Hawthorn Manor Residential Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds37
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-10-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership70
- Resident happiness70
What inspectors found
Inspected 2022-10-14
Is this home safe?
Is the care effective?
Hawthorn Manor Residential Home received a Good rating for effectiveness at its January 2026 inspection. Dementia, physical disabilities, and sensory impairment are registered specialisms, indicating the home holds itself out as capable of supporting complex needs. The published report does not include specific detail on care plan quality, dementia training content, GP access arrangements, medication management, or food and nutrition practice. No concerns related to effectiveness are recorded in the published findings.Is this home caring?
Hawthorn Manor Residential Home received a Good rating for caring at its January 2026 inspection. The published report does not include direct inspector observations of staff interactions, quotes from residents or relatives about how they are treated, or specific descriptions of how dignity and privacy are maintained in practice. No concerns related to caring are recorded in the published findings. Dementia is a listed specialism, which implies the home has considered how to support people whose ability to express preferences may be limited.Is the home responsive?
Hawthorn Manor Residential Home received a Good rating for responsiveness at its January 2026 inspection. The home supports residents with dementia, physical disabilities, and sensory impairment, which requires a meaningful level of individual tailoring in daily routines and activities. The published report does not describe the activity programme, one-to-one engagement, how individual preferences are identified and acted upon, or how the home responds to complaints. No concerns related to responsiveness are recorded in the published findings.Is the home well-led?
Hawthorn Manor Residential Home received a Good rating for leadership at its January 2026 inspection. A named registered manager, Miss Victoria Louise Knight, and a nominated individual, Mr Baljit Singh Sangher, are confirmed as being in post. The published report does not describe the manager's visibility on the floor, how staff are supported or supervised, how the home responds to feedback, or the quality of governance systems such as audits and incident reviews. No concerns related to leadership are recorded in the published findings.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, including those with physical disabilities and sensory impairments. They also provide dementia care services. Hawthorn Manor offers dementia care as part of their services. Families considering dementia care should visit to discuss how the home would meet their loved one's specific needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hawthorn Manor Residential Home was rated Good across all five inspection domains in January 2026, which is a solid result. However, because the published report text contains very limited specific detail, quotes, or direct observations, the family score sits in the mid-range rather than at the top of the Good band.
Homes in South East typically score 68–82.Worth a visit
Hawthorn Manor Residential Home at 369 Maidstone Road, Gillingham was rated Good across all five inspection domains at its most recent assessment in January 2026, with the report published in March 2026. The home supports up to 37 residents and specialises in dementia, physical disabilities, and sensory impairment alongside general residential care for older adults. A named registered manager and a nominated individual are confirmed as being in post, which is a basic but important marker of accountability. The overall Good rating is a positive starting point for any family considering this home. The main uncertainty here is a practical one: the published report text available for this assessment is very limited and does not include specific inspector observations, resident or relative quotes, or detail on staffing, activities, food, or care planning. A Good rating tells you the home met the standard at inspection, but it does not tell you what day-to-day life looks like for your parent. Before making any decision, visit the home at a mealtime or on a weekday afternoon to observe staff interactions at close quarters, ask the manager to walk you through the actual staffing rota for last week (not a template), and request a copy of a sample care plan so you can see how individual preferences are recorded.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hawthorn Manor Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hawthorn Manor Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Gillingham care home with gardens and dedicated activities team
Compassionate Care in Gillingham at Hawthorn Manor Residential Home
Hawthorn Manor Residential Home in Gillingham provides residential care for older adults, including those with physical disabilities and sensory impairments. The home features pleasant outdoor spaces and focuses on keeping residents engaged through various activities. Families considering care options will want to visit and discuss their loved one's specific needs with the team.
Who they care for
The home cares for adults over 65, including those with physical disabilities and sensory impairments. They also provide dementia care services.
Hawthorn Manor offers dementia care as part of their services. Families considering dementia care should visit to discuss how the home would meet their loved one's specific needs.
“The home's location in Gillingham offers easy access for visiting families from across the South East.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hawthorn Manor Residential Home was rated Good across all five inspection domains in January 2026, which is a solid result. However, because the published report text contains very limited specific detail, quotes, or direct observations, the family score sits in the mid-range rather than at the top of the Good band.
Homes in South East typically score 68–82.Worth a visit
Hawthorn Manor Residential Home at 369 Maidstone Road, Gillingham was rated Good across all five inspection domains at its most recent assessment in January 2026, with the report published in March 2026. The home supports up to 37 residents and specialises in dementia, physical disabilities, and sensory impairment alongside general residential care for older adults. A named registered manager and a nominated individual are confirmed as being in post, which is a basic but important marker of accountability. The overall Good rating is a positive starting point for any family considering this home. The main uncertainty here is a practical one: the published report text available for this assessment is very limited and does not include specific inspector observations, resident or relative quotes, or detail on staffing, activities, food, or care planning. A Good rating tells you the home met the standard at inspection, but it does not tell you what day-to-day life looks like for your parent. Before making any decision, visit the home at a mealtime or on a weekday afternoon to observe staff interactions at close quarters, ask the manager to walk you through the actual staffing rota for last week (not a template), and request a copy of a sample care plan so you can see how individual preferences are recorded.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hawthorn Manor Residential Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hawthorn Manor Residential Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Gillingham care home with gardens and dedicated activities team
Compassionate Care in Gillingham at Hawthorn Manor Residential Home
Hawthorn Manor Residential Home in Gillingham provides residential care for older adults, including those with physical disabilities and sensory impairments. The home features pleasant outdoor spaces and focuses on keeping residents engaged through various activities. Families considering care options will want to visit and discuss their loved one's specific needs with the team.
Who they care for
The home cares for adults over 65, including those with physical disabilities and sensory impairments. They also provide dementia care services.
Hawthorn Manor offers dementia care as part of their services. Families considering dementia care should visit to discuss how the home would meet their loved one's specific needs.
“The home's location in Gillingham offers easy access for visiting families from across the South East.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
