New Fairholme
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds88
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-02-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-02-15
Is this home safe?
Is the care effective?
The home was rated Good for Effective, which covers the quality of care planning, dementia training, healthcare access, and nutrition. The published summary does not describe specific training content, care plan detail, GP access arrangements, or food and hydration practices. Dementia is a listed specialism, which implies the home has made a formal commitment to specialist provision, but the inspection text does not confirm what that looks like in practice. No concerns were raised in this domain at the 2019 inspection.Is this home caring?
New Fairholme was rated Good for Caring at the February 2019 inspection. This domain covers staff warmth, dignity, respect for privacy, and how well the home supports residents' independence. The published summary contains no direct inspector observations of staff interactions, no resident or relative quotes, and no specific examples of how dignity was upheld. The Good rating indicates no significant concerns were identified at the time of the inspection.Is the home responsive?
The home was rated Good for Responsive, which covers activities, individual engagement, and how well the home adapts to each person's preferences and changing needs. The published summary does not describe specific activities, the activities programme, or examples of individual engagement. The home's specialisms include dementia, physical disabilities, and sensory impairment, which implies a need for tailored approaches across a diverse group of residents. No concerns were raised in this domain at the 2019 inspection.Is the home well-led?
New Fairholme was rated Good for Well-led at the February 2019 inspection. The home is operated by Coverage Care Services Limited, with Mrs Imelda Roque Briones as registered manager and Mrs Deborah Jane Price as nominated individual. The published summary does not describe management visibility, staff culture, governance processes, or how the home handles complaints or learning from incidents. The formal leadership structure is confirmed by the registration details, but no qualitative picture of the management culture is available from the published text.
Source: CQC inspection report →
What the evidence base says
The home cares for adults under and over 65 with physical disabilities, sensory impairments and dementia. They offer both long-term residential care and short-term respite stays. New Fairholme accepts residents with dementia as part of their service provision. Some families have suggested the home may be better suited to those with advanced dementia care needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
New Fairholme was rated Good across all five inspection domains, but the published report contains very limited specific detail, so scores reflect the rating itself rather than observed evidence. Families should visit and ask direct questions to fill the gaps.
Homes in West Midlands typically score 68–82.Worth a visit
New Fairholme, on Shrewsbury Road in Oswestry, was rated Good across all five inspection domains when assessed in February 2019. The home is run by Coverage Care Services Limited and has a named registered manager. With 88 beds and specialisms covering dementia, physical disabilities, sensory impairment, and nursing care for both older and younger adults, it is a substantial home with a broad remit. The main uncertainty here is age and detail. The inspection is now more than six years old, and the published summary contains almost no specific observations, quotes, or examples to back up the Good ratings. A review carried out in July 2023 found no evidence requiring a reassessment, but that is a data review rather than a fresh inspection visit. Before making a decision, visit in person, ask to see the current staffing rota including nights, ask how dementia training is delivered and how often it is updated, and speak to a relative of someone who already lives there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Fairholme measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Fairholme describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Respite and end-of-life care in Oswestry with mixed family experiences
Compassionate Care in Oswestry at New Fairholme
New Fairholme in Oswestry provides care for adults with physical disabilities, sensory impairments and dementia, accepting both younger and older residents. The home has received deeply divided feedback from families, with some praising compassionate support during difficult times while others report concerning experiences. This stark contrast in experiences suggests families should visit and ask detailed questions before making any decisions.
Who they care for
The home cares for adults under and over 65 with physical disabilities, sensory impairments and dementia. They offer both long-term residential care and short-term respite stays.
New Fairholme accepts residents with dementia as part of their service provision. Some families have suggested the home may be better suited to those with advanced dementia care needs.
“Given the very different experiences families have reported, visiting New Fairholme and speaking directly with staff and management would be an important step in your decision-making process.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
New Fairholme was rated Good across all five inspection domains, but the published report contains very limited specific detail, so scores reflect the rating itself rather than observed evidence. Families should visit and ask direct questions to fill the gaps.
Homes in West Midlands typically score 68–82.Worth a visit
New Fairholme, on Shrewsbury Road in Oswestry, was rated Good across all five inspection domains when assessed in February 2019. The home is run by Coverage Care Services Limited and has a named registered manager. With 88 beds and specialisms covering dementia, physical disabilities, sensory impairment, and nursing care for both older and younger adults, it is a substantial home with a broad remit. The main uncertainty here is age and detail. The inspection is now more than six years old, and the published summary contains almost no specific observations, quotes, or examples to back up the Good ratings. A review carried out in July 2023 found no evidence requiring a reassessment, but that is a data review rather than a fresh inspection visit. Before making a decision, visit in person, ask to see the current staffing rota including nights, ask how dementia training is delivered and how often it is updated, and speak to a relative of someone who already lives there.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Fairholme measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Fairholme describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Respite and end-of-life care in Oswestry with mixed family experiences
Compassionate Care in Oswestry at New Fairholme
New Fairholme in Oswestry provides care for adults with physical disabilities, sensory impairments and dementia, accepting both younger and older residents. The home has received deeply divided feedback from families, with some praising compassionate support during difficult times while others report concerning experiences. This stark contrast in experiences suggests families should visit and ask detailed questions before making any decisions.
Who they care for
The home cares for adults under and over 65 with physical disabilities, sensory impairments and dementia. They offer both long-term residential care and short-term respite stays.
New Fairholme accepts residents with dementia as part of their service provision. Some families have suggested the home may be better suited to those with advanced dementia care needs.
Management & ethos
Families have shared very different experiences with the team here. Some describe staff who were caring and supportive, particularly during end-of-life care. However, other families report serious concerns about how their complaints were handled and difficulties when trying to take relatives home after respite stays.
“Given the very different experiences families have reported, visiting New Fairholme and speaking directly with staff and management would be an important step in your decision-making process.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
