Otterbourne Grange Residential Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds25
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-07-23
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a team that brings good humour and patience to every interaction, whether it's an early morning visit or an evening call. Staff take time to learn what makes each person tick, from favourite meals to daily routines.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement60
- Food quality55
- Healthcare55
- Management & leadership70
- Resident happiness65
What inspectors found
Inspected 2021-07-23
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This domain covers whether staff have the right training and skills, whether care plans are detailed and up to date, whether residents have access to healthcare professionals including GPs and specialists, and whether nutrition and hydration needs are well managed. A Good rating here indicates inspectors were satisfied that the home understood the needs of the people it supports. The home specialises in dementia care among other groups, so Effective includes whether staff have dementia-specific knowledge and whether care plans reflect the individual's history and preferences.Is this home caring?
The Caring domain was rated Good. This domain covers the warmth of staff interactions, whether residents are treated with dignity and respect, whether privacy is protected, and whether people feel supported to be as independent as possible. A Good rating indicates inspectors observed or received evidence of positive, respectful relationships between staff and the people who live here. The published summary does not include specific inspector observations or direct quotes from residents or families, so the detail behind this rating is not visible from the published findings alone.Is the home responsive?
The Responsive domain was rated Good. This domain covers whether the home offers meaningful activities, whether it responds to individual preferences and changes in need, whether complaints are handled well, and whether end-of-life care is planned and delivered compassionately. A Good rating here suggests inspectors were satisfied that the home was attending to the individuality of the people it supports. The home's specialism includes dementia care, so Responsive also covers whether activity provision is adapted for people at different stages of dementia who may not be able to take part in group sessions.Is the home well-led?
The Well-led domain was rated Good. This is one of the most significant improvements from the previous inspection, when the home was rated Requires Improvement overall. The Well-led domain covers whether the manager and leadership team are visible and approachable, whether staff feel supported and able to raise concerns, whether governance systems identify and address problems, and whether the home seeks and acts on feedback from residents and families. A Good rating here suggests inspectors found a more stable and accountable leadership environment than at the previous inspection.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, with additional support for those under 65 who need assistance. They also offer specialist dementia care. The team at Otterbourne Grange has experience supporting residents with dementia, providing the consistent routines and familiar faces that help people feel secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Otterbourne Grange scores in the mid-range, reflecting a home that has made real progress from a previous Requires Improvement rating but where the Safety domain still falls short of Good. The positive domains show encouraging signs, though the inspection report provides limited specific detail to confirm the picture across all eight family themes.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a team that brings good humour and patience to every interaction, whether it's an early morning visit or an evening call. Staff take time to learn what makes each person tick, from favourite meals to daily routines.
What inspectors have recorded
The management team keeps families in the loop about medical appointments and any changes in their loved one's condition. When issues come up, relatives appreciate the proactive communication and transparency.
How it sits against good practice
If you're weighing up what matters most in a care home, Otterbourne Grange offers something worth considering — a stable team who seem to genuinely care.
Worth a visit
Otterbourne Grange Residential Care Home in Winchester was rated Good overall at its inspection in June 2021, an improvement on its previous Requires Improvement rating. Inspectors rated the home Good in four of the five domains: Effective, Caring, Responsive, and Well-led. That pattern of improvement, particularly in how the home is led and how staff engage with the people who live there, is an encouraging sign for a 25-bed home that supports adults over and under 65, including people living with dementia. The one area that remains at Requires Improvement is Safety, and that is the single most important thing to probe before you make a decision. The published inspection report provides only a summary, so the specific reasons behind the Safety rating are not detailed here. On your visit, ask directly what actions the home took after the 2021 inspection to address the Safety concerns, and ask to see evidence that those actions have been completed. The inspection findings are now more than three years old, so asking for the most recent internal audit results and any follow-up inspection correspondence is entirely reasonable.
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In Their Own Words
How Otterbourne Grange Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated staff make all the difference to daily life
Residential home in Winchester: True Peace of Mind
When you're looking for care in Winchester, sometimes the warmth of the team matters more than having the newest building. Otterbourne Grange Residential Care Home focuses on what counts — staff who genuinely enjoy their work and take time to know each resident as an individual. Yes, the building shows its age, but families consistently report that the quality of personal care more than makes up for dated décor.
Who they care for
The home provides residential care for adults over 65, with additional support for those under 65 who need assistance. They also offer specialist dementia care.
The team at Otterbourne Grange has experience supporting residents with dementia, providing the consistent routines and familiar faces that help people feel secure.
“If you're weighing up what matters most in a care home, Otterbourne Grange offers something worth considering — a stable team who seem to genuinely care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Otterbourne Grange scores in the mid-range, reflecting a home that has made real progress from a previous Requires Improvement rating but where the Safety domain still falls short of Good. The positive domains show encouraging signs, though the inspection report provides limited specific detail to confirm the picture across all eight family themes.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a team that brings good humour and patience to every interaction, whether it's an early morning visit or an evening call. Staff take time to learn what makes each person tick, from favourite meals to daily routines.
What inspectors have recorded
The management team keeps families in the loop about medical appointments and any changes in their loved one's condition. When issues come up, relatives appreciate the proactive communication and transparency.
How it sits against good practice
If you're weighing up what matters most in a care home, Otterbourne Grange offers something worth considering — a stable team who seem to genuinely care.
Worth a visit
Otterbourne Grange Residential Care Home in Winchester was rated Good overall at its inspection in June 2021, an improvement on its previous Requires Improvement rating. Inspectors rated the home Good in four of the five domains: Effective, Caring, Responsive, and Well-led. That pattern of improvement, particularly in how the home is led and how staff engage with the people who live there, is an encouraging sign for a 25-bed home that supports adults over and under 65, including people living with dementia. The one area that remains at Requires Improvement is Safety, and that is the single most important thing to probe before you make a decision. The published inspection report provides only a summary, so the specific reasons behind the Safety rating are not detailed here. On your visit, ask directly what actions the home took after the 2021 inspection to address the Safety concerns, and ask to see evidence that those actions have been completed. The inspection findings are now more than three years old, so asking for the most recent internal audit results and any follow-up inspection correspondence is entirely reasonable.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Otterbourne Grange Residential Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Otterbourne Grange Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dedicated staff make all the difference to daily life
Residential home in Winchester: True Peace of Mind
When you're looking for care in Winchester, sometimes the warmth of the team matters more than having the newest building. Otterbourne Grange Residential Care Home focuses on what counts — staff who genuinely enjoy their work and take time to know each resident as an individual. Yes, the building shows its age, but families consistently report that the quality of personal care more than makes up for dated décor.
Who they care for
The home provides residential care for adults over 65, with additional support for those under 65 who need assistance. They also offer specialist dementia care.
The team at Otterbourne Grange has experience supporting residents with dementia, providing the consistent routines and familiar faces that help people feel secure.
Management & ethos
The management team keeps families in the loop about medical appointments and any changes in their loved one's condition. When issues come up, relatives appreciate the proactive communication and transparency.
The home & environment
The kitchen team works hard to accommodate individual tastes and dietary needs, adjusting meals to suit personal preferences. While several families mention the building could use updating, they're quick to point out this doesn't affect the standard of care.
“If you're weighing up what matters most in a care home, Otterbourne Grange offers something worth considering — a stable team who seem to genuinely care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
