Connaught House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds86
- SpecialismsDementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2022-01-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the warm greetings they receive from staff when arriving at the home. Several families have noted how their relatives appear well-cared for physically, with attention paid to personal hygiene and appearance. The home organises structured activities that help residents stay engaged during the day.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2022-01-27
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2021 inspection. This domain covers training, care planning, healthcare access, and nutrition. Dementia is a listed specialism, meaning the home is registered to provide care for people living with dementia, and Effective being rated Good implies inspectors were satisfied that staff had the training and knowledge to do so. The published text does not describe the content of dementia training, how care plans are structured, how frequently GP or specialist input occurs, or what food provision looks like in practice.Is this home caring?
The Caring domain was rated Good at the November 2021 inspection. This domain covers staff warmth, dignity and respect, privacy, and whether residents are treated as individuals. A Good rating means inspectors did not find evidence of poor practice in these areas. The published text contains no direct observations of staff interactions, no quotes from residents or relatives, and no specific examples such as staff using preferred names or residents appearing settled and content. The absence of detail here is notable rather than concerning, but it does mean the rating alone has to carry the weight of what is described.Is the home responsive?
The Responsive domain was rated Good at the November 2021 inspection. This domain covers activities, engagement, individuality, and how the home responds to complaints and changing needs. Dementia, mental health conditions, physical disabilities, and sensory impairment are all listed as specialisms, which means the home should have adapted its activity and engagement offer to reflect those specific needs. The published inspection text does not describe any specific activities, group programmes, one-to-one engagement, or how the home supports residents who cannot participate in group settings.Is the home well-led?
The Well-led domain was rated Good at the November 2021 inspection. A named registered manager, Mrs Debra Joan Green, and a named nominated individual, Miss Cheri Jeanette Law, are formally recorded. Well-led covers management visibility, staff culture, governance, and whether the home learns from incidents and feedback. The rating of Good means inspectors were satisfied that leadership and governance met the required standard. The published text does not describe management visibility on the floor, staff morale, how complaints are handled, or what systems are in place for monitoring care quality.
Source: CQC inspection report →
What the evidence base says
The home specialises in caring for people with dementia, mental health conditions, physical disabilities and sensory impairments. They have facilities and equipment designed to support residents with complex needs. For residents living with dementia, the home provides structured activities and maintains routines that help with daily life. The physical environment includes features designed specifically for dementia care. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Connaught House was rated Good across all five domains at its November 2021 inspection, which is a positive foundation. However, the published inspection text provides very limited specific detail, so scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm greetings they receive from staff when arriving at the home. Several families have noted how their relatives appear well-cared for physically, with attention paid to personal hygiene and appearance. The home organises structured activities that help residents stay engaged during the day.
What inspectors have recorded
Staff present as friendly and approachable when interacting with residents and families. However, some families have raised concerns about response times during medical situations and the need for closer supervision to prevent falls. The management team demonstrates knowledge of resident needs during tours.
How it sits against good practice
Families considering Connaught House will want to discuss safety protocols and supervision arrangements during their visit.
Worth a visit
Connaught House on The Green in Solihull was rated Good across all five inspection domains at its most recent inspection in November 2021, with that rating confirmed as still current following a regulatory review in July 2023. The home is registered to provide nursing care and has listed specialisms in dementia, mental health conditions, physical disabilities, and sensory impairment across 86 beds. A named registered manager and nominated individual are formally in post, which is a baseline marker of accountability. A Good rating across all domains means inspectors did not find significant concerns in safety, staffing, training, care quality, activities, or leadership. The main limitation here is that the published inspection text is very brief and contains almost no specific detail: no direct observations of staff interactions, no resident or family quotes, and no description of day-to-day life in the home. That means the Good rating tells you the broad picture was satisfactory but does not give you the texture of what it actually feels like to live there. Before making a decision, visit in person and ask to see the most recent staffing rota including night shifts, ask how dementia training is delivered and how often staff are assessed, and request a copy of a typical weekly activity schedule. Pay attention to how staff speak to your parent during the visit itself, whether they use a preferred name and whether they seem unhurried.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Connaught House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Connaught House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support in a clean, welcoming Solihull setting
Connaught House – Your Trusted nursing home
Connaught House in Solihull provides residential care for people living with dementia, mental health conditions, physical disabilities and sensory impairments. The home maintains clean, well-equipped facilities with staff who greet residents and visitors warmly. Families report their loved ones are kept clean and well-dressed, with structured activities available throughout the day.
