Dementia Care Home

Mary & Joseph House

217 Palmerston Street, Manchester, Greater Manchester, M12 6PT

Residential homes, Rehabilitation (illness/injury)

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
88/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes, Rehabilitation (illness/injury)

Families Rate The Staff90 / 100

Staff warmth score

“Well Looked After”85%

of reviewers answered yes

Good to know

  • Registered beds41
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Substance misuse problems
  • Last inspected2019-08-07

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth90
  • Compassion & dignity90
  • Cleanliness82
  • Activities & engagement80
  • Food quality78
  • Healthcare82
  • Management & leadership90
  • Resident happiness85
Section 02

What inspectors found

Inspected 2019-08-07

  • Is this home safe?

    Outstanding
    The inspection rated this domain Outstanding, the highest possible rating. This indicates inspectors found strong systems for keeping people safe, including medicines management, safeguarding, and staffing arrangements. The full published report does not include granular detail on night staffing ratios or specific incident-learning examples in the summary available. The home cares for people with a wide range of needs including dementia, mental health conditions, physical disabilities, and substance misuse, which means safe care requires particularly careful planning.
    Verified by inspector
  • Is the care effective?

    Outstanding
    The effective domain was rated Outstanding, covering training, care planning, healthcare access, and nutrition. The home supports people with dementia, mental health conditions, physical disabilities, and substance misuse, which demands a broad and well-maintained staff training programme. The published summary does not include specific detail on care plan review frequency, dementia training content, or GP access arrangements. The home is registered for both residential care and rehabilitation following illness or injury, suggesting a clinical dimension to its work.
    Verified by inspector
  • Is this home caring?

    Outstanding
    The caring domain was rated Outstanding, covering staff warmth, dignity, respect, and support for independence. This is the domain that matters most to families in our review data: staff warmth appears in 57.3% of positive reviews and compassion and dignity in 55.2%. An Outstanding rating here means inspectors saw something genuinely above the standard expected. Without the full narrative report, specific observations or quotes from residents and relatives recorded during the inspection are not available in the summary provided.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Outstanding
    The responsive domain was rated Outstanding, covering activities, individualised engagement, and how well the home meets people's changing needs. The home supports a wide range of people including those with dementia, mental health conditions, and physical disabilities, which makes genuinely responsive care more complex to achieve. The inspection summary does not include detail on the activities programme, one-to-one engagement for people who cannot join group sessions, or how the home handles end-of-life planning.
    Verified by inspector
  • Is the home well-led?

    Outstanding
    The well-led domain was rated Outstanding, with Mrs Julie Hoszowskyjnamed as the registered manager and also as the nominated individual for the provider organisation, The Joseph Cox Charity. This dual role means she carries significant responsibility for both day-to-day management and organisational governance. An Outstanding rating here means inspectors found strong leadership, a positive culture, and effective systems for monitoring and improving quality. The inspection summary does not include detail on staff turnover, manager tenure, or how the home handles complaints.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team supports adults both under and over 65 with a range of needs including dementia, mental health conditions, physical disabilities and substance misuse problems. People have found the substance misuse support particularly helpful, with residents successfully managing alcohol withdrawal and recovery. The home provides dementia care alongside their other specialist services. This means they can support people who might have dementia along with other health conditions or care needs. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

88/ 100

DCC Family Score

Mary and Joseph House achieved an Outstanding rating across all five inspection domains, which places it in the top tier of care homes nationally. The score reflects that strength while being honest that the last full published inspection was in February 2021, meaning some of the detail behind those ratings is now several years old.

Homes in North West typically score 68–82.
DCC Recommendation

Worth a visit

Mary and Joseph House, on Palmerston Street in Manchester, was rated Outstanding across every domain at its last full inspection in February 2021, with that rating confirmed as still standing following a monitoring review in July 2023. An Outstanding rating in all five areas is genuinely rare: only a small fraction of care homes in England achieve it, and doing so across safe, effective, caring, responsive, and well-led at the same time signals a consistently high standard of practice at the time of inspection. The honest caution for you is that the detailed inspection findings underpinning this rating are from early 2021, which means you are relying on evidence that is now more than four years old. Care homes can change significantly in that time, particularly if key staff or the registered manager move on. Mrs Julie Hoszowskyjis named as the registered manager. When you visit, ask whether she is still in post, how staffing has changed since 2021, and request a tour that lets you observe staff interactions directly rather than relying on the published rating alone.

The three questions to ask when you visit

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In Their Own Words

How Mary & Joseph House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Mary & Joseph House says about itself

Specialist support that helps people rebuild their lives

Mary & Joseph House – Your Trusted residential home,rehabilitation (illness/injury)

Mary & Joseph House in Manchester brings together expertise in several complex areas of care, from substance misuse recovery to dementia support. The home works with adults of all ages who need specialised help, whether they're dealing with mental health conditions, physical disabilities, or addiction challenges. People describe a service that runs smoothly and maintains consistent standards.

Care & specialisms

Who they care for

    The team supports adults both under and over 65 with a range of needs including dementia, mental health conditions, physical disabilities and substance misuse problems. People have found the substance misuse support particularly helpful, with residents successfully managing alcohol withdrawal and recovery.

    How they describe their dementia care

    The home provides dementia care alongside their other specialist services. This means they can support people who might have dementia along with other health conditions or care needs.

    “If you're looking for somewhere that understands complex care needs, it's worth getting in touch to see how they might help.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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