Who they care for

The home specialises in dementia care alongside support for physical disabilities, welcoming adults across different age groups. With permanent staffing rather than agency rotation, your parent will see familiar faces consistently rather than a changing roster of unfamiliar carers.

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Who they care for

• {"_thumbnail_id":"381215","county":"Yorkshire","_county":"field_6984c81707f16","postcode":"S64 0QG","_postcode":"field_6984c857ad520","headline":"Montagu Hall Care Home – Expert Care in Mexborough","_headline":"field_6984c8d0ad52b","description":"Montagu Hall Care Home is a care home near Mexborough in the Yorkshire & Humberside. Purposefully designed care home with specialised dementia support","_description":"field_6984c901ad530","gmb_name":"Montagu Hall Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nHarlington Rd, Mexborough S64 0QG","_gmb_address":"field_6984c936ad533","gmb_phone":"01709 257155","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.8","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Purposefully designed care home with specialised dementia support","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Aged Care","_gmb_business":"field_69a771cc07ed9","copy_intro":"Montagu Hall Care Home in Mexborough offers specialised care for adults with dementia, physical disabilities, and those both under and over 65. This purpose-built facility features hotel-standard furnishings and en-suite facilities throughout, creating a dignified environment for residents and their visitors.","_copy_intro":"field_69a7744107eda","copy_specialisms":"The home specialises in dementia care alongside support for physical disabilities, welcoming adults across different age groups. With permanent staffing rather than agency rotation, your parent will see familiar faces consistently rather than a changing roster of unfamiliar carers.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Families considering Montagu Hall might find it helpful to arrange a personal visit to discuss their loved one's specific care needs.","_copy_closing":"field_69a7749607ee0","address_1":"Harlington Road","_address_1":"field_6984c77407f13","town_city":"Mexborough","_town_city":"field_6984c78607f15","local_authority":"Doncaster","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-11-27T08:08:36Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-17982809649","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/danforthcarehomes.co.uk\/care-homes\/montagu-hall\/?utm_source=google&utm_medium=organic&utm_campaign=gbp_montagu-hall","_sitelink":"field_6984c8a6ad528","service_provider":"Danforth Care Mexborough Limited","_service_provider":"field_6984c8adad529","regional_location":"Yorkshire & Humberside","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNy3yZ4umO_4LSJTGZS8N_v9Yb870IUB8apaGY2","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Montagu+Hall+Care+Home\/@53.4995751,-1.278987,17z\/data=!3m1!4b1!4m6!3m5!1s0x487973f40330900b:0xa4d7efeec954f12f!8m2!3d53.4995751!4d-1.278987!16s%2Fg%2F11vkg7cz1x","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Outstanding","_cqc_rating":"field_6984c948ad535","cqc_score":"1.0","_cqc_score":"field_6984c96bad536","star_rating_count":"23.0","_star_rating_count":"field_6984c9aaad53b","copy_dementia_":"As a specialist dementia care provider, Montagu Hall has purpose-built facilities designed to support people with cognitive impairment. The home maintains consistent staffing patterns to help your parent feel secure with familiar carers.","_copy_dementia_":"field_69a7748807edf","_edit_lock":"1773687273:1","_sq_sla":"backend","_edit_last":"1","_wp_page_template":"default","address_2":"","_address_2":"field_6984c77f07f14","specialisms":"4","_specialisms":"field_6984c896ad526","screengrab":"","_screengrab":"field_6984c8d7ad52c","gmb_email":"","_gmb_email":"field_6984c985ad538","features":"6","_features":"field_6984c9c6ad53e","copy_what_people_say":"","_copy_what_people_say":"field_69a7744a07edb","copy_facilities":"","_copy_facilities":"field_69a7745807edc","copy_management":"","_copy_management":"field_69a7746a07edd","postcode_relationship":"11966","_postcode_relationship":"field_69bb02cad9442","latitude":"53.502047","_latitude":"field_69875b180a63e","longitude":"-1.2779","_longitude":"field_69875b210a63f","review_data":"[Lynn Grant] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Thank you for building this beautiful new luxury care home in Mexborough and for the caring staff currently looking after my Mum having respite care after a near fatal illness. The decor is of a luxury hotel and the staff I have met understand what you are going through and show care and warmth and respect for your loved one. | [Andy Gibb] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Just had a tour around the new home, wow. Huge thank you Julie the manager for been so welcoming, looking forward to the opening viewing day on the 15th November. | [Chris Calvert] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: We were looking for a home in the Rotherham area for my mother in law . Montagu is a million miles ahead of all the rest of. The building is purpose