St Andrews Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds70
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-05-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on how approachable and caring the staff are here. The home has a good selection of activities that residents can join or skip as they prefer, which helps create a more relaxed atmosphere than you might find elsewhere.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness58
- Activities & engagement50
- Food quality50
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2021-05-14
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2022 inspection. This covers training, care planning, healthcare access, and nutrition. The published report does not provide specific detail on any of these areas. The home lists dementia as a specialism, which should mean staff receive specific training in dementia care, but the inspection text does not confirm what that training involves or how recently it was completed.Is this home caring?
The Caring domain was rated Good at the January 2022 inspection. This domain covers staff warmth, dignity, respect, and how well staff know and respond to individual residents. The published report does not include specific observations, quotes, or examples to illustrate what caring practice looks like at St Andrews. There are no resident or relative quotes recorded in the available text.Is the home responsive?
The Responsive domain was rated Good at the January 2022 inspection. This domain covers activities, individualised care, and how well the home responds to changing needs including end-of-life care. The published report provides no specific detail about what activities are offered, how they are tailored to individuals, or how the home supports residents who cannot participate in group activities. Given the home's dementia specialism, this is an area that deserves direct scrutiny on a visit.Is the home well-led?
The Well-led domain was rated Requires Improvement at the January 2022 inspection. This is the only domain where inspectors identified concerns that had not been resolved. The published report does not detail what those concerns were. The registration data lists multiple registered manager names against the home, which raises questions about leadership continuity. The home is operated by Colleycare Limited. It is not possible from the available text to identify whether the Requires Improvement findings have been addressed since the inspection.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those living with dementia. They also offer respite stays alongside their full-time residential placements. For those living with dementia, the home follows person-centred care approaches. The friendly staff and choice of activities can help residents feel more settled. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Andrews Care Home scores 62 out of 100, reflecting a broadly positive picture across most care domains but held back by a Requires Improvement rating in leadership, and a published inspection report that provides limited specific detail across several themes families care most about.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on how approachable and caring the staff are here. The home has a good selection of activities that residents can join or skip as they prefer, which helps create a more relaxed atmosphere than you might find elsewhere.
What inspectors have recorded
How it sits against good practice
With its pleasant grounds and friendly staff, St Andrews offers a welcoming environment worth exploring during your search.
Worth a visit
St Andrews Care Home, on Great North Road in Welwyn Garden City, was rated Good overall at its most recent inspection in January 2022. This represents a notable improvement from a previous Inadequate rating, which is a significant and positive shift. The home holds Good ratings in Safe, Effective, Caring, and Responsive domains. However, the Well-led domain was rated Requires Improvement, meaning inspectors found concerns about how the home is managed and governed that had not been fully resolved at the time of inspection. The published inspection report provides very limited specific detail about day-to-day life at St Andrews, which makes it difficult to give you a confident picture of what your parent's experience would actually be like. The rating improvement is encouraging, but the leadership concern is worth taking seriously: Good Practice research consistently shows that leadership stability is one of the strongest predictors of care quality over time. Before making a decision, visit the home and ask to speak with the current registered manager. Find out how long they have been in post, what changes they have made since the previous rating, and what the Requires Improvement finding in Well-led specifically related to. Ask to see last week's staffing rota, including night shifts, and find out how much of the care is delivered by permanent rather than agency staff.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How St Andrews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welwyn Garden City care home with friendly staff and pleasant grounds
Residential home in Welwyn Garden City: True Peace of Mind
St Andrews Care Home in Welwyn Garden City offers residential care for adults over and under 65, including those living with dementia. The home sits in attractive grounds that give it a welcoming, non-clinical feel. Staff are known for their friendly approach, though families should visit to ensure the home meets their specific care needs.
Who they care for
The home cares for adults both under and over 65, including those living with dementia. They also offer respite stays alongside their full-time residential placements.
For those living with dementia, the home follows person-centred care approaches. The friendly staff and choice of activities can help residents feel more settled.
“With its pleasant grounds and friendly staff, St Andrews offers a welcoming environment worth exploring during your search.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Andrews Care Home scores 62 out of 100, reflecting a broadly positive picture across most care domains but held back by a Requires Improvement rating in leadership, and a published inspection report that provides limited specific detail across several themes families care most about.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on how approachable and caring the staff are here. The home has a good selection of activities that residents can join or skip as they prefer, which helps create a more relaxed atmosphere than you might find elsewhere.
What inspectors have recorded
How it sits against good practice
With its pleasant grounds and friendly staff, St Andrews offers a welcoming environment worth exploring during your search.
Worth a visit
St Andrews Care Home, on Great North Road in Welwyn Garden City, was rated Good overall at its most recent inspection in January 2022. This represents a notable improvement from a previous Inadequate rating, which is a significant and positive shift. The home holds Good ratings in Safe, Effective, Caring, and Responsive domains. However, the Well-led domain was rated Requires Improvement, meaning inspectors found concerns about how the home is managed and governed that had not been fully resolved at the time of inspection. The published inspection report provides very limited specific detail about day-to-day life at St Andrews, which makes it difficult to give you a confident picture of what your parent's experience would actually be like. The rating improvement is encouraging, but the leadership concern is worth taking seriously: Good Practice research consistently shows that leadership stability is one of the strongest predictors of care quality over time. Before making a decision, visit the home and ask to speak with the current registered manager. Find out how long they have been in post, what changes they have made since the previous rating, and what the Requires Improvement finding in Well-led specifically related to. Ask to see last week's staffing rota, including night shifts, and find out how much of the care is delivered by permanent rather than agency staff.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Andrews Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Andrews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Welwyn Garden City care home with friendly staff and pleasant grounds
Residential home in Welwyn Garden City: True Peace of Mind
St Andrews Care Home in Welwyn Garden City offers residential care for adults over and under 65, including those living with dementia. The home sits in attractive grounds that give it a welcoming, non-clinical feel. Staff are known for their friendly approach, though families should visit to ensure the home meets their specific care needs.
Who they care for
The home cares for adults both under and over 65, including those living with dementia. They also offer respite stays alongside their full-time residential placements.
For those living with dementia, the home follows person-centred care approaches. The friendly staff and choice of activities can help residents feel more settled.
The home & environment
The grounds are a real asset, with pleasant outdoor spaces that residents can enjoy. The overall environment feels more residential than clinical, which many families appreciate.
“With its pleasant grounds and friendly staff, St Andrews offers a welcoming environment worth exploring during your search.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
