St Andrew's Court Care Home in Hull – Exemplar Health Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds21
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2023-05-17
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2023-05-17
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2023 inspection. The published summary does not include detail about care plan quality, how often plans are reviewed, whether families are included in reviews, or what dementia-specific training staff have completed. GP access and medicines management are not described. The home lists dementia, mental health conditions, and physical disabilities as specialisms, which implies specialist knowledge should be in place, but no evidence of this is provided in the published findings.Is this home caring?
The Caring domain was rated Good at the April 2023 inspection. This is a meaningful rating, as inspectors assess dignity, respect, warmth, and person-centred interactions when judging this domain. However, the published summary includes no direct quotes from residents or relatives, and no specific observations from inspectors about how staff interacted with the people living there. The previous Requires Improvement rating makes the improvement to Good a positive sign, but the absence of supporting detail means it is not possible to verify what, specifically, has changed.Is the home responsive?
The Responsive domain was rated Good at the April 2023 inspection. Inspectors assess activities, individual engagement, complaint handling, and end-of-life planning under this domain. The published summary contains no detail about any of these areas. The home cares for people with a range of needs including dementia, mental health conditions, and physical disabilities, which means the activity and engagement offer needs to be flexible and individually tailored, but no evidence of this appears in the published findings.Is the home well-led?
The Well-led domain was rated Requires Improvement at the April 2023 inspection, the only domain not to reach Good. A registered manager, Mrs Joanne Louise Moore, is named on the registration, and a nominated individual, Ms Selina Wall, is also identified. The published summary does not describe what specific concerns led to the Requires Improvement rating, what actions the home has committed to taking, or what progress has been made since May 2023. The home has been reviewed by the regulator in July 2023 and no reassessment was triggered at that point.
Source: CQC inspection report →
What the evidence base says
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions and physical disabilities. For residents with dementia, the staff focus on building relationships that help people feel recognised and understood. Families have noticed how this patient approach can lift their loved one's spirits. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Andrew's Court has moved up from Requires Improvement to Good across four of five domains, which is a meaningful step forward. However, the Well-led domain remains Requires Improvement, and the published inspection report contains very little specific detail about daily life, meaning several important areas for families cannot be assessed from the available findings alone.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
St Andrew's Court, at 2 Wheeler Street in Hull, was rated Good overall at its April 2023 inspection, having previously been rated Requires Improvement. Four of five domains, Safe, Effective, Caring, and Responsive, all moved up to Good, which represents a genuine and meaningful improvement. The home is registered to care for up to 21 people, including those living with dementia, mental health conditions, and physical disabilities, and provides nursing care as well as personal care. The main uncertainty for any family visiting now is the Well-led domain, which remains Requires Improvement. Leadership quality is one of the strongest predictors of whether a home's recent improvements will hold or slip back. The published inspection summary is also very brief, with no direct quotes from residents or relatives, no specific observations about daily life, and no detail on staffing numbers, food, activities, or dementia-specific practice. The Good ratings across the other domains are encouraging, but you will need to gather most of the important detail yourself on a visit. Focus particularly on how visible the manager is, what the night staffing levels look like, and how staff interact with your parent in unscripted moments in corridors and communal areas.
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In Their Own Words
How St Andrew's Court Care Home in Hull – Exemplar Health Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patience and genuine care make all the difference
St Andrew's Court – Expert Care in Hull
When families share their experiences of St Andrew's Court in Hull, they talk about staff who truly listen and respond. This care home supports people with various needs, including dementia and mental health conditions, with a focus on building real connections between residents and carers.
Who they care for
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions and physical disabilities.
For residents with dementia, the staff focus on building relationships that help people feel recognised and understood. Families have noticed how this patient approach can lift their loved one's spirits.
“If you're looking for care in Hull, why not arrange a visit to see if St Andrew's Court feels right for your family?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Andrew's Court has moved up from Requires Improvement to Good across four of five domains, which is a meaningful step forward. However, the Well-led domain remains Requires Improvement, and the published inspection report contains very little specific detail about daily life, meaning several important areas for families cannot be assessed from the available findings alone.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
St Andrew's Court, at 2 Wheeler Street in Hull, was rated Good overall at its April 2023 inspection, having previously been rated Requires Improvement. Four of five domains, Safe, Effective, Caring, and Responsive, all moved up to Good, which represents a genuine and meaningful improvement. The home is registered to care for up to 21 people, including those living with dementia, mental health conditions, and physical disabilities, and provides nursing care as well as personal care. The main uncertainty for any family visiting now is the Well-led domain, which remains Requires Improvement. Leadership quality is one of the strongest predictors of whether a home's recent improvements will hold or slip back. The published inspection summary is also very brief, with no direct quotes from residents or relatives, no specific observations about daily life, and no detail on staffing numbers, food, activities, or dementia-specific practice. The Good ratings across the other domains are encouraging, but you will need to gather most of the important detail yourself on a visit. Focus particularly on how visible the manager is, what the night staffing levels look like, and how staff interact with your parent in unscripted moments in corridors and communal areas.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Andrew's Court Care Home in Hull – Exemplar Health Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Andrew's Court Care Home in Hull – Exemplar Health Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where patience and genuine care make all the difference
St Andrew's Court – Expert Care in Hull
When families share their experiences of St Andrew's Court in Hull, they talk about staff who truly listen and respond. This care home supports people with various needs, including dementia and mental health conditions, with a focus on building real connections between residents and carers.
Who they care for
The team here cares for adults both under and over 65, including those living with dementia, mental health conditions and physical disabilities.
For residents with dementia, the staff focus on building relationships that help people feel recognised and understood. Families have noticed how this patient approach can lift their loved one's spirits.
“If you're looking for care in Hull, why not arrange a visit to see if St Andrew's Court feels right for your family?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