built, brand new and decorated to a very high standard. This makes it a pleasure to stay and visit. Montagu should have a classification on google of 6* . We all know that the building your loved one spends the last years of their life is one part of the equation. The second part is the staff . All the staff at Montagu have been fantastic. So caring . It\u2019s great to see all the same faces day after day and week after week . Not agency workers who change daily like you see at other homes . Montagu is highly recommended, please go and see for yourself you\u2019re going to be pleasantly surprised. | [martin lowe] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My father is in Montagu care home and has been since March 2024. The care and compassion to residents is second to none. Food is served fresh daily with a fantastic chef and varied menu. Senior staff\/management are very caring and knowledgeable in what they do proving excellent information and care 24\/7. A well deserved 5 star experience!! | [Anne-Marie] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: 24\/6 edit: that, why did my mum ask for a copy of the contract, why did we search their website and why did she phone head office asking those questions? My mum signed the contract for my godmother to go into Montague Hall and has put in for legal guardianship following instructions from social services. She is a contact on all my godmother medical and finances as my godmother has dementia. Since I phoned for an ambulance, the care home now refuse to phone my mum or have any dealings with her. All she gets met with is 'do you have poa'. There is also a safe guarding concern lodged and being investigated as the care home have managed to overdose my godmother twice since we moved her in in March this year. We moved her into Montague thinking it was the best place for her. How wrong were we. We are literally sat watching them slowly kill her off and there's nothing we can do about it. We moved my godmother into Montague Hall after her spending several weeks in a different home that just wasn't for her. We've spoke to friends who have a loved one in here and have had a look round etc. It appeared to tick all the boxes and everything staff said seemed really good. She has now been in around a month and it appears we made a massive mistake moving her in here. They let her stay in bed all day which we've asked several times to not do as it is doing her mobility more harm than good. Apparently they can't make her stay up. She was in the same clothes for 2 days and even slept in them. They have not been using the barrier cream prescribed to stop sores in the groin. They aren't making sure she brushes her teeth, (she has special toothpaste from the dentist) or has a wash\/ shower or bath. They don't encourage her to take part in activities which was partly why we chose this home as the activities looked great. She has bowel incontinence and have left her in soiled sheets and underwear for god knows how long. We've told the staff where the batteries are for her hearing aids and everytime we go, they're not working. She has meds to help her go to the toilet as she sometimes gets blocked up. We have advised the staff I don't know how many times, that if they give her one every day then she is going to have whopping accidents. They tell us they have to give her whats been prescribed but they aren't giving her the pain meds prescribed? So which is it? My godmother has dementia but they have said she has the capacity to day if she wants to go back to her room or not but if she decided she wanted to try and get out then they'd stop her. In the time she has been here they've now managed to overdose her twice! We fought tooth and nail to get my godmother into this home and it feels like all we've done is sign her death sentence. She's either going to waste away or they're going to kill her by overdosing her! \u00a31,100 a week for a fast track to her coffin. As grim as the other care home was, at least they got her mobile again and basic care needs were provided. Montague know everything that happened in the previous home but yet they are currently worse than the previous place and the staff and management just don't seem to give a crap and keep telling us they can't make her stay up till after dinner, they can't make her take part in activities, they can't make her have a shower etc etc etc. This is a 96 year old woman with diagnosed dementia and they say she has the capacity to make her own decisions! If that was the case she wouldn't be in a home in the first place and she would be dealing with her own health and finances but hey, what do we know! And this is a home that advertises they specialise in dementia care? | [Dub Bits] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Anybody who\u2019s been to look around a care home for their loved one, you need to visit Montegu Hall, it is by far the smartest and most luxurious care home. The residents are treat with dignity and with a full calendar each month of activities to join in with and trips out galore, your beloved family member will never be bored. | [Liz Pat] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Beautiful