Dementia Care Home

Guisborough Manor Care Home

Woodhouse Triangle, Guisborough, Yorkshire, TS14 6QU

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds63
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2023-06-14

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Families describe the staff as friendly and approachable, creating a welcoming atmosphere for visitors. The care team shows genuine warmth in their daily interactions, helping both residents and relatives feel comfortable during visits.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement62
  • Food quality62
  • Healthcare68
  • Management & leadership73
  • Resident happiness68
Section 02

What inspectors found

Inspected 2023-06-14

  • Is this home safe?

    Good
    The Safe domain was rated Good at the May 2023 inspection. This suggests that medicines management, staffing arrangements, and risk assessments were broadly satisfactory. The published summary does not include specific detail about night staffing ratios, agency staff usage, falls management, or how the home learns from incidents. No concerns or requirement actions were recorded in this domain.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the May 2023 inspection. This covers care planning, staff training, healthcare access, and food. The published summary does not describe dementia training content, how often care plans are reviewed, whether families are involved in care plan updates, or how the home manages GP access and health monitoring. No concerns were recorded in this domain.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the May 2023 inspection. This domain covers staff warmth, dignity, respect, and independence. The published summary does not include any inspector observations about how staff interacted with residents, whether residents were addressed by preferred names, or how privacy was maintained during personal care. No concerns were recorded in this domain.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the May 2023 inspection. This covers activities, individual engagement, complaint handling, and end-of-life planning. The published summary does not describe the activity programme, how activities are tailored to people living with dementia, whether one-to-one engagement is available for residents who cannot join groups, or how end-of-life preferences are recorded and reviewed. No concerns were recorded in this domain.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the May 2023 inspection. A named registered manager, Mrs Hayley Louise Robertshaw, is confirmed as in post, alongside a nominated individual, Mrs Alison Mary Corner. The published summary does not describe manager visibility on the floor, staff feedback mechanisms, governance systems, or how the home responds to complaints and incidents. No concerns were recorded in this domain.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in dementia care and supports adults over 65 with varying care needs. For those living with dementia, the team brings understanding to daily care routines. The home's approach focuses on maintaining dignity and comfort as residents' needs change. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Guisborough Manor Care Home received a Good rating across all five inspection domains, which translates to a solid but not exceptional Family Score of 74. The published report contains limited specific detail, so several areas cannot be scored higher without direct evidence from inspector observations, resident testimony, or record reviews.

Homes in North East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Families describe the staff as friendly and approachable, creating a welcoming atmosphere for visitors. The care team shows genuine warmth in their daily interactions, helping both residents and relatives feel comfortable during visits.

Lens 02

What inspectors have recorded

Staff demonstrate real compassion during end-of-life care, providing dignified support that families remember gratefully. However, some have noted that even dedicated staff can be overstretched at times, which may affect consistency of care delivery.

Lens 03

How it sits against good practice

Understanding how a home handles both daily care and life's most challenging moments helps families make informed choices.

DCC Recommendation

Worth a visit

Guisborough Manor Care Home, in Guisborough, North Yorkshire, was rated Good across all five inspection domains at its inspection in May 2023. The home is registered to care for up to 63 adults over 65, including people living with dementia, and is operated by St. Martin's Care Limited. A named registered manager is confirmed as in post. All five domains, covering safety, effectiveness, caring, responsiveness, and leadership, were judged Good, which places the home in the majority of care homes nationally that achieve this standard. The main limitation of this report is that the published inspection summary contains very little specific detail. There are no inspector observations, no quotes from residents or relatives, and no descriptions of what daily life actually looks like for your parent. A Good rating is a positive baseline, but it tells you relatively little about whether this is the right home for your mum or dad specifically. Before making a decision, visit in person, ask to see the dementia training records and a sample care plan, and find out how many staff are on the night shift. Ask who your main point of contact will be and how they communicate with families when something changes.

The three questions to ask when you visit

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In Their Own Words

How Guisborough Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Guisborough Manor Care Home says about itself

Skilled end-of-life support in a comfortable Guisborough setting

Dedicated residential home Support in Guisborough

When families face difficult final chapters, they need carers who understand what matters most. Guisborough Manor Care Home provides dementia and residential care for older adults in a well-maintained environment. The home has shown particular strength in supporting residents and families through end-of-life transitions.

Care & specialisms

Who they care for

    The home specialises in dementia care and supports adults over 65 with varying care needs.

    How they describe their dementia care

    For those living with dementia, the team brings understanding to daily care routines. The home's approach focuses on maintaining dignity and comfort as residents' needs change.

    “Understanding how a home handles both daily care and life's most challenging moments helps families make informed choices.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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