Dementia Care Home

Robertson Nursing Home

Priorsfield Road, Godalming, Surrey, GU7 2RF

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds41
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-04-04

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity72
  • Cleanliness70
  • Activities & engagement60
  • Food quality60
  • Healthcare70
  • Management & leadership72
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-04-04

  • Is this home safe?

    Good
    The inspection rated this domain Good as of February 2022. The published report text does not include specific observations about staffing levels, medicines management, falls recording, or infection control practices. The home is registered to provide nursing care, which requires qualified nurses on duty. No concerns were recorded under this domain, but no supporting detail is available in the published text.
    Verified by inspector
  • Is the care effective?

    Good
    The inspection rated this domain Good as of February 2022. Dementia is listed as a specialism for the home, which implies a level of training and care planning relevant to that condition. No specific detail about care plan quality, GP access, medication review processes, or food provision appears in the published report text. The Good rating in Effective suggests basic standards were met at inspection.
    Verified by inspector
  • Is this home caring?

    Good
    The inspection rated this domain Good as of February 2022. No inspector observations of staff interactions, no quotes from residents or relatives about kindness or dignity, and no specific examples of person-centred practice appear in the published report text. A Good caring rating indicates inspectors did not find cause for concern, but the evidence available to families is thin.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The inspection rated this domain Good as of February 2022. No detail about the activities programme, individual engagement, complaints handling, or end-of-life planning appears in the published report text. The home is registered to care for people with dementia, which requires responsive practice, but no specific examples are available to assess.
    Verified by inspector
  • Is the home well-led?

    Good
    The inspection rated this domain Good as of February 2022. A named registered manager and a nominated individual are recorded, suggesting defined accountability at the home. No detail about manager visibility, staff culture, governance processes, complaints outcomes, or quality improvement activity appears in the published report text. The Good rating indicates inspectors found the leadership adequate at inspection.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Robertson specialises in dementia care alongside general nursing support for older adults. They provide round-the-clock nursing care for residents who need that extra level of medical support. The home has experience supporting people at different stages of their dementia journey. Their approach focuses on maintaining dignity and quality of life through specialised dementia care techniques. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Robertson Nursing Home was rated Good across all five inspection domains at its last published inspection in February 2022. Scores reflect the absence of specific observational detail, direct quotes, or individual examples in the available report text, which limits how far the evidence can be verified for families.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

Robertson Nursing Home, on Priorsfield Road in Godalming, was rated Good across all five inspection domains at its inspection in February 2022, with that rating confirmed as still current following a monitoring review in July 2023. The home provides nursing care for up to 41 adults over 65, including people living with dementia, and is registered with a named manager and a nominated individual in post. The main limitation for families reading this report is that the published text contains almost no specific observational detail: no inspector observations of staff interactions, no resident or relative quotes, and no examples of daily life inside the home. A Good rating is a meaningful baseline, but it tells you very little about what it actually feels like to live there. Before making a decision, visit the home unannounced if possible, ask to see last week's actual staffing rota (counting permanent versus agency names on night shifts), and ask the manager to describe specifically how they support someone with dementia who becomes distressed.

The three questions to ask when you visit

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In Their Own Words

How Robertson Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Robertson Nursing Home says about itself

Dementia care in the heart of Godalming

Dedicated nursing home Support in Godalming

Finding the right dementia care can feel overwhelming when you're looking for somewhere that truly understands your loved one's needs. Robertson Nursing Home in Godalming specialises in caring for people living with dementia, providing dedicated support for those over 65. The home offers professional nursing care in a residential setting in the South East.

Care & specialisms

Who they care for

    The team at Robertson specialises in dementia care alongside general nursing support for older adults. They provide round-the-clock nursing care for residents who need that extra level of medical support.

    How they describe their dementia care

    The home has experience supporting people at different stages of their dementia journey. Their approach focuses on maintaining dignity and quality of life through specialised dementia care techniques.

    “Getting a feel for any care home means seeing it for yourself — consider arranging a visit to Robertson to chat with the team about their approach.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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