home. Rooms are like a hotel with en suite wet room. Staff very friendly. | [Amanda Robinson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I have had the wonderful pleasure of visiting Montagu hall care home today and wow the team are fantastic and the welcome was wonderful, also great food provided by the talented chef. Thank you to you all for your hospitality. | [Paul Garland] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: This care home is well set out, visited as we were invited as part of the RBL, were a member of the Heritage club gave a talk on Mexborough's First World War armed forces | [Karen Wordsworth] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I have visited Montagu Hall and I found it a lovely place, which is friendly, clean and tidy with all the staff welcoming. | [Louise Large] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I am a new member to the team everyone is very welcoming and friendly. Very person centred care! Lovely place! | [Jamie Earp] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Truly a 5 Star home, with attention to the residents and their wellbeing being top of the list. | [Ian Silver] 4\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Very nice place when for a coffee morning, very friendly staff, friendly place. | [Anna Smithson] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Great team of staff, all very friendly and reliable | [Diane Turner] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Beautiful care home | [dean bristow] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Beautiful place and fantastic team.","_review_data":"field_69ca61fad6d61","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Caring\/Compassionate","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Professional\/Skilled","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Food Quality","_features_3_featurename":"field_69873d298bae0","features_4_featurename":"Management\/Leadership","_features_4_featurename":"field_69873d298bae0","features_5_featurename":"Communication with Family","_features_5_featurename":"field_69873d298bae0","cqcbc_location_id":"1-17982809649","cqcbc_provider_id":"1-16661564777","cqcbc_provider_name":"Montagu Hall Care Home","cqcbc_brand_name":"BRAND Welltower","cqcbc_local_authority":"Doncaster","cqcbc_address_line1":"Harlington Road","cqcbc_town_city":"Mexborough","cqcbc_county":"","cqcbc_region":"Yorkshire & Humberside","cqcbc_postcode":"S64 0QG","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"","cqcbc_website":"https:\/\/danforthcarehomes.co.uk\/care-homes\/montagu-hall\/?utm_source=google&utm_medium=organic&utm_campaign=gbp_montagu-hall","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2023-11-08","cqcbc_dormancy":"N","cqcbc_number_of_beds":"66","cqcbc_service_type":"Residential homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Outstanding","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Outstanding","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Outstanding","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-09-18","cqcbc_last_inspection_date":"2025-09-18","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 00:58:38","cqcbc_family_score":"79","cqcbc_score_staff_warmth":"85","cqcbc_score_compassion_dignity":"85","cqcbc_score_resident_happiness":"78","cqcbc_score_cleanliness":"72","cqcbc_score_management_leadership":"85","cqcbc_score_activities_engagement":"72","cqcbc_score_food_quality":"65","cqcbc_score_healthcare":"72","cqcbc_score_explanation":"Montagu Hall scores well above average, driven by Outstanding ratings in Caring and Well-led, which together carry the heaviest weight in our family scoring model. Scores for food, activities, and cleanliness reflect Good ratings with limited published detail rather than any specific concern.","cqcbc_checklist_verified":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The Caring domain was rated Outstanding, which requires inspectors to find consistent, specific evidence of warm and respectful staff interactions rather than mere compliance.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Well-led was rated Outstanding, indicating inspectors found strong, visible leadership with clear governance and a positive culture.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"An Outstanding Caring rating encompasses dignity and respect as core criteria; inspectors must observe these consistently to award this grade.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Home learns from incidents\",\"detail\":\"An Outstanding Well-led rating requires evidence that the home uses incidents, complaints, and audits to drive improvement rather than simply record them.\",\"source\":\"Inspector domain rating, inspection September 2025\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staffing levels adequate\",\"detail\":\"The Safe domain was rated Good, which covers staffing levels as a criterion, but the published report text does not include specific rota data or staff-to-resident ratios.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The Effective domain was rated Good and the home lists dementia as a specialism, suggesting training is in place, but the published text does not detail the content or frequency of dementia training.