Felbury House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-10-20
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality55
- Healthcare65
- Management & leadership45
- Resident happiness68
What inspectors found
Inspected 2022-10-20
Is this home safe?
Is the care effective?
Inspectors rated Effective as Good at the August 2022 inspection. This domain covers whether staff have the right training, whether care plans reflect individual needs, and whether your parent's health is monitored and acted on. The home specialises in dementia care alongside physical disabilities and sensory impairment, which means effective practice should include dementia-specific training and care planning that accounts for communication difficulties. No specific findings about training content, GP access, or care plan quality were published in the available summary.Is this home caring?
Inspectors rated Caring as Good at the August 2022 inspection. This is the domain that covers how staff treat the people who live here: whether they are kind, unhurried, and respectful of dignity and privacy. A Good rating in this domain is the most directly relevant to daily life for your parent. The published inspection summary does not include specific observations, staff interactions, or resident and family quotes that would allow a more detailed picture to be built. The home supports people with dementia and sensory impairment, where non-verbal communication and attentiveness are especially important.Is the home responsive?
Inspectors rated Responsive as Good at the August 2022 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful, and whether the home supports people at the end of life. Felbury House supports residents with dementia, physical disabilities, and sensory impairment, which means responsiveness should include individual activity planning that works for people at different stages and abilities. No specific activity provision, engagement observations, or end-of-life planning details were published in the available inspection summary.Is the home well-led?
Inspectors rated Well-led as Requires Improvement at the August 2022 inspection. This is the only domain that did not reach Good. Well-led covers leadership visibility, governance, how the home responds to concerns, and whether staff feel supported and able to speak up. The home has two registered managers listed, Kirsty Marie Davey and Sarah May Mcleod, alongside a nominated individual, Joanne Kennedy. The published inspection summary does not explain what specifically led to the Requires Improvement rating, which means the nature and severity of the concern is not clear from the available text. The home improved from Requires Improvement overall to Good overall, which suggests some governance improvements were made, but Well-led remained below the threshold.
Source: CQC inspection report →
What the evidence base says
Felbury House provides care for people with sensory impairments, physical disabilities and dementia. The team supports residents aged 65 and over with varying levels of care needs. The home offers specialist dementia care as part of their services. Their team works with residents living with different stages of dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Felbury House scores well on the themes families care about most, particularly staff warmth and compassion, but the Requires Improvement rating for Well-led pulls the overall score down and is the area to probe hardest on a visit.
Homes in South East typically score 68–82.Worth a visit
Felbury House, on Felday Road in Dorking, was rated Good overall at its last inspection in August 2022, an improvement from its previous Requires Improvement rating. Inspectors rated the home Good across four of five domains: Safe, Effective, Caring, and Responsive. The home supports up to 30 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by Felbury House Limited with two registered managers in post. The one area that did not reach Good was Well-led, which was rated Requires Improvement. This is the domain that covers leadership, governance, and the culture staff work within, and it is the single most important thing to probe on a visit. The published inspection summary does not include detailed findings, quotes, or specific observations, so much of what matters most to families, including staffing ratios at night, how staff respond to distress, and how the home communicates with families, is not confirmed or contradicted by the available text. Arrange a visit, ask to meet one of the registered managers, and use the checklist in this report to fill in the gaps.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Felbury House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Felbury House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supportive staff create a welcoming environment for residents
Dedicated residential home Support in Dorking
When families are searching for the right care home, the attitude of staff can make all the difference. Felbury House in Dorking provides residential care with a team that relatives describe as approachable and attentive. The home welcomes residents aged 65 and over who may be living with various care needs.
Who they care for
Felbury House provides care for people with sensory impairments, physical disabilities and dementia. The team supports residents aged 65 and over with varying levels of care needs.
The home offers specialist dementia care as part of their services. Their team works with residents living with different stages of dementia.
“If you'd like to learn more about the care at Felbury House, visiting in person can help you get a real feel for the atmosphere.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Felbury House scores well on the themes families care about most, particularly staff warmth and compassion, but the Requires Improvement rating for Well-led pulls the overall score down and is the area to probe hardest on a visit.
Homes in South East typically score 68–82.Worth a visit
Felbury House, on Felday Road in Dorking, was rated Good overall at its last inspection in August 2022, an improvement from its previous Requires Improvement rating. Inspectors rated the home Good across four of five domains: Safe, Effective, Caring, and Responsive. The home supports up to 30 people, including those living with dementia, physical disabilities, and sensory impairment, and is run by Felbury House Limited with two registered managers in post. The one area that did not reach Good was Well-led, which was rated Requires Improvement. This is the domain that covers leadership, governance, and the culture staff work within, and it is the single most important thing to probe on a visit. The published inspection summary does not include detailed findings, quotes, or specific observations, so much of what matters most to families, including staffing ratios at night, how staff respond to distress, and how the home communicates with families, is not confirmed or contradicted by the available text. Arrange a visit, ask to meet one of the registered managers, and use the checklist in this report to fill in the gaps.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Felbury House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Felbury House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Supportive staff create a welcoming environment for residents
Dedicated residential home Support in Dorking
When families are searching for the right care home, the attitude of staff can make all the difference. Felbury House in Dorking provides residential care with a team that relatives describe as approachable and attentive. The home welcomes residents aged 65 and over who may be living with various care needs.
Who they care for
Felbury House provides care for people with sensory impairments, physical disabilities and dementia. The team supports residents aged 65 and over with varying levels of care needs.
The home offers specialist dementia care as part of their services. Their team works with residents living with different stages of dementia.
“If you'd like to learn more about the care at Felbury House, visiting in person can help you get a real feel for the atmosphere.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
