Hadrian Park Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds74
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2023-06-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe feeling welcomed from their first contact, with staff taking time to understand residents' individual needs during the transition to care. The atmosphere extends to regular visitors and even family pets, with several people mentioning how staff create genuine connections with both residents and their relatives.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2023-06-15
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2023 inspection. This domain covers whether staff have the skills and training to meet residents' needs, whether care plans are personalised and regularly reviewed, and whether residents have timely access to healthcare professionals including GPs and specialists. The home lists dementia, learning disabilities, mental health conditions, and physical disabilities as specialisms, which places significant demands on training. No specific detail about training content, care plan examples, or healthcare access arrangements is included in the published summary.Is this home caring?
The Caring domain was rated Good at the May 2023 inspection. This domain assesses whether staff treat residents with kindness, respect, and dignity, whether residents are supported to maintain independence, and whether privacy is protected. A Good rating here is meaningful because it is the domain most directly linked to daily experience. However, the published summary contains no direct quotes from residents or relatives, and no specific inspector observations about staff interactions, use of preferred names, or response to distress are recorded.Is the home responsive?
The Responsive domain was rated Good at the May 2023 inspection. Responsiveness covers whether care is tailored to individual needs and preferences, whether activities are meaningful and varied, whether complaints are handled well, and whether end-of-life care is planned in advance. The home supports a wide range of needs including dementia and mental health conditions, which requires a genuinely individualised approach to activities and engagement. No specific examples of activity programmes, individual engagement plans, or complaints handling are included in the published summary.Is the home well-led?
The Well-led domain was rated Good at the May 2023 inspection, representing a recovery from the previous Requires Improvement rating. A named registered manager, Mrs Jessica Lee Ayre, and a nominated individual, Ms Rachel Louise Harvey, are confirmed in post. Good Well-led ratings typically indicate that governance systems are functioning, staff are supported to raise concerns, and the home has a clear improvement culture. The improvement trajectory is particularly significant: it indicates the leadership team identified what was going wrong and acted on it. No detail about manager tenure, staff survey findings, or specific governance processes is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults of all ages with physical disabilities, learning disabilities and mental health conditions. They also provide dementia care within a specialist unit. The dementia unit operates separately from the main home, with its own staff team and routines. Families considering this unit should visit specifically to understand the environment and approach, as experiences have differed notably from the main building. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hadrian Park scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to Good across all five inspection domains. The score sits in the positive-but-general band because the published inspection text provides limited specific observations, quotes, or detail beyond domain-level ratings.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe feeling welcomed from their first contact, with staff taking time to understand residents' individual needs during the transition to care. The atmosphere extends to regular visitors and even family pets, with several people mentioning how staff create genuine connections with both residents and their relatives.
What inspectors have recorded
Staff demonstrate real skill in supporting residents with complex medication routines and nutritional needs, with families noting improvements in relatives who'd previously struggled with eating or taking tablets. Communication varies between the different units, and while many families feel well-informed about their loved one's care, others have raised concerns about incident reporting and supervision standards in certain areas of the home.
How it sits against good practice
With such varying experiences between units, taking time to visit different areas of Hadrian Park will help you understand whether it offers the right environment for your family member.
Worth a visit
Hadrian Park in Billingham was rated Good at its most recent inspection in May 2023, with all five domains, including Safe, Effective, Caring, Responsive, and Well-led, receiving a Good rating. This is a meaningful improvement from its previous Requires Improvement rating and suggests the home identified its shortfalls and acted on them. The home is run by Care UK Community Partnerships Ltd and has a named registered manager in post. With 74 beds and specialisms covering dementia, mental health conditions, learning disabilities, and physical disabilities, it supports a broad range of needs. The main limitation for families is that the published inspection summary is brief and does not include the specific observations, staff-resident interactions, or relative quotes that would allow a more detailed assessment of daily life at the home. The score of 74 reflects genuine positives, particularly the improvement trajectory and Good ratings across all domains, but many of the questions families care most about, including night staffing ratios, food quality, dementia-specific activities, and how families are kept informed, are simply not answered in the available text. Visit the home in person, ask to see last week's actual staffing rota (not a template), and observe how staff interact with your parent in corridors and communal spaces.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hadrian Park Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hadrian Park Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs across two distinct units
Residential home in Billingham: True Peace of Mind
Families seeking care for relatives with learning disabilities, mental health conditions or dementia often find reassurance at Hadrian Park in Billingham. This North East home provides support across different units, with many families praising the cleanliness and friendly approach of staff. However, experiences have varied significantly between units, making it especially important to visit and assess which area would best suit your loved one.
