to find the right approach for each person.
Who they care for
The home cares for adults over 65 and younger adults who need support, with particular experience in dementia care.
The team has experience supporting residents at different stages of dementia, including those with advanced needs. They work with families to understand each person's history and preferences.
Management & ethos
Staff work with families to develop care approaches for residents with advanced dementia, keeping relatives updated and adjusting support as needs change. During end-of-life care, the team provides attentive support to both residents and their families.
The home & environment
The home maintains clean, well-kept spaces throughout. The garden provides a secure outdoor area where residents can enjoy fresh air safely.
“Finding the right care home takes time, and visiting helps you get a feel for whether somewhere suits your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
