Fountains Lodge Care Home – Bupa
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds76
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-07-16
Save Fountains Lodge Care Home – Bupa to your shortlist
Keep a running list, add visit notes, and compare homes side-by-side. Free account — it takes a minute.
STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about residents gaining weight, rediscovering their appetite, and joining in with activities they can manage. The gardens provide peaceful moments outdoors, while entertainment and social events are thoughtfully adapted so everyone can take part in their own way. Several families mention how their relatives have settled in and seem content.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-07-16
Is this home safe?
Is the care effective?
Fountains Lodge was rated Good for effectiveness at its June 2019 inspection. The home is registered to provide nursing care and to support people living with dementia, physical disabilities, and sensory impairments, suggesting a broad clinical remit. No specific detail on care plan quality, GP access, dementia training, or food and nutrition was published in the available report text.Is this home caring?
Fountains Lodge was rated Good for caring at its June 2019 inspection. No direct quotes from residents or relatives were included in the available published text, and no specific inspector observations about staff interactions, use of preferred names, or responses to distress were recorded. The Good rating indicates that inspectors were satisfied with the culture of care at the time.Is the home responsive?
Fountains Lodge was rated Good for responsiveness at its June 2019 inspection. The home is registered across a broad range of needs including dementia, physical disabilities, and sensory impairments, suggesting it aims to tailor care to individuals. No specific detail on activity programmes, individual engagement, end-of-life care, or how the home responds to complaints was included in the published text.Is the home well-led?
Fountains Lodge was rated Good for leadership at its June 2019 inspection, having previously been rated Requires Improvement. Mrs Louise Suzanne Eastwood is the named registered manager, and Mr Donald Day is the nominated individual for the provider, Bupa Care Homes (ANS) Limited. No specific detail on management visibility, staff culture, governance processes, or how the home handles complaints was included in the published text.
Source: CQC inspection report →
What the evidence base says
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities and sensory impairments alongside those living with dementia. For residents with dementia, the consistency of familiar faces seems particularly important. Families describe how staff remember their relatives' preferences and quirks, maintaining those small dignities that matter when so much else is changing. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Fountains Lodge Care Home achieved a Good rating across all five inspection domains, improving from a previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about residents gaining weight, rediscovering their appetite, and joining in with activities they can manage. The gardens provide peaceful moments outdoors, while entertainment and social events are thoughtfully adapted so everyone can take part in their own way. Several families mention how their relatives have settled in and seem content.
What inspectors have recorded
What stands out in family feedback is how staff keep in touch — calling with updates, staying accessible during visits, and helping families feel connected even when they can't be there. The warmth extends beyond care staff too, with reception, housekeeping and kitchen teams all contributing to the atmosphere. Some concerns have been raised about staffing levels, though most families describe attentive, respectful care.
How it sits against good practice
If you're weighing up care options in Tunbridge Wells, visiting Fountains Lodge could help you get a feel for whether their approach to building genuine relationships might suit your family.
Worth a visit
Fountains Lodge Care Home, on London Road in Tunbridge Wells, was rated Good at its most recent inspection in June 2019, with Good awarded in every domain: Safe, Effective, Caring, Responsive, and Well-led. Importantly, this represents an improvement from a previous Requires Improvement rating, which is a meaningful step in the right direction. The home is a 76-bed nursing home run by Bupa Care Homes, with a named registered manager in post. The main limitation of this report is that the published inspection text contains very little specific observational detail, meaning it is not possible to tell you exactly what inspectors saw, heard from residents, or found in records. The Good rating is real and worth noting, but the inspection is now more than five years old, which is a significant gap. Before deciding, visit in person, ask to see recent staffing rotas, speak to the manager about dementia training and night staffing levels, and if possible, talk to families who have relatives living there now.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Fountains Lodge Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Fountains Lodge Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and genuine relationships shape each day
Compassionate Care in Tunbridge Wells at Fountains Lodge Care Home
For families navigating dementia or physical disability care, Fountains Lodge Care Home in Tunbridge Wells offers something families consistently value: staff who genuinely know their residents. This established home supports people with sensory impairments, physical disabilities and dementia, with many families describing how their relatives have formed real connections with carers over months and years.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities and sensory impairments alongside those living with dementia.
For residents with dementia, the consistency of familiar faces seems particularly important. Families describe how staff remember their relatives' preferences and quirks, maintaining those small dignities that matter when so much else is changing.
“If you're weighing up care options in Tunbridge Wells, visiting Fountains Lodge could help you get a feel for whether their approach to building genuine relationships might suit your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Fountains Lodge Care Home achieved a Good rating across all five inspection domains, improving from a previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about residents gaining weight, rediscovering their appetite, and joining in with activities they can manage. The gardens provide peaceful moments outdoors, while entertainment and social events are thoughtfully adapted so everyone can take part in their own way. Several families mention how their relatives have settled in and seem content.
What inspectors have recorded
What stands out in family feedback is how staff keep in touch — calling with updates, staying accessible during visits, and helping families feel connected even when they can't be there. The warmth extends beyond care staff too, with reception, housekeeping and kitchen teams all contributing to the atmosphere. Some concerns have been raised about staffing levels, though most families describe attentive, respectful care.
How it sits against good practice
If you're weighing up care options in Tunbridge Wells, visiting Fountains Lodge could help you get a feel for whether their approach to building genuine relationships might suit your family.
Worth a visit
Fountains Lodge Care Home, on London Road in Tunbridge Wells, was rated Good at its most recent inspection in June 2019, with Good awarded in every domain: Safe, Effective, Caring, Responsive, and Well-led. Importantly, this represents an improvement from a previous Requires Improvement rating, which is a meaningful step in the right direction. The home is a 76-bed nursing home run by Bupa Care Homes, with a named registered manager in post. The main limitation of this report is that the published inspection text contains very little specific observational detail, meaning it is not possible to tell you exactly what inspectors saw, heard from residents, or found in records. The Good rating is real and worth noting, but the inspection is now more than five years old, which is a significant gap. Before deciding, visit in person, ask to see recent staffing rotas, speak to the manager about dementia training and night staffing levels, and if possible, talk to families who have relatives living there now.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Fountains Lodge Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Fountains Lodge Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and genuine relationships shape each day
Compassionate Care in Tunbridge Wells at Fountains Lodge Care Home
For families navigating dementia or physical disability care, Fountains Lodge Care Home in Tunbridge Wells offers something families consistently value: staff who genuinely know their residents. This established home supports people with sensory impairments, physical disabilities and dementia, with many families describing how their relatives have formed real connections with carers over months and years.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities and sensory impairments alongside those living with dementia.
For residents with dementia, the consistency of familiar faces seems particularly important. Families describe how staff remember their relatives' preferences and quirks, maintaining those small dignities that matter when so much else is changing.
Management & ethos
What stands out in family feedback is how staff keep in touch — calling with updates, staying accessible during visits, and helping families feel connected even when they can't be there. The warmth extends beyond care staff too, with reception, housekeeping and kitchen teams all contributing to the atmosphere. Some concerns have been raised about staffing levels, though most families describe attentive, respectful care.
The home & environment
The home's approach to meals seems to make a real difference, with families noticing improved appetite and nutrition in their relatives. The outdoor spaces give residents fresh air and a change of scene. Entertainment programmes bring variety to the weeks, with activities planned so people at different stages can enjoy what works for them.
“If you're weighing up care options in Tunbridge Wells, visiting Fountains Lodge could help you get a feel for whether their approach to building genuine relationships might suit your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