Who they care for
The home cares for adults of all ages with physical disabilities, learning disabilities and mental health conditions. They also provide dementia care within a specialist unit.
The dementia unit operates separately from the main home, with its own staff team and routines. Families considering this unit should visit specifically to understand the environment and approach, as experiences have differed notably from the main building.
“With such varying experiences between units, taking time to visit different areas of Hadrian Park will help you understand whether it offers the right environment for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hadrian Park scores 74 out of 100, reflecting a genuine improvement from its previous Requires Improvement rating to Good across all five inspection domains. The score sits in the positive-but-general band because the published inspection text provides limited specific observations, quotes, or detail beyond domain-level ratings.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe feeling welcomed from their first contact, with staff taking time to understand residents' individual needs during the transition to care. The atmosphere extends to regular visitors and even family pets, with several people mentioning how staff create genuine connections with both residents and their relatives.
What inspectors have recorded
Staff demonstrate real skill in supporting residents with complex medication routines and nutritional needs, with families noting improvements in relatives who'd previously struggled with eating or taking tablets. Communication varies between the different units, and while many families feel well-informed about their loved one's care, others have raised concerns about incident reporting and supervision standards in certain areas of the home.
How it sits against good practice
With such varying experiences between units, taking time to visit different areas of Hadrian Park will help you understand whether it offers the right environment for your family member.
Worth a visit
Hadrian Park in Billingham was rated Good at its most recent inspection in May 2023, with all five domains, including Safe, Effective, Caring, Responsive, and Well-led, receiving a Good rating. This is a meaningful improvement from its previous Requires Improvement rating and suggests the home identified its shortfalls and acted on them. The home is run by Care UK Community Partnerships Ltd and has a named registered manager in post. With 74 beds and specialisms covering dementia, mental health conditions, learning disabilities, and physical disabilities, it supports a broad range of needs. The main limitation for families is that the published inspection summary is brief and does not include the specific observations, staff-resident interactions, or relative quotes that would allow a more detailed assessment of daily life at the home. The score of 74 reflects genuine positives, particularly the improvement trajectory and Good ratings across all domains, but many of the questions families care most about, including night staffing ratios, food quality, dementia-specific activities, and how families are kept informed, are simply not answered in the available text. Visit the home in person, ask to see last week's actual staffing rota (not a template), and observe how staff interact with your parent in corridors and communal spaces.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hadrian Park Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hadrian Park Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist support for complex needs across two distinct units
Residential home in Billingham: True Peace of Mind
Families seeking care for relatives with learning disabilities, mental health conditions or dementia often find reassurance at Hadrian Park in Billingham. This North East home provides support across different units, with many families praising the cleanliness and friendly approach of staff. However, experiences have varied significantly between units, making it especially important to visit and assess which area would best suit your loved one.
Who they care for
The home cares for adults of all ages with physical disabilities, learning disabilities and mental health conditions. They also provide dementia care within a specialist unit.
The dementia unit operates separately from the main home, with its own staff team and routines. Families considering this unit should visit specifically to understand the environment and approach, as experiences have differed notably from the main building.
Management & ethos
Staff demonstrate real skill in supporting residents with complex medication routines and nutritional needs, with families noting improvements in relatives who'd previously struggled with eating or taking tablets. Communication varies between the different units, and while many families feel well-informed about their loved one's care, others have raised concerns about incident reporting and supervision standards in certain areas of the home.
The home & environment
The home maintains high standards of cleanliness throughout, something families consistently notice and appreciate. Regular trips out and varied activities give residents opportunities to stay engaged, though some people prefer to spend time in their rooms and staff check on them individually.
“With such varying experiences between units, taking time to visit different areas of Hadrian Park will help you understand whether it offers the right environment for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