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good Effective rating requires care plans to be present and person-centred, but the published findings do not describe specific examples of how individual histories or preferences are recorded.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Varied activity programme\",\"detail\":\"The Responsive domain was rated Good, which covers activities, but the published text does not describe the programme, its frequency, or how it is adapted for people with dementia.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Good food quality with choice\",\"detail\":\"A Good Effective rating includes food and nutrition as a criterion, but no specific observations about menu choice, mealtime experience, or dietary understanding are recorded in the published text.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The Safe domain, which includes infection control and cleanliness, was rated Good, but the published text does not include specific inspector observations about the condition of the premises.\",\"source\":\"Inspector domain rating, inspection September 2025\"},{\"title\":\"Families welcomed\",\"detail\":\"Outstanding Caring and Well-led ratings indicate a culture open to families, but specific evidence of how visiting, involvement in care planning, or communication with families is managed is not detailed in the published text.\",\"source\":\"Inspector domain rating, inspection September 2025\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Night staffing numbers\",\"detail\":\"The published findings do not record how many staff are on duty overnight or how the home manages incidents during night hours. Ask to see the actual night rota.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"The published text does not confirm whether the home uses agency staff, how frequently, and whether agency workers receive a dementia-specific induction before working on the unit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"No specific detail is recorded about how the home keeps families informed, including how quickly they respond to concerns or how they involve families in care reviews.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"The inspection does not state how often care plans are formally reviewed or updated when a person's condition changes.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No detail is recorded about whether Advance Care Plans or anticipatory care documents are in place, or how the home supports people and families through end of life.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"The home lists dementia as a specialism, but the published text does not describe specific environmental adaptations such as signage, colour contrasting, or sensory spaces.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"The published findings do not describe whether people with advanced dementia who cannot participate in group activities receive individual engagement.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No information is recorded about whether there is accessible outdoor space, and whether it can be used safely by people with dementia independently or with support.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"The Outstanding Caring rating suggests good practice, but the published text does not describe specific examples of how staff respond when someone with dementia becomes distressed or agitated.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"The pace of care, particularly at mealtimes and during personal care, is not described in the published findings. Observe this yourself during a visit.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Montagu Hall Care Home in Mexborough was rated Outstanding at its inspection in September 2025, with the full report published in November 2025. Inspectors awarded Outstanding in Caring and Well-led, and Good in Safe, Effective, and Responsive. An Outstanding Caring rating is awarded to fewer than five per cent of care homes in England and signals that inspectors found consistent, specific evidence of kind, dignified, and respectful treatment rather than general compliance.\n\nThe main limitation of this report is that the published inspection text available at the time of writing contains domain ratings but limited descriptive detail, so it is not possible to confirm specific observations about mealtimes, night staffing, activity programmes, or dementia environment design. These gaps do not indicate problems; they reflect the limits of what has been published so far. On your visit, ask the manager to show you last week's actual staffing rota including overnight cover, ask how many of those staff are permanent rather than agency, and spend time in a communal area watching how staff interact with your parent's potential neighbours when they are not expecting to be observed.","cqcbc_domain_safe":"{\"found\":\"The Safe domain was rated Good at the September 2025 inspection. This rating covers staffing levels, medicines management, infection control, and how the home responds to safeguarding concerns. The published inspection text does not include specific figures for staffing ratios or night cover, nor does it describe the outcomes of any medicines audits or safeguarding referrals. A Good rating means inspectors were satisfied that systems are in place and functioning, but it does not carry the weight of specific observed detail that an Outstanding rating would require.