Rivelin Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-10-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families is how staff get to know residents properly — their work history, what they enjoyed before dementia, their little preferences. People mention seeing the same carers consistently, which helps residents feel settled. The team seems particularly good at finding ways to keep residents engaged, whether through daily activities or just a chat about old times.
The eight family priority themes
- Staff warmth85
- Compassion & dignity90
- Cleanliness72
- Activities & engagement72
- Food quality65
- Healthcare72
- Management & leadership78
- Resident happiness80
What inspectors found
Inspected 2023-10-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the October 2023 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have checked for dementia-specific competencies. No specific concerns were raised, but the published summary does not include detail on care plan content, GP access arrangements, or dementia training content.Is this home caring?
The Caring domain was rated Outstanding at the October 2023 inspection. Outstanding is awarded only when inspectors find specific, consistent evidence of care that goes meaningfully beyond what is expected. This is the highest possible rating and places Rivelin Care Home among a small minority of homes nationally. The published summary does not include verbatim quotes from the inspection, but an Outstanding Caring rating requires inspectors to have observed and recorded direct evidence of warm, dignified, and respectful interactions.Is the home responsive?
The Responsive domain was rated Good at the October 2023 inspection. This covers activities, individual engagement, complaints handling, and end-of-life planning. A Good rating means these areas met the required standard. The published summary does not include specific detail on the activity programme, one-to-one engagement, or how end-of-life wishes are recorded and reviewed.Is the home well-led?
The Well-led domain was rated Good at the October 2023 inspection. The home is run by J and L D Hayes Limited, with Miss Katy Hazel Gane as Registered Manager and Mr Jai Kumar as Nominated Individual, both recorded at the time of inspection. A named, registered manager in post is a positive signal; homes that have been operating without a permanent manager are at higher risk of quality decline. The published summary does not include detail on how long the current manager has been in post, staff turnover rates, or how the home responds to feedback and complaints.
Source: CQC inspection report →
What the evidence base says
The home cares for people over 65, with particular experience supporting those living with dementia. Staff here seem to understand that dementia affects everyone differently. They work out what approach suits each resident, whether that's reminiscence, familiar routines, or simply knowing when to give someone space. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rivelin Care Home scores well above average, driven by an Outstanding rating for caring, which is the single most important factor for families choosing a dementia home. Scores for food, activities, and cleanliness are held back by limited specific detail in the published inspection findings.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
What strikes families is how staff get to know residents properly — their work history, what they enjoyed before dementia, their little preferences. People mention seeing the same carers consistently, which helps residents feel settled. The team seems particularly good at finding ways to keep residents engaged, whether through daily activities or just a chat about old times.
What inspectors have recorded
Relatives talk about staff who spot changes quickly — whether it's someone not eating properly or showing early signs of illness. Families feel they can visit whenever suits them and that staff keep them in the loop about their relative's care. Though one family reported concerning delays in basic care assistance that weren't properly addressed when raised with management.
How it sits against good practice
Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.
Worth a visit
Rivelin Care Home, at 15-21 Albert Road, Cleethorpes, was rated Good overall at its inspection in October 2023, with an Outstanding rating for Caring. That Outstanding Caring rating places this home in a small minority of homes nationally and is the most meaningful single signal for families choosing a home for a parent with dementia, because kindness and dignity are the things families most consistently say matter above all else. The remaining four domains, Safe, Effective, Responsive, and Well-led, were all rated Good, indicating a stable, well-run home with no areas of concern identified at the time of inspection. The main limitation of this report is that the full inspection text available is brief, and specific detail about staffing ratios, night cover, food quality, activity programmes, and dementia-environment design is not recorded in the published summary. This does not mean those things are absent; it means you need to ask directly when you visit. Focus your visit on three things: observe how staff interact with residents in unplanned moments in corridors and communal areas; ask the manager to show you the actual staffing rota from last week rather than a template; and ask to see the activity record for the last fortnight to check whether one-to-one engagement is happening for residents who cannot join groups.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rivelin Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rivelin Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding each resident shapes thoughtful dementia care
Rivelin Care Home – Your Trusted residential home
Families describe how Rivelin Care Home in Cleethorpes brings real expertise to dementia support, with staff who take time to learn what makes each person tick. The home sits close to the seafront, making it easy for relatives to pop in and even take residents out for a stroll along the prom when weather permits.
Who they care for
The home cares for people over 65, with particular experience supporting those living with dementia.
Staff here seem to understand that dementia affects everyone differently. They work out what approach suits each resident, whether that's reminiscence, familiar routines, or simply knowing when to give someone space.
“Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rivelin Care Home scores well above average, driven by an Outstanding rating for caring, which is the single most important factor for families choosing a dementia home. Scores for food, activities, and cleanliness are held back by limited specific detail in the published inspection findings.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
What strikes families is how staff get to know residents properly — their work history, what they enjoyed before dementia, their little preferences. People mention seeing the same carers consistently, which helps residents feel settled. The team seems particularly good at finding ways to keep residents engaged, whether through daily activities or just a chat about old times.
What inspectors have recorded
Relatives talk about staff who spot changes quickly — whether it's someone not eating properly or showing early signs of illness. Families feel they can visit whenever suits them and that staff keep them in the loop about their relative's care. Though one family reported concerning delays in basic care assistance that weren't properly addressed when raised with management.
How it sits against good practice
Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.
Worth a visit
Rivelin Care Home, at 15-21 Albert Road, Cleethorpes, was rated Good overall at its inspection in October 2023, with an Outstanding rating for Caring. That Outstanding Caring rating places this home in a small minority of homes nationally and is the most meaningful single signal for families choosing a home for a parent with dementia, because kindness and dignity are the things families most consistently say matter above all else. The remaining four domains, Safe, Effective, Responsive, and Well-led, were all rated Good, indicating a stable, well-run home with no areas of concern identified at the time of inspection. The main limitation of this report is that the full inspection text available is brief, and specific detail about staffing ratios, night cover, food quality, activity programmes, and dementia-environment design is not recorded in the published summary. This does not mean those things are absent; it means you need to ask directly when you visit. Focus your visit on three things: observe how staff interact with residents in unplanned moments in corridors and communal areas; ask the manager to show you the actual staffing rota from last week rather than a template; and ask to see the activity record for the last fortnight to check whether one-to-one engagement is happening for residents who cannot join groups.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rivelin Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rivelin Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding each resident shapes thoughtful dementia care
Rivelin Care Home – Your Trusted residential home
Families describe how Rivelin Care Home in Cleethorpes brings real expertise to dementia support, with staff who take time to learn what makes each person tick. The home sits close to the seafront, making it easy for relatives to pop in and even take residents out for a stroll along the prom when weather permits.
Who they care for
The home cares for people over 65, with particular experience supporting those living with dementia.
Staff here seem to understand that dementia affects everyone differently. They work out what approach suits each resident, whether that's reminiscence, familiar routines, or simply knowing when to give someone space.
Management & ethos
Relatives talk about staff who spot changes quickly — whether it's someone not eating properly or showing early signs of illness. Families feel they can visit whenever suits them and that staff keep them in the loop about their relative's care. Though one family reported concerning delays in basic care assistance that weren't properly addressed when raised with management.
The home & environment
The food gets specific praise for being proper meals that residents actually want to eat — one family was pleased to see their relative putting on healthy weight. The home runs different activities each day, though they're relaxed about residents choosing to sit them out.
“Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
