Dementia Care Home

Barchester – Rivermead Care Home

123 Scarborough Road, Malton, Yorkshire, YO17 8AA

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
73/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”70%

of reviewers answered yes

Good to know

  • Registered beds71
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
  • Last inspected2020-01-23

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Some families have found real comfort here during difficult times. The home has experience supporting residents through end-of-life care, with families able to stay close throughout.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement65
  • Food quality65
  • Healthcare70
  • Management & leadership72
  • Resident happiness70
Section 02

What inspectors found

Inspected 2020-01-23

  • Is this home safe?

    Good
    Rivermead was rated Good for Safety at its December 2019 inspection. The published report does not include specific observations about medicines management, falls prevention, infection control, or staffing numbers. A Good Safe rating generally indicates inspectors did not identify significant risks or shortfalls at the time of their visit. The home provides nursing care, which means registered nurses should be on duty around the clock, but the published findings do not confirm this or specify night staffing ratios. The rating has not been reassessed since 2019.
    Verified by inspector
  • Is the care effective?

    Good
    Rivermead was rated Good for Effectiveness at its December 2019 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well staff understand the needs of people with dementia. The published summary does not include any specific detail about training content, care plan quality, GP involvement, or how meals are managed. Dementia is a registered specialism, which means the home has stated it has the skills and environment to support people living with the condition, but the inspection evidence base for this claim is not visible in the published text.
    Verified by inspector
  • Is this home caring?

    Good
    Rivermead was rated Good for Caring at its December 2019 inspection. This domain covers staff warmth, dignity, respect for privacy, and whether residents are treated as individuals rather than tasks. The published report includes no direct observations of staff interactions, no resident quotes, and no relative feedback. A Good Caring rating is meaningful, but without supporting detail it is not possible to describe what caring looks like in practice at this home. The rating has not been revisited in over five years.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    Rivermead was rated Good for Responsiveness at its December 2019 inspection. This domain covers activities, individual engagement, how the home responds to changing needs, and end-of-life care planning. The published report contains no detail about the activities programme, no examples of individual or group engagement, and nothing about how the home supports people who can no longer join group activities. A Good rating suggests inspectors found no significant shortfalls, but the evidence base is not visible.
    Verified by inspector
  • Is the home well-led?

    Good
    Rivermead was rated Good for Well-led at its December 2019 inspection. A named registered manager, Mrs Chloe Victoria Baron, is recorded as responsible for the service, with Mr Dominic Jude Kay listed as nominated individual. The published report does not include any detail about management visibility, staff culture, governance systems, or how the home handles complaints and learning from incidents. The home is operated by Barchester Healthcare Homes Limited, a large national provider. It is not known from the published record whether the named manager is still in post.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over 65 with dementia and physical disabilities. They also support younger adults under 65 who need specialist care. Residents living with dementia receive nursing support tailored to their changing needs. The team has experience caring for people through different stages of dementia, including when additional nursing care becomes necessary. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

73/ 100

DCC Family Score

Rivermead received a Good rating across all five domains at its December 2019 inspection, which is a positive baseline, but the published report contains very limited specific detail, so scores reflect the rating rather than rich observational evidence.

Homes in Yorkshire & Humberside typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Some families have found real comfort here during difficult times. The home has experience supporting residents through end-of-life care, with families able to stay close throughout.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

Every family's experience matters when choosing care. Take time to visit and see if Rivermead feels right for your loved one.

DCC Recommendation

Worth a visit

Rivermead, on Scarborough Road in Malton, was rated Good across all five inspection domains at its last inspection in December 2019, with the rating confirmed as still appropriate following a monitoring review in July 2023. The home is run by Barchester Healthcare Homes Limited, a large national provider, and has a named registered manager in post. It is registered to care for up to 71 people, including those living with dementia and physical disabilities, across nursing and personal care settings. The key limitation for families is that the published inspection report contains very little specific detail: no direct observations, no resident or relative quotes, and no examples of what Good looks like day to day at this home. The rating alone is a reasonable starting point, but it is now over five years old, which means a great deal may have changed in staffing, management, and culture. Before making a decision, visit in person at different times of day, ask the manager to show you last week's actual staffing rota including night shifts, and ask directly how they support people living with dementia.

The three questions to ask when you visit

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In Their Own Words

How Barchester – Rivermead Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Barchester – Rivermead Care Home says about itself

Specialist dementia care for older adults in Malton

Dedicated nursing home Support in Malton

When dementia changes everything, families need somewhere that understands the journey ahead. Rivermead in Malton provides nursing care for older adults living with dementia and physical disabilities. The home offers both general and specialist support, including end-of-life care when that time comes.

Care & specialisms

Who they care for

    The home cares for adults over 65 with dementia and physical disabilities. They also support younger adults under 65 who need specialist care.

    How they describe their dementia care

    Residents living with dementia receive nursing support tailored to their changing needs. The team has experience caring for people through different stages of dementia, including when additional nursing care becomes necessary.

    “Every family's experience matters when choosing care. Take time to visit and see if Rivermead feels right for your loved one.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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