\",\"quotes\":[],\"family_meaning\":\"A Good Safe rating means inspectors found no significant concerns about how the home protects the people who live there, which is an important baseline. However, our Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that night staffing is the point where safety most commonly slips in care homes, even those with strong daytime ratings. The published findings do not confirm overnight staffing numbers for a 66-bed home, and this is the single most important question to ask before you make a decision. Agency staff reliance is the other key variable: consistent faces matter enormously for people with dementia, and high agency use can undermine even a well-intentioned home.\",\"evidence_base\":\"The 2026 Good Practice evidence review found that safety incidents, particularly falls and medication errors, are disproportionately concentrated on night shifts and at weekends, making these the periods most worth scrutinising when choosing a home for someone with dementia.\",\"watch_out\":\"Ask to see the actual staffing rota from last week, not a template. Count how many names appear on the night shift across seven days, and ask how many of those are permanent staff rather than agency. For a 66-bed home, two carers overnight would be a concern.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good. This covers care planning, dementia training, health monitoring, GP access, and nutrition. Montagu Hall lists dementia and physical disabilities as specialisms, which means inspectors will have looked specifically at whether care is tailored to these groups. A Good rating indicates the home meets expected standards in these areas. The published text does not record specific examples of care plan content, the dementia training curriculum, or how the home manages healthcare appointments for people who cannot advocate for themselves.\",\"quotes\":[],\"family_meaning\":\"Good Practice research identifies care plans as living documents: they should be updated whenever your parent's condition changes, not just at a scheduled annual review. Dementia-specific training is a particular gap to investigate, because a general care certificate does not prepare staff for the communication challenges, behavioural changes, or sensory needs that come with different types of dementia. The home's specialism in dementia is a positive signal, but ask what the training actually covers. Food quality is included in this domain and carries a weight of 20.9 per cent in our family review data; the published findings do not describe mealtime observations, which means you should watch closely how mealtimes are managed on your visit.\",\"evidence_base\":\"The 2026 evidence review found that dementia-specific training, covering non-verbal communication, sensory changes, and behaviour as a form of communication, produces measurably better outcomes than generic care training, and that homes where staff can describe a person's individual triggers and preferences outperform those relying on generalised dementia awareness.\",\"watch_out\":\"Ask the manager: what does your dementia training cover, and how recently did the care staff on the unit complete it? Then ask to see one anonymised care plan and check whether it records your parent's life history, preferred routines, food preferences, and what helps when they are distressed.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Outstanding, the highest available grade. This is the rarest rating in the inspection framework and is awarded only when inspectors find consistent, specific evidence across multiple visits and data sources that staff treat people with genuine warmth, dignity, and respect. An Outstanding Caring rating requires evidence of person-led practice: staff knowing individuals well, responding to non-verbal cues, preserving independence, and protecting privacy. This rating carries significant weight given that staff warmth (57.3 per cent) and compassion and dignity (55.2 per cent) are the two biggest drivers of positive family reviews in our dataset of 3,602 reviews.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest factor in whether families feel their parent is truly cared for, not just managed. An Outstanding Caring rating is a strong positive signal, but the published text does not include specific quotes or observed moments that would let us tell you exactly what this looks like day to day at Montagu Hall. Our Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people with dementia: does a carer sit down to be at eye level? Do they use touch reassuringly? Do they give enough time for a response before moving on? These are the things to watch on your visit, because they cannot be captured in a rating alone.