Chase Heys
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2018-07-31
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about walking into a clean, comfortable environment where their relatives feel settled. The atmosphere is warm and welcoming, with staff who are consistently present when residents need them. People notice how attentive the team is, responding quickly to requests and checking in regularly throughout the day.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-07-31
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at its January 2022 inspection. The home declares dementia as a specialism. No specific detail is recorded in the published findings about care plan quality, dementia training content, GP access arrangements, or nutritional care. The rating was confirmed as sustained at the July 2023 review.Is this home caring?
The home was rated Good for caring at its January 2022 inspection. No specific inspector observations of staff interactions, dignity practices, or resident testimony are recorded in the published report. The rating was reviewed in July 2023 and maintained. No quotes from residents or relatives are available.Is the home responsive?
The home was rated Good for responsiveness at its January 2022 inspection. The home offers both residential and dementia care for adults over and under 65. No specific detail is recorded in the published findings about the activity programme, individual engagement for people with advanced dementia, or how the home tailors care to individual needs. The rating was maintained at the July 2023 review.Is the home well-led?
The home was rated Good for well-led at its January 2022 inspection, improving from a previous Requires Improvement rating. A named registered manager, Mrs Nicola Marie Maguire, and a nominated individual, Mr Paul Sheron, are recorded. No specific detail about management visibility, staff culture, governance processes, or how the home learns from incidents is available in the published report.
Source: CQC inspection report →
What the evidence base says
The centre provides care for adults both under and over 65, with particular expertise in dementia support. They offer respite care alongside their rehabilitation services. For those living with dementia who need rehabilitation support, the team brings specialized understanding to help residents work towards recovery goals while managing the complexities of their condition. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chase Heys Resource Centre holds a Good rating across all five domains following an inspection in January 2022, but the published report contains very limited specific detail, so scores reflect confirmed compliance rather than rich observed evidence of outstanding practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about walking into a clean, comfortable environment where their relatives feel settled. The atmosphere is warm and welcoming, with staff who are consistently present when residents need them. People notice how attentive the team is, responding quickly to requests and checking in regularly throughout the day.
What inspectors have recorded
Staff here show real skill in supporting recovery after hospital stays, falls, or health setbacks. Families see their relatives making tangible progress under the team's care. The consistency of support stands out — different visitors at different times all describe finding the same responsive, helpful approach from staff.
How it sits against good practice
Real progress takes time and the right support — something families consistently find here.
Worth a visit
Chase Heys Resource Centre, at 26 Chase Heys in Southport, was rated Good across all five inspection domains following an inspection in January 2022. The home had previously been rated Requires Improvement, so this represents a genuine improvement. The rating was reviewed again in July 2023 and maintained. The home is run by Sefton New Directions Limited, with a named registered manager and nominated individual recorded on the register. The honest limitation here is that the published inspection report contains very little specific observed detail. There are no recorded quotes from residents or relatives, no descriptions of staff interactions, and no specifics on food, activities, staffing ratios, or dementia care practice. A Good rating confirms the home met the required standard, but it does not tell you what daily life actually looks like for your parent. Before making a decision, visit in person, ask to see the activity records from the past month, ask how many staff are on overnight for 30 residents, and ask what specific changes the home made to move from Requires Improvement to Good.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Chase Heys describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where recovery happens with patient, skilled support
Sefton New Directions Limited – Chase Heys Resource Centre – Expert Care in Southport
When someone you love needs help getting back on their feet after illness or injury, Chase Heys Resource Centre in Southport offers focused rehabilitation care. This established facility helps residents regain mobility and independence through dedicated support. People describe finding genuine progress here, with staff who understand the journey back to health.
Who they care for
The centre provides care for adults both under and over 65, with particular expertise in dementia support. They offer respite care alongside their rehabilitation services.
For those living with dementia who need rehabilitation support, the team brings specialized understanding to help residents work towards recovery goals while managing the complexities of their condition.
“Real progress takes time and the right support — something families consistently find here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chase Heys Resource Centre holds a Good rating across all five domains following an inspection in January 2022, but the published report contains very limited specific detail, so scores reflect confirmed compliance rather than rich observed evidence of outstanding practice.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about walking into a clean, comfortable environment where their relatives feel settled. The atmosphere is warm and welcoming, with staff who are consistently present when residents need them. People notice how attentive the team is, responding quickly to requests and checking in regularly throughout the day.
What inspectors have recorded
Staff here show real skill in supporting recovery after hospital stays, falls, or health setbacks. Families see their relatives making tangible progress under the team's care. The consistency of support stands out — different visitors at different times all describe finding the same responsive, helpful approach from staff.
How it sits against good practice
Real progress takes time and the right support — something families consistently find here.
Worth a visit
Chase Heys Resource Centre, at 26 Chase Heys in Southport, was rated Good across all five inspection domains following an inspection in January 2022. The home had previously been rated Requires Improvement, so this represents a genuine improvement. The rating was reviewed again in July 2023 and maintained. The home is run by Sefton New Directions Limited, with a named registered manager and nominated individual recorded on the register. The honest limitation here is that the published inspection report contains very little specific observed detail. There are no recorded quotes from residents or relatives, no descriptions of staff interactions, and no specifics on food, activities, staffing ratios, or dementia care practice. A Good rating confirms the home met the required standard, but it does not tell you what daily life actually looks like for your parent. Before making a decision, visit in person, ask to see the activity records from the past month, ask how many staff are on overnight for 30 residents, and ask what specific changes the home made to move from Requires Improvement to Good.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Chase Heys measures up against the other homes you’re considering. Free account.
In Their Own Words
How Chase Heys describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where recovery happens with patient, skilled support
Sefton New Directions Limited – Chase Heys Resource Centre – Expert Care in Southport
When someone you love needs help getting back on their feet after illness or injury, Chase Heys Resource Centre in Southport offers focused rehabilitation care. This established facility helps residents regain mobility and independence through dedicated support. People describe finding genuine progress here, with staff who understand the journey back to health.
Who they care for
The centre provides care for adults both under and over 65, with particular expertise in dementia support. They offer respite care alongside their rehabilitation services.
For those living with dementia who need rehabilitation support, the team brings specialized understanding to help residents work towards recovery goals while managing the complexities of their condition.
Management & ethos
Staff here show real skill in supporting recovery after hospital stays, falls, or health setbacks. Families see their relatives making tangible progress under the team's care. The consistency of support stands out — different visitors at different times all describe finding the same responsive, helpful approach from staff.
The home & environment
The centre maintains high standards of cleanliness that visitors frequently comment on. The physical environment supports recovery, with comfortable spaces that help residents feel at ease during their rehabilitation journey.
“Real progress takes time and the right support — something families consistently find here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
