Fletcher House from Somerset Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds57
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-09-12
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the homely atmosphere here, describing it as a pleasant and welcoming place. The environment feels comfortable rather than clinical, which can make such a difference when you're adjusting to care home life.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-09-12
Is this home safe?
Is the care effective?
Fletcher House was rated Good for Effectiveness at the February 2024 inspection. The published summary does not include specific detail about care plan quality, GP access arrangements, dementia training content, or food and hydration practices. The home declares dementia as a specialism, which implies a responsibility to demonstrate dementia-specific knowledge in everyday care delivery. No concerns were raised in the published findings.Is this home caring?
Fletcher House was rated Good for Caring at the February 2024 inspection. The published summary does not include direct inspector observations of staff interactions, testimony from residents or relatives, or specific examples of dignity or privacy practices. No concerns were identified. The home's declared dementia specialism makes the quality of moment-to-moment interpersonal care particularly important.Is the home responsive?
Fletcher House received a Good rating for Responsiveness at the February 2024 inspection. The published summary does not detail the activity programme, how the home supports residents with advanced dementia to engage meaningfully, or how individual preferences shape daily life. End-of-life care arrangements are also not described in the published findings. No concerns were raised.Is the home well-led?
Fletcher House was rated Good for Well-led at the February 2024 inspection. A registered manager, Mrs Anne Gilly Georgiana Northover, is named, and Ms Trudy Craig is listed as nominated individual, suggesting a defined governance structure. The home is operated by Somerset Care Limited. The published summary does not describe the manager's visibility on the floor, staff culture, or how the home handles complaints and feedback. No concerns were identified.
Source: CQC inspection report →
What the evidence base says
Fletcher House specialises in dementia care and welcomes both younger adults under 65 and older residents. The home provides both nursing and residential care options. The team here understands the particular needs of people living with dementia, offering specialist support within their nursing and residential care services. They're equipped to help residents at different stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Fletcher House received a Good rating across all five domains at its February 2024 inspection, which is a solid result. However, the published summary contains limited specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the homely atmosphere here, describing it as a pleasant and welcoming place. The environment feels comfortable rather than clinical, which can make such a difference when you're adjusting to care home life.
What inspectors have recorded
The nursing and care teams here are known for their capable, professional approach. People notice how attentive the staff are to residents' needs, providing the kind of support that helps people feel properly looked after.
How it sits against good practice
Finding the right care home takes time, and visiting Fletcher House could help you get a feel for whether their approach matches what you're looking for.
Worth a visit
Fletcher House on Glastonbury Road in Wells was rated Good across all five inspection domains at its most recent inspection on 5 February 2024, with the report published on 2 April 2024. The home is registered for 57 beds and lists dementia as a declared specialism, alongside care for adults over and under 65. It is operated by Somerset Care Limited, a regional provider with a named registered manager on site. The main limitation of this report is that the published summary provides ratings without the detailed observational evidence that would allow a fuller picture. That means this Family View cannot confirm what inspectors specifically saw in terms of staff warmth, food quality, dementia-environment design, or night staffing levels. Before you visit, prepare three questions: how many permanent staff are on the dementia unit after 8pm; how does the home adapt activities for residents who cannot join groups; and how and how often are families contacted when something changes. Those answers, combined with what you observe on arrival, will tell you more than a rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Fletcher House from Somerset Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Fletcher House from Somerset Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional nursing care in a welcoming Somerset setting
Compassionate Care in Wells at Fletcher House
When you're looking for specialist care that feels genuinely welcoming, Fletcher House in Wells offers both nursing and residential support in a pleasant, homely environment. This Somerset care home provides dedicated care for people living with dementia, as well as supporting both younger adults under 65 and older residents who need professional nursing or personal care.
Who they care for
Fletcher House specialises in dementia care and welcomes both younger adults under 65 and older residents. The home provides both nursing and residential care options.
The team here understands the particular needs of people living with dementia, offering specialist support within their nursing and residential care services. They're equipped to help residents at different stages of their dementia journey.
“Finding the right care home takes time, and visiting Fletcher House could help you get a feel for whether their approach matches what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Fletcher House received a Good rating across all five domains at its February 2024 inspection, which is a solid result. However, the published summary contains limited specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the homely atmosphere here, describing it as a pleasant and welcoming place. The environment feels comfortable rather than clinical, which can make such a difference when you're adjusting to care home life.
What inspectors have recorded
The nursing and care teams here are known for their capable, professional approach. People notice how attentive the staff are to residents' needs, providing the kind of support that helps people feel properly looked after.
How it sits against good practice
Finding the right care home takes time, and visiting Fletcher House could help you get a feel for whether their approach matches what you're looking for.
Worth a visit
Fletcher House on Glastonbury Road in Wells was rated Good across all five inspection domains at its most recent inspection on 5 February 2024, with the report published on 2 April 2024. The home is registered for 57 beds and lists dementia as a declared specialism, alongside care for adults over and under 65. It is operated by Somerset Care Limited, a regional provider with a named registered manager on site. The main limitation of this report is that the published summary provides ratings without the detailed observational evidence that would allow a fuller picture. That means this Family View cannot confirm what inspectors specifically saw in terms of staff warmth, food quality, dementia-environment design, or night staffing levels. Before you visit, prepare three questions: how many permanent staff are on the dementia unit after 8pm; how does the home adapt activities for residents who cannot join groups; and how and how often are families contacted when something changes. Those answers, combined with what you observe on arrival, will tell you more than a rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Fletcher House from Somerset Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Fletcher House from Somerset Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Professional nursing care in a welcoming Somerset setting
Compassionate Care in Wells at Fletcher House
When you're looking for specialist care that feels genuinely welcoming, Fletcher House in Wells offers both nursing and residential support in a pleasant, homely environment. This Somerset care home provides dedicated care for people living with dementia, as well as supporting both younger adults under 65 and older residents who need professional nursing or personal care.
Who they care for
Fletcher House specialises in dementia care and welcomes both younger adults under 65 and older residents. The home provides both nursing and residential care options.
The team here understands the particular needs of people living with dementia, offering specialist support within their nursing and residential care services. They're equipped to help residents at different stages of their dementia journey.
Management & ethos
The nursing and care teams here are known for their capable, professional approach. People notice how attentive the staff are to residents' needs, providing the kind of support that helps people feel properly looked after.
“Finding the right care home takes time, and visiting Fletcher House could help you get a feel for whether their approach matches what you're looking for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