\",\"evidence_base\":\"The 2026 Good Practice review found that person-led care, where staff know and use an individual's preferred name, life history, and communication style, reduces distress episodes significantly and is the strongest predictor of resident wellbeing in dementia care settings.\",\"watch_out\":\"When you visit, sit in a communal space for at least 20 minutes without announcing yourself as a prospective family member. Watch whether staff make eye contact, use names, sit down to talk, and give unhurried responses. If a member of staff passes someone who looks unsettled without pausing, note it.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good. This covers how well the home responds to individual needs, including activities, engagement, complaints handling, and end-of-life planning. The home's specialism in dementia means inspectors will have considered whether the activity programme is adapted for people with cognitive impairment and not just delivered as a one-size-fits-all group session. The published text does not describe specific activities, whether one-to-one engagement is available for people who cannot join groups, or how end-of-life wishes are recorded and honoured.\",\"quotes\":[],\"family_meaning\":\"Activities matter more than many families expect. Our family review data shows that resident happiness (27.1 per cent) and activities and engagement (21.4 per cent) together account for a significant share of what families report positively about a home. Good Practice research is clear that group activities alone are insufficient for people with moderate or advanced dementia, who often cannot participate in a structured session but can engage meaningfully with one-to-one interaction, familiar household tasks, or sensory activities. A Good Responsive rating is reassuring, but ask specifically what happens for your parent on a day when they cannot or will not join a group.\",\"evidence_base\":\"The 2026 evidence review found that Montessori-based approaches and familiar everyday tasks, such as folding, gardening, sorting, or cooking activities, sustain engagement and reduce agitation in people with dementia more effectively than structured entertainment-style group activities.\",\"watch_out\":\"Ask to see the activities schedule for last week, not a printed programme, but the actual record of what took place and who attended. Ask specifically: if my parent cannot join a group session, what would a member of staff do with them one to one on that day?\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Outstanding. This rating requires inspectors to find not just adequate governance paperwork but a genuinely positive culture: a manager who is known and visible, staff who feel able to raise concerns without fear, systems that use audits and feedback to drive real improvement, and a clear sense of direction shared across the team. Montagu Hall has a named registered manager (Miss Charlie Louise Parker) and a nominated individual (Ms Rachel Louise Harvey), indicating clear lines of accountability. An Outstanding Well-led rating is a strong predictor of sustained quality because leadership stability is the single most reliable indicator of a home's trajectory.\",\"quotes\":[],\"family_meaning\":\"Our Good Practice evidence review found that leadership quality is the strongest predictor of whether a care home maintains its standards over time. An Outstanding Well-led rating means inspectors found a home where staff feel supported, where problems are identified and fixed rather than hidden, and where the culture reflects genuine care rather than compliance. For a family choosing a home, this matters because it tells you something about how the home will handle the difficult moments: a complaint, a fall, a change in your parent's condition. Communication with families carries 11.5 per cent of weight in our review data; the published text does not detail how the home keeps families informed, so ask directly about this.\",\"evidence_base\":\"The 2026 Good Practice review found that bottom-up empowerment, where staff at every level feel confident to raise concerns and suggest improvements, is the cultural marker that most reliably distinguishes homes that maintain quality from those that deteriorate between inspections.\",\"watch_out\":\"Ask the manager how long they have been in post and whether there have been significant changes to the senior team in the past 12 months. Then ask: can you tell me about something that went wrong recently and what you changed as a result? A good manager will answer this without hesitation.