Who they care for
The home specialises in caring for people with dementia, mental health conditions, physical disabilities and sensory impairments. They have facilities and equipment designed to support residents with complex needs.
For residents living with dementia, the home provides structured activities and maintains routines that help with daily life. The physical environment includes features designed specifically for dementia care.
“Families considering Connaught House will want to discuss safety protocols and supervision arrangements during their visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Connaught House was rated Good across all five domains at its November 2021 inspection, which is a positive foundation. However, the published inspection text provides very limited specific detail, so scores reflect a confirmed Good rating without the direct observations, quotes, or specific examples that would push them higher.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm greetings they receive from staff when arriving at the home. Several families have noted how their relatives appear well-cared for physically, with attention paid to personal hygiene and appearance. The home organises structured activities that help residents stay engaged during the day.
What inspectors have recorded
Staff present as friendly and approachable when interacting with residents and families. However, some families have raised concerns about response times during medical situations and the need for closer supervision to prevent falls. The management team demonstrates knowledge of resident needs during tours.
How it sits against good practice
Families considering Connaught House will want to discuss safety protocols and supervision arrangements during their visit.
Worth a visit
Connaught House on The Green in Solihull was rated Good across all five inspection domains at its most recent inspection in November 2021, with that rating confirmed as still current following a regulatory review in July 2023. The home is registered to provide nursing care and has listed specialisms in dementia, mental health conditions, physical disabilities, and sensory impairment across 86 beds. A named registered manager and nominated individual are formally in post, which is a baseline marker of accountability. A Good rating across all domains means inspectors did not find significant concerns in safety, staffing, training, care quality, activities, or leadership. The main limitation here is that the published inspection text is very brief and contains almost no specific detail: no direct observations of staff interactions, no resident or family quotes, and no description of day-to-day life in the home. That means the Good rating tells you the broad picture was satisfactory but does not give you the texture of what it actually feels like to live there. Before making a decision, visit in person and ask to see the most recent staffing rota including night shifts, ask how dementia training is delivered and how often staff are assessed, and request a copy of a typical weekly activity schedule. Pay attention to how staff speak to your parent during the visit itself, whether they use a preferred name and whether they seem unhurried.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Connaught House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Connaught House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia support in a clean, welcoming Solihull setting
Connaught House – Your Trusted nursing home
Connaught House in Solihull provides residential care for people living with dementia, mental health conditions, physical disabilities and sensory impairments. The home maintains clean, well-equipped facilities with staff who greet residents and visitors warmly. Families report their loved ones are kept clean and well-dressed, with structured activities available throughout the day.
Who they care for
The home specialises in caring for people with dementia, mental health conditions, physical disabilities and sensory impairments. They have facilities and equipment designed to support residents with complex needs.
For residents living with dementia, the home provides structured activities and maintains routines that help with daily life. The physical environment includes features designed specifically for dementia care.
Management & ethos
Staff present as friendly and approachable when interacting with residents and families. However, some families have raised concerns about response times during medical situations and the need for closer supervision to prevent falls. The management team demonstrates knowledge of resident needs during tours.
The home & environment
The home is consistently described as clean and well-maintained throughout. The premises are properly equipped to support residents with dementia and mobility needs. Families appreciate that the physical environment is kept to a good standard.
“Families considering Connaught House will want to discuss safety protocols and supervision arrangements during their visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