\"}","cqcbc_ai_generated_date":"2026-05-07 00:58:38","_dcc_cqc_beds":"66","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-09 20:08:53","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"1","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"1","_dcc_web_scan_updated":"2026-06-09 20:08:57","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"64","_dcc_score_p4":"89","_dcc_score_p5":"80","_dcc_composite_score":"63.15","_dcc_score_band":"good","_dcc_score_updated":"2026-06-09 20:08:57","_seopress_titles_title":"Montagu Hall Care Home – Dementia, Residential, Respite & Nursing Home in Mexborough, Yorkshire","_seopress_titles_desc":"If you live near Mexborough, Yorkshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The Safe domain was rated Good at the September 2025 inspection. This rating covers staffing levels, medicines management, infection control, and how the home responds to safeguarding concerns. The published inspection text does not include specific figures for staffing ratios or night cover, nor does it describe the outcomes of any medicines audits or safeguarding referrals. A Good rating means inspectors were satisfied that systems are in place and functioning, but it does not carry the weight of specific observed detail that an Outstanding rating would require.","cqcbc_safe_family_meaning":"A Good Safe rating means inspectors found no significant concerns about how the home protects the people who live there, which is an important baseline. However, our Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that night staffing is the point where safety most commonly slips in care homes, even those with strong daytime ratings. The published findings do not confirm overnight staffing numbers for a 66-bed home, and this is the single most important question to ask before you make a decision. Agency staff reliance is the other key variable: consistent faces matter enormously for people with dementia, and high agency use can undermine even a well-intentioned home.","cqcbc_safe_evidence_base":"The 2026 Good Practice evidence review found that safety incidents, particularly falls and medication errors, are disproportionately concentrated on night shifts and at weekends, making these the periods most worth scrutinising when choosing a home for someone with dementia.","cqcbc_safe_watch_out":"Ask to see the actual staffing rota from last week, not a template. Count how many names appear on the night shift across seven days, and ask how many of those are permanent staff rather than agency. For a 66-bed home, two carers overnight would be a concern.","cqcbc_effective_found":"The Effective domain was rated Good. This covers care planning, dementia training, health monitoring, GP access, and nutrition. Montagu Hall lists dementia and physical disabilities as specialisms, which means inspectors will have looked specifically at whether care is tailored to these groups. A Good rating indicates the home meets expected standards in these areas. The published text does not record specific examples of care plan content, the dementia training curriculum, or how the home manages healthcare appointments for people who cannot advocate for themselves.","cqcbc_effective_family_meaning":"Good Practice research identifies care plans as living documents: they should be updated whenever your parent's condition changes, not just at a scheduled annual review. Dementia-specific training is a particular gap to investigate, because a general care certificate does not prepare staff for the communication challenges, behavioural changes, or sensory needs that come with different types of dementia. The home's specialism in dementia is a positive signal, but ask what the training actually covers. Food quality is included in this domain and carries a weight of 20.9 per cent in our family review data; the published findings do not describe mealtime observations, which means you should watch closely how mealtimes are managed on your visit.","cqcbc_effective_evidence_base":"The 2026 evidence review found that dementia-specific training, covering non-verbal communication, sensory changes, and behaviour as a form of communication, produces measurably better outcomes than generic care training, and that homes where staff can describe a person's individual triggers and preferences outperform those relying on generalised dementia awareness.","cqcbc_effective_watch_out":"Ask the manager: what does your dementia training cover, and how recently did the care staff on the unit complete it? Then ask to see one anonymised care plan and check whether it records your parent's life history, preferred routines, food preferences, and what helps when they are distressed.","cqcbc_caring_found":"The Caring domain was rated Outstanding, the highest available grade. This is the rarest rating in the inspection framework and is awarded only when inspectors find consistent, specific evidence across multiple visits and data sources that staff treat people with genuine warmth, dignity, and respect. An Outstanding Caring rating requires evidence of person-led practice: staff knowing individuals well, responding to non-verbal cues, preserving independence, and protecting privacy. This rating carries significant weight given that staff warmth (57.3 per cent) and compassion and dignity (55.2 per cent) are the two biggest drivers of positive family reviews in our dataset of 3,602 reviews.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest factor in whether families feel their parent is truly cared for, not just managed. An Outstanding Caring rating is a strong positive signal, but the published text does not include specific quotes or observed moments that would let us tell you exactly what this looks like day to day at Montagu Hall. Our Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people with dementia: does a carer sit down to be at eye level? Do they use touch reassuringly? Do they give enough time for a response before moving on? These are the things to watch on your visit, because they cannot be captured in a rating alone.","cqcbc_caring_evidence_base":"The 2026 Good Practice review found that person-led care, where staff know and use an individual's preferred name, life history, and communication style, reduces distress episodes significantly and is the strongest predictor of resident wellbeing in dementia care settings.","cqcbc_caring_watch_out":"When you visit, sit in a communal space for at least 20 minutes without announcing yourself as a prospective family member. Watch whether staff make eye contact, use names, sit down to talk, and give unhurried responses. If a member of staff passes someone who looks unsettled without pausing, note it.","cqcbc_responsive_found":"The Responsive domain was rated Good. This covers how well the home responds to individual needs, including activities, engagement, complaints handling, and end-of-life planning. The home's specialism in dementia means inspectors will have considered whether the activity programme is adapted for people with cognitive impairment and not just delivered as a one-size-fits-all group session. The published text does not describe specific activities, whether one-to-one engagement is available for people who cannot join groups, or how end-of-life wishes are recorded and honoured.","cqcbc_responsive_family_meaning":"Activities matter more than many families expect. Our family review data shows that resident happiness (27.1 per cent) and activities and engagement (21.4 per cent) together account for a significant share of what families report positively about a home. Good Practice research is clear that group activities alone are insufficient for people with moderate or advanced dementia, who often cannot participate in a structured session but can engage meaningfully with one-to-one interaction, familiar household tasks, or sensory activities. A Good Responsive rating is reassuring, but ask specifically what happens for your parent on a day when they cannot or will not join a group.","cqcbc_responsive_evidence_base":"The 2026 evidence review found that Montessori-based approaches and familiar everyday tasks, such as folding, gardening, sorting, or cooking activities, sustain engagement and reduce agitation in people with dementia more effectively than structured entertainment-style group activities.","cqcbc_responsive_watch_out":"Ask to see the activities schedule for last week, not a printed programme, but the actual record of what took place and who attended. Ask specifically: if my parent cannot join a group session, what would a member of staff do with them one to one on that day?","cqcbc_well_led_found":"The Well-led domain was rated Outstanding. This rating requires inspectors to find not just adequate governance paperwork but a genuinely positive culture: a manager who is known and visible, staff who feel able to raise concerns without fear, systems that use audits and feedback to drive real improvement, and a clear sense of direction shared across the team. Montagu Hall has a named registered manager (Miss Charlie Louise Parker) and a nominated individual (Ms Rachel Louise Harvey), indicating clear lines of accountability. An Outstanding Well-led rating is a strong predictor of sustained quality because leadership stability is the single most reliable indicator of a home's trajectory.","cqcbc_well_led_family_meaning":"Our Good Practice evidence review found that leadership quality is the strongest predictor of whether a care home maintains its standards over time. An Outstanding Well-led rating means inspectors found a home where staff feel supported, where problems are identified and fixed rather than hidden, and where the culture reflects genuine care rather than compliance. For a family choosing a home, this matters because it tells you something about how the home will handle the difficult moments: a complaint, a fall, a change in your parent's condition. Communication with families carries 11.5 per cent of weight in our review data; the published text does not detail how the home keeps families informed, so ask directly about this.","cqcbc_well_led_evidence_base":"The 2026 Good Practice review found that bottom-up empowerment, where staff at every level feel confident to raise concerns and suggest improvements, is the cultural marker that most reliably distinguishes homes that maintain quality from those that deteriorate between inspections.","cqcbc_well_led_watch_out":"Ask the manager how long they have been in post and whether there have been significant changes to the senior team in the past 12 months. Then ask: can you tell me about something that went wrong recently and what you changed as a result? A good manager will answer this without hesitation.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-17982809649"}

The home specialises in dementia care alongside support for physical disabilities, welcoming adults across different age groups. With permanent staffing rather than agency rotation, your parent will see familiar faces consistently rather than a changing roster of unfamiliar carers